Carlos Guzman Email & Phone Number

Green Bay, Wi, Us

Appleton, Wi, Us

Appleton, Wisconsin, United States

• Resolve Front and Back-End production tickets, working closely with end-users to ensure smooth application functionality and enhance user experience.• Perform root cause analysis and implement solutions focusing on continuous improvement and customer-centric outcomes.• Collaborate with a diverse team of developers using agile methodologies to document processes and technical solutions and identify areas for improvement in business operations.• Provide timely customer support and escalate technical issues as needed, ensuring fast and efficient problem resolution.

Appleton, Wisconsin, United States

• Collaborated with a dynamic Software Engineering team to develop and maintain web applications, APIs, and services, adhering to Agile methodologies.• Contributed to software quality assurance by actively participating in monitoring deployments and engaging in the testing process, including writing test cases and ensuring alignment with business requirements.• Gained hands-on experience with C#, .NET Core & Framework, SQL, MVC, HTML, CSS, and JavaScript while working under the guidance of experienced professionals.• Demonstrated effective communication skills, both written and verbal, while fostering a collaborative team environment and maintaining a strong work ethic with high attention to detail.

Appleton, Wisconsin, United States

• Provided technical support in a Help Desk environment, delivering email, and Level 1 support to address computer-related issues.• Troubleshot computer problems, demonstrating strong problem-solving skills to identify and resolve issues promptly.• Documented and audited records for computers, accounts, and software inventory, ensuring accuracy and completeness of data.• Conducted research on hardware/software requirements, answered inquiries, and monitored inventory status for informed decision-making.• Fulfilled additional departmental duties as assigned, showcasing flexibility, proactive approach, and ability to work effectively in a team environment.

Appleton, Wisconsin, United States

• Collaborated with a multidisciplinary team to provide strategic business solutions, gaining hands-on experience in consulting and project management.• Maintained professional communication with clients and team members, adhering to SCRUM project management guidelines to ensure timely and efficient project completion.• Analyzed client needs and developed tailored solutions for three distinct projects, enhancing business operations and community outreach.• Designed professional communication materials and documentation, ensuring clarity and effectiveness in client interactions.

Appleton, Wisconsin, United States

• Provided individualized tutoring and assistance to students in IT and programming-focused classes.• Collaborated with students to solve complex programming problems and improve understanding of key concepts.• Demonstrated proficiency in C#, C++, JavaScript, SQL, PHP, Adobe Illustrator, and Photoshop.• Contributed to the Teaching and Learning Center by helping students overcome academic challenges.

Appleton, Wisconsin, United States

• Handled front-line inquiries at the Admissions Center to support specialists and improve office workflow. • Proficient in software tools like PeopleSoft, Microsoft 365, Bookings, and CRM to manage student records and appointments. • Assisted Hispanic students using bilingual skills, enhancing communication and inclusivity within the admissions process.

Appleton, Wisconsin, United States

San Jose, Costa Rica

• Promoted from Promotion to IT Support based on job performance and IT knowledge. • Maintained and managed the organization's web platform using Drupal, ensuring a seamless user experience.• Supported and troubleshot a large email database with 5,000+ users ensuring uninterrupted communication.

San Jose, Costa Rica

• Coordinated promotional activities at educational institutions across Latin America, resulting in increased awareness of Yondders’ study abroad programming. • Managed Zoom meetings and facilitated communication between administrative departments and educational institutions.• Worked with educational institutions from 14 different countries throughout Latin America for educational guidance.

Palmares, Alajuela, Costa Rica

Coopeasued R.L.Educational Cooperative at Palmares Bilingual High School.· Led and organized meetings, assemblies, and events for a student cooperative association, actively contributing to decision-making processes.· Developed strong public speaking skills through frequent speaking engagements as the main speaker at institutional assemblies for three consecutive years.· Coordinated a team of workers and successfully organized events and educational trips for students.· Represented the cooperative at meetings and events, fostering partnerships and obtaining learning certificates.

Palmares, Alajuela, Costa Rica

Coopeasued R.L.Educational Cooperative at Palmares Bilingual High School.• Supervise the correct performance of the other councils of the cooperative.• Writing reports for the board of directors.• Drafting of board meeting minutes

Associate Of Arts And Sciences - Aas, Software Development

Activities and Societies: International Student · Teaching and Learning Center (TLC): Programming Tutor · AITP Club: Parliamentarian ·.

Bachelor Of Engineering - Be, Computer Engineering, 4.0 Gpa

Studied part-time for a semester before moving to the US, learning the basics of Python Programming in the courses: - IC-1802 Introduction.

High School Diploma, General Studies, 32 Pts

Activities and Societies: . - InfoIB Project Founder - Student Council President - Class 2-2 PresidentThe International Baccalaureate.