Carlos Fields Email & Phone Number

Killeen, TX, US

Secaucus, New Jersey, US

Conducted comprehensive hardware and software test on server systems to ensure functionality, reliability, and performance. Diagnosed and resolved complex technical issues related to server configurations, networking and system integration. Developed and executed detailed test plans and cases, documenting results and providing actionable feedback.

 Executed the deployment of new hardware and software configurations, adhering to project timelines and minimizing downtime for end-users.  Conducted thorough assessments of hardware and software requirements for PC refresh projects, ensuring compatibility and efficiency.  Proficiently migrated user data, applications, and settings during PC refresh.

 Provided prompt and courteous technical assistance to end-users, troubleshooting hardware and software issues via phone, email, and chat. Diagnosed and resolved hardware and software problems efficiently, achieving a 95% first-call resolution rate, reducing downtime, and increasing user productivity. Managed and prioritized service tickets using the.

Nashville, TN, US

 Performed hardware upgrades and replacements as required, managing inventory and documenting all changes in compliance with company procedures Delivered exceptional customer service, effectively communicating technical concepts to non-technical end-users, and resolving issues with a high level of professionalism and patience Diagnosed and resolved.

Dallas, Texas, US

 Installed and configured computer hardware components based on client specifications Conducted thorough testing and quality checks to ensure hardware functionality Diagnosed and resolved hardware issues promptly, minimizing system downtime Assisted customers with technical inquiries and provided exceptional customer service Collaborated with team.

Altamonte Springs, FL, US

 Created and rolled out a welcoming process across the hospital while establishing procedures to handle customer issues Conducted IT check out procedures for 135 hospital employees to ensure proper EPIC training access while providing exceptional customer support Ensured optimal system performance by troubleshooting specific technical issues of IT.

Killeen, Texas, US

 Monitored the AS/400 operating system activities to observe performance, detect errors or failures, and minimize downtime  Ensured system components were in a ready status for all designated uses to support business needs Maintained operations logs and documentation of all hardware and software failures and routine services to minimize future issues.

Plano, Texas, US

 Supervised picking, packing, and delivery for 200+ weekly outgoing orders of medication, supplies and equipment Planned delivery routes to meet deadlines in accordance with patient therapy and dosing times Performed daily equipment cleaning, performance testing, preventative maintenance of Sapphire Intravenous and Zevex feeding pumps Maintained.

Dublin, CA, US

 Delivered exceptional customer service by administering transactions, processing returns, and resolving complaints Ensured fully stocked sales floor with accurate markdowns, counts, and inventories to meet daily sales goals Created weekly employee schedules based on forecasted business needs to maintain proper coverage on the sales floor and at the.

Arlington, Virginia, US

Aviation Operations Sergeant Provided technical guidance to subordinate personnel in proper flight operations techniques, tactics, and procedures Maintained individual flight records, functional files, and flight operations equipment Performed administrative duties in aircraft accident investigations Applied operational and administrative techniques in.

Computer User Support Specialist (Cuss) Program

Associate Of Arts And Sciences - Aas, Information Technology