Carlos Salgado Email & Phone Number

Chile

Gran Santiago, Región Metropolitana De Santiago, Chile

Gran Santiago, Región Metropolitana De Santiago, Chile

Responsible for the management of internal innovation and its relationship with other State and privateentities. Also responsible for introducing open innovation within the IPS, managing different ecosystems,including academy, private companies, start-ups, among others. Reporting to the Head of the PlanningDivision and leading 3 people.

Santiago, Región Metropolitana De Santiago, Chile

• Responsible for the relationship with the institutions in agreement (to offer procedures in the ChileAtiende Network). Reporting to the Vice Principal of Customer Services and leading 15 people.
• I led the implementation (pandemic) of the IFE in the customer service channels, delivering accurate information to millions of users.
• I kept the cusstomer service network trained, providing support on procedures, using digital tools and the implementation of a virtual platform, training more than 2,000 employees periodically, facilitating service to.
• I implemented the Universal Guaranteed Pension, in less than 30 days, in all channels, achieving more than 3,500,000 attentions (February 2022).
• I developed the delivery of the Tarjeta Adulto Mayor, from the Ministry of Transportation, optimizing delivery times and implementing it in different branches offices in less than a month.

Provincia De Santiago, Chile

Director of Institutional Coordination, in charge of the Units:1. Citizen Participation Unit (collect citizens' proposals on public policies, so that the authority interacts with citizens)2. Sector Management Unit (follow-up of the main projects of the sector institutions)3. Citizen Attention Unit and Mail Management Office (meet the needs of people who.

Las Condes, Santiago

Client: Abastible Preliminary Project: Customer Information Management. Project: Client Information Management Model. Strategic consulting functions for the strategy, structure, functions and services of the Customer Intelligence department of Abastible.

Chile

Specialist for SAS Customer Intelligence solutions and sales support.Certification: SAS Certified Visual Business Analyst: Exploration and Design Using SAS Visual Analytics (https://www.youracclaim.com/badges/7de3a5f0-9e42-4014-a5cb-a63370493dbc/public_url)Integrated touch points. More intimate customer relationships.Every customer journey is unique. And.

Santiago, Chile

1. Communications Unit 2. Project Management Unit 3. Citizen Services UnitAchievements: Successful Incorporation of the Subsecretaría in the ChileGestiona program, making efficient management control and proactive sector institutions. Implementation of control panels for this purpose. Monitoring and coordinating the implementation of public policies such.

Santiago, Chile

• Responsible for facilitating, to the various business areas and CMR Holding, information and tools which, oriented to know the needs, expectations and customer behavior, enable to make better management and.
• Responsible for implementing management dashboards, reports and information with Microstrategy tool primarily.
• Responsible for updating and data model definition of the company.
• Evaluate different CRM tools that enable better performance in CMR.

• Responsible for managing information of the CMR credit card in the different Holding business (CMR Falabella VISA, Loyalty Program, Falabella, Tottus, Sodimac, Falabella Seguros Falabella Travel, Alliances, Automotive.
• Propose direct marketing actions according to analyzed information. Resulting actions of more than $ 100 MM each of incremental sale.
• Conduct analysis, customer profiling and segmentation.
• Implement and manage customer indicators.
• Manage the Elite and Premium customers portfolio, defining plan with more than 9 actions.
• To prioritize, coordinate, manage and evaluate marketing campaigns to increase efficiency.

• Responsible for Process, Quality and Management Budget in AFP Capital, with the goal of:
• Optimize and improve processes, both internal and external.
• Controlling the budget of management, with monthly savings and setting 2009 budget.
• To represent management on issues of BCP, MTP, Headcount among others.
• Responsible for quality of management (ISO 9001 implementation)conducted in record time and for the first time in a company of ING Group in Chile.

• Important roles in the merger of AFP's and process control, specifically in relation to:
• Collaboration and strategic Coordination in Merger ING AFP Santa Maria and AFP Bansander.
• Coordination and management in improving statistics sending information to the regulatory entity, setting schedule for this purpose.
• To optimize the processes, both internal and outsourced to suppliers (TCS)
• Check the correct functioning of the regulatory control process indicated by the Superintendency of Pension Funds (SAFP).
• Monitoring project progress integration. Coordinating the various integration’s committees. Resulting in a successful merger in record time (less than 6 months).

• Leader at the level of users to implement a corporate Data Warehouse, coordinating multidisciplinary teams and channeling their needs.
• Analysis of customer behavior of Isapre, AFP, Insurance, Mortgage Loans.
• Implementation and management indicators of the business lines at ING Chile.
• Generate knowledge for decision-making, and development of models to improve value propositions and customer segmentation.

• Gestionar la disminución del Churn, realizando campañas predictivas, y de retención y recuperación, coordinando con otras áreas, resultando en una disminución del Churn en un 15%.
• Analizar y desarrollar nuevo modelo de Churn Estructural.
• Analizar y perfilar clientes, para la creación adecuada de estrategias.

• Analizar relaciones comerciales con proveedores de servicios de Call Center.
• Proyectar llamadas a plataformas de atención y cálculos de dotación de ejecutivos.
• Analizar, coordinar e implementar planes de mejoramiento de la calidad de la atención.
• Coordinar campañas de fidelización de clientes.
• Colaborar en la implementación de CRM.

Master Of Business Administration (Mba), Master Of Business Administration (Mba)

Business Ontological Coach

Diploma, Customer Intelligence Diploma

Activities and Societies: Consumer Behavior, Innovation, Data Mining, Marketing Strategies.Diploma from the Business School of the.

Ingeniero Civil Industrial

Activities and Societies: Musica, Actividades al aire libre

Business Analytics: Decision-Making Using Data

In the digital economy, being able to make decisions informed by data is not optional – it is essential. Organisations that make decisions.