Carlos E. Castro Email & Phone Number

Santiago, Santiago Metropolitan Region, Chile

• Implemented the CEO's strategic vision, ensuring alignment between tactics and strategy.• Reduced the development time of new modules by 50% compared to the initial estimate.• Cut infrastructure costs by more than 20%.• Fostered a resilient and optimistic environment, developing alternatives to face challenging times.• Created career plans for team members, ensuring talent retention.

Santiago, Santiago Metropolitan Region, Chile

• Defined the product's strategic vision and developed a clear and coherent roadmap.• Researched and analyzed the market, competition, and customer needs to identify opportunities and trends.• Coordinated multidisciplinary teams such as software development, customer success, marketing, finance, and sales to define product requirements and ensure successful delivery.• Supervised the product lifecycle from conception to launch, ensuring its maintenance and continuous improvement.• Collected and analyzed user data and key metrics to measure product performance, making strategic adjustments as needed.

Santa Beatriz 170, Providencia, Chile

• Organized, trained, and led a versatile service team capable of handling the most demanding projects.• Solved complex problems arising during HR digital transformation processes.• Anticipated discrepancies and failure points to avoid negative client impacts.• Served as the primary organizational development coach for our clients in various HR areas.• Trained (internally/externally) in best practices for recruitment and selection, performance evaluations, organizational change/climate, compensations, and human capital management.• Actively listened to our users, turning requests into improvements, increasing satisfaction.• Provided technical assistance to the entire organization and led all consultative sales processes.• Successfully managed up to 15 simultaneous projects, with a retention rate close to 95% two years later.• Served as the technical and legal reference in compensation processes for both external and internal clients.• Transformed customer service from cold/distant to warm/close, creating a pleasant customer journey, achieving a support NPS > 90, satisfaction > 95%, response times < 90 s for a possible universe of 30k users.

Maracaibo, Venezuela

• Led multiple ERP implementations from change management to post-implementation support.• Implemented marketing and management strategies for restaurants, doubling their year-over-year sales.• Advised companies on cost structures and financial decision-making under uncertainty.• Designed marketing strategies for entrepreneurs.• Extracted, transformed, and analyzed data, creating meaningful visualizations for managers.

Maracaibo, Venezuela

• Led organizational development/ERP projects, planning, consulting, and change management supervision for clients with financial problems or expansion plans.• Optimized business processes/logistics to reduce costs and increase profits.• Flawlessly managed network and Unix®/Linux (RedHat/Ubuntu) server implementation projects.

Maracaibo, Venezuela

Coordinated IT support and technical services for diverse customer portfolios, including Corpotel, with a primary focus on efficient process management. Oversaw call center operations for Florida-based clients, ensuring high-quality customer support and resolution. Collaborated with MIS-USA to strategically guide the company's technological direction and infrastructure development.Key Achievements:Proactively evaluated and implemented emerging technologies to optimize operational workflows and enhance productivityProvided comprehensive technical support through remote access to Windows and Linux server environmentsManaged the company's ticketing system to track, prioritize, and resolve technical issues efficientlyConducted strategic hardware research and procurement to support robust and cost-effective IT solutions

Maracaibo, Venezuela

Carbones del Zulia, S.A. (Government) Designed and implemented a full messaging solution (e-mail, webmail, IM, web server) under Linux, which also included security planning, such as firewall, web page filtering, antispam/antivirus and web page caching software. Banca Superior de Loterías (Banking and Finance). Designed, laid out and implemented MySQL database servers, including backups, replication, and automation. Installed and configured Red Hat Linux servers, Cisco routers (1721, 1800).Guasare Coal International, N.V. (Coal Trading). Installed and configured MS Exchange Server 2000/Windows 2000 Server (ADS, DNS, DHCP, POP/SMTP) as an independent internet node.

Maracaibo, Venezuela

Technical leader of the support team in charge of setting up, troubleshooting, and maintaining visualization systems (Silicon Graphics based), mass storage (Hitachi), and direct technical support to customers. Also supported the sales team with presentations.

Maracaibo, Venezuela

Sales Manager. Responsible for the entire sales process, from the first contact with customers to the delivery of the solution. Led a team of five technical salesmen to company records in 2001. Network Manager and Consultant. Responsible for the design, layout, and implementation of major networking projects. Supported users over the phone on desktop applications/problems; advised General Manager on key IT decisions. Integrated solutions. Established first contact with customers. Managed fiber optics projects. Saved customers over $100,000/year.