Seeks ways to apply technology to business processesConsults with program/project management to develop appropriate technical solutionsAdvise on options, risks, costs vs. benefits, impact on other business processes and system prioritiesSets up system security management and technical supportProvides support for ongoing and recurring IT security audits of systemAssists in installation of the software and makes sure that the clients are satisfied with the products they are using.Documents the installation process and other necessary information for the clients future reference and provide them consulting help whenever necessary

Plan, assist, support, monitor and troubleshoot hardware and software problems pertaining to the Local Area NetworkIT support to non-technical personnel within the businessWorks with multiple hardware and software platformsVirus and Malware removal.Server management including Active Directory, GPOs, Backups, etc.Programming and troubleshooting devices following installationCompletion of logs and reports according to established policiesTroubleshoot and resolve network and software issues.​Staff workstations set up with PCs, Macs, phones and laptops,Maintenance and monitoring of the server room, the wireless network and other infrastructure.Troubleshoot and resolve network (LAN and WLAN), PBX, VoIP, and software issues.​

Troubleshoot, diagnose and resolve problems related to printers hardware and software.Maintain daily performance of systems.Run diagnostic programs to resolve problems.Completion of reports according to established policiesClean up, repair and re-build printers

Establishes networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards.Maximizes network performance by monitoring performanceTroubleshooting network problems and outagesScheduling upgradesSecures network system by establishing and enforcing policies; defining and monitoring access.Reporting network operational status by gathering, prioritizing information; managing projects.Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)Install server hardware and software infrastructure.Set up user accounts and passwords.Monitor network usage and security.Manage email, spam, and virus protection.