Carlos C. Email & Phone Number

Henderson, Nevada, United States

Client Relationship Management: Build and maintain strong, long-lasting client relationships, acting as their trusted IT security advisor. Identify client needs and potential security risks, recommending suitable solutions. Regularly engage with clients to understand their evolving security requirements and align our services accordingly.Technical Knowledge and Consultation: Possess comprehensive IT security knowledge to engage in informed discussions with clients. Conduct technical conversations about their security infrastructure, vulnerabilities, and potential threats. Assist with insurance forms, compliance attestations, and annual penetration tests. Simplify complex IT security jargon for business leaders.Solution Development and Presentation: Collaborate with technical teams to design customized security solutions. Prepare and deliver persuasive presentations to both technical and non-technical stakeholders. Address client concerns with diplomacy and expertise.Project Management: Oversee security project implementation, ensuring seamless coordination between internal teams and the client. Monitor project progress, identify roadblocks, and communicate updates to stakeholders.Upselling and Cross-Selling: Identify opportunities for upselling and cross-selling additional IT security products and services.Industry Awareness: Stay updated on IT security advancements, regulatory changes, and compliance requirements to provide current guidance to clients.

Henderson, Nevada, United States

Meet with potential clients in-person to qualify their needs and provide solutions. This required technical knowledge of network equipment, workstations, and the use of IT tools to gather information. My responsibilities included the following:Handle all incoming sales requests from potential clients-Answer phone calls, website submissions, and actively working prospecting lists-Attend prospect meetings both in-person and remotely, as needed-Create and propose quotes for all potential new clients-Document all activities in CRM and ticketing system, keeping tickets up to date, tracking opportunities, and logging all phone calls/emails-Regularly follow up on all sent quotes-Meet or exceed all sales goals/metrics including number of calls, total revenue, proposals, and win rate-Regularly update sales tracking sheet-Attend all sales-related meetings and huddles

Las Vegas, Nevada, United States

Installed and deployed computer network hardware, software and cabling.

Supervised tech team to complete multiple ongoing projects. Manage workflow and supply chains alongside customer tickets.Employee retention program to lower turnover, increase morale and boost outputRefined process incorporation to improve communication between departments and increase workflowSoftware implementation & training to lower costs and increase bottom line.

Cyber Security Professional, Information Technology And Cyber Security

CyberSecurity Professional Program at UNLV. Developing networking and security skills Domain Troubleshooting WAN Installation Network.

High School Diploma, General Studies