Carlos Ramirez Email & Phone Number

Renmond WA

Redmond WA

• Verified information as first point of contact
• Gathered data necessary by different departments for completing service requests
• Assisted customers with general troubleshooting of different Nintendo Products and services
• Navigated through different CRM and database software to find accounts, previous contacts and procedures to resolve customer issues

Bellevue, WA

• Managed relationships with hotels with account management support
• Continually verified information as first point of contact
• Communicate any developments in service, products, website, or systems
• Answered any incoming questions from customers (system, reservations, etc.)
• Managed customer complaints regarding overbooking and hotel amenities/services in a professional manner resolving the problem through the most effective means possible
• Provide guidance to hotels in utilizing and optimizing our systems

Bellevue, WA

• Sold products and delivered world-class customer service enriching the customer's experience by sharing knowledge to determine the customer's needs
• Responded to customer's concerns and questions, and wrapped up the sales
• Ensured product placement in accordance with Integrated Store Operations

Clarksville, AR

• The circulation desk for all outgoing itemsProcessed incoming items, from order confirmations to shelving preparations
• Enforced library rules to maintain an orderly study environment
• Worked without supervision, both opening and closing the library

• Revised and edited writings from a variety of courses
• Assisted in composition and professional writing

• Supervised the primary computer lab on campus
• Assisted students, professors, and staff with copying and color printing
• Offered tutoring in math and writing as needed

• Selected by the English faculty to assist composition students
• Managed a group of 7 to 15 students while reviewing their course work

Ozark, AR