Working as a member of the customer service team executing the following activities:• Provide a consistently high level of targeted revenue protection, reducing levels of ticketless travel;• Issue penalty fares and irregularity reports to those travelling without valid tickets;• Increase passenger perceptions on their security whilst on MTR trains and stations;• Greet customers and assist them with their journey, delivering industry leading customer service;• Provide colleagues and customers with precise information during disruptions;• Work collaboratively with MTR team, British Transport Police and other train operating companies.

Worked as a member of the customer service team executing the following activities:• Platform management to ensure safety standards are kept to the highest level; • Minimize threats and hazards through security sweeps on the platforms and trains;• Inspect and sell tickets onboard and at the ticket offices helping the company to achieve it’s selling and financial targets;• Greet customers and assist them with their journey, providing information delivering the best customer experience and a safe journey always making sure their needs are treated as a priority;• Provide colleagues and customers with accurate and timely information through P.A. announcements and radio communications;• Apply safety and security protocols to guarantee that all operational train and platform activities are safe for the customers and colleagues.

Worked as a member of the reception staff reporting to the front office manager and executing the following activities: • Greet the customers and assist them with their staying needs, providing tourist information, help with the luggage, and delivering the best customer experience to maintain the service standards of the hotel; • Support the security team during events; • Comply with the safety and security rules at all times;

Worked at the Airport Security Coordination as a substitute Safety and Security Coordinator executing the following activities:• Dealt with airport safety and security-related issues by following the Brazilian civil aviation legislation and ICAO international safety and security standards at Navegantes International Airport; • Achieved the security targets established by Brazilian legislation for the issuance of Navegantes International Airport access badges;• Presented GSAT (General Security Awareness Training) courses for the airport community as a prerequisite for granting airport access badges• Managed and supervised the outsourced contracts for surveillance, aviation protection and firefighting of the airport;• Planned and executed simulated exercises for aircraft and airport emergency response;• Planned and executed bomb threat simulated exercises;• Planned regular meetings of the Airport Security Committee and the Airport Emergency Committee at Navegantes International Airport;• Worked as CCTV operator.

Worked as a Safety and Security Regional Coordinator executing the following activities: • Fulfilled the legal requirements to set up twelve airports of the Southern Regional Superintendence with safety and security equipment to ensure operation within the standards required for domestic and international airports. Administered the budget destined for the Safety and Security Coordination during that period; • Managed financial resources to hire third-party companies to implement safety and security services at the airports; • Planned and managed the contracts for safety and security services to twelve airports in partnership with local coordination; • Compiled and reported information regarding the airports in the Southern Regional Superintendence to the regulatory body of the Brazilian civil aviation - ANAC; • Planned and executed GSAT/AVSEC training for the aviation security workforce in southern airports;

Worked as a team member at the Airport Security Coordination department of the Southern Superintendence and as a substitute Safety and Security Regional Coordinator.

Worked as a Bilingual receptionist (English/Portuguese) at Infraero information desk at Salgado Filho International Airport in Porto Alegre. Achieved a high standard of customer service, helping customers use the airport.

Supervision and coordination of the web development production team, project management and customer service.