Carlos Gabri Email and Phone Number

Junto a un gran equipo de talentosos colaboradores, damos soporte a los clientes de Telecentro, con la idea de lograr satisfacer sus necesidades y asegurar el servicio que contrataron. Cuento para ello con un grupo de Operadores de Service que se encargan de dar seguimiento a los eventos, tanto los reportados de manera reactiva como aquellos detectados de forma proactiva. También gestiono las tareas del grupo de Especialistas preparados para darles soporte al equipo de Service como al resto de… Show more Junto a un gran equipo de talentosos colaboradores, damos soporte a los clientes de Telecentro, con la idea de lograr satisfacer sus necesidades y asegurar el servicio que contrataron. Cuento para ello con un grupo de Operadores de Service que se encargan de dar seguimiento a los eventos, tanto los reportados de manera reactiva como aquellos detectados de forma proactiva. También gestiono las tareas del grupo de Especialistas preparados para darles soporte al equipo de Service como al resto de las unidades de la dirección de Field Service. Otro de los equipos con los que cuento, le dá seguimiento a aquellas instalaciones que por alguna razon se apartaron del camino feliz. Finalmente, con nuestro equipo de Customer Service Managers, le agregamos el focal point necesario a aquellas cuentas corporativas que lo demanden. Siempre en pos de lograr un servicio de calidad, confiabilidad y excelencia. Show less

Lideré el área encargada de analizar estratégicamente el avance de la operación, a través de las jefaturas de Análisis BI y Metodología y Gestión del Riesgo. En un caso por medio de la obtención, generación y estudio de indicadores como KPI, SLA, SLO y tiempos de resolución, para a través de ellos generar informes, reportes y acciones de mejora con el fin de garantizar la continuidad de los servicios de nuestros clientes. Con el mismo fin, analizamos las metodologías y procesos que rigen a la… Show more Lideré el área encargada de analizar estratégicamente el avance de la operación, a través de las jefaturas de Análisis BI y Metodología y Gestión del Riesgo. En un caso por medio de la obtención, generación y estudio de indicadores como KPI, SLA, SLO y tiempos de resolución, para a través de ellos generar informes, reportes y acciones de mejora con el fin de garantizar la continuidad de los servicios de nuestros clientes. Con el mismo fin, analizamos las metodologías y procesos que rigen a la operación, detectando y proponiendo acciones de mejora, gestionando el cambio y los riesgos. Show less

I manage the operational work of the contractor companies of the Telecentro backbone network of a portion of Greater Buenos Aires. My tasks are to organize, schedule and control the execution of the operation and guarantee tasks of the backbone network. This includes monitoring protocols and procedures defined in their contracts, as well as finding and implementing best practices.

I lead a work group composed of Project Managers (PM), Consultants and Specialists, which make up a high performance team.I carry out the management of projects and commercial accounts, strategic planning, assignment of tasks and monitoring of them. I manage the human and physical resources involved. I identify events and improvements.I manage the professional development of the area, providing coaching and mentoring to the team, detecting training opportunities for members.I… Show more I lead a work group composed of Project Managers (PM), Consultants and Specialists, which make up a high performance team.I carry out the management of projects and commercial accounts, strategic planning, assignment of tasks and monitoring of them. I manage the human and physical resources involved. I identify events and improvements.I manage the professional development of the area, providing coaching and mentoring to the team, detecting training opportunities for members.I participate in satisfaction meetings and follow-up of projects with clients to evaluate their technical management.I follow up scaled cases with suppliers and collaborate in strengthening relationships with them. Show less

I was responsible for the Services area in the Quality Unit of the Argentine National Telecommunications Company (ARSAT), analyzing all the aspects that guarantee the quality of the products and services provided by the company, following the received by the clients, the projects underway and the corporate channels that guide them. My task was to adjust the processes and procedures, generate indicators, milestones, performance analysis, suggestion of good practices, manuals, control panels… Show more I was responsible for the Services area in the Quality Unit of the Argentine National Telecommunications Company (ARSAT), analyzing all the aspects that guarantee the quality of the products and services provided by the company, following the received by the clients, the projects underway and the corporate channels that guide them. My task was to adjust the processes and procedures, generate indicators, milestones, performance analysis, suggestion of good practices, manuals, control panels, detection and analysis of problems and risks, training and everything applicable in order to comply with the company's quality policy. Show less

I participated in the supervision of the company's facilities throughout the Argentine territory, evaluating both the quality of the same from the technical point of view as well as the safety and hygiene of the personnel in the field. I also collaborated in the coordination of tasks, both with the dispatch of contractors and in the logistics deployment (materials of use, equipment, vehicles, etc.)

I was Manager of NOC Customer Service Assurance team for Argentina, Chile and Peru, and support to USA and Europe, assisting more than 1500 accounts of corporate clients, holding the service 24 hours per day, 365 days per year. Building and managing a high performance team made up of more than 40 professionals including middle managers, team leaders, technical operators and call center agents, managing both their current performance and motivating and accompanying their development. I was also… Show more I was Manager of NOC Customer Service Assurance team for Argentina, Chile and Peru, and support to USA and Europe, assisting more than 1500 accounts of corporate clients, holding the service 24 hours per day, 365 days per year. Building and managing a high performance team made up of more than 40 professionals including middle managers, team leaders, technical operators and call center agents, managing both their current performance and motivating and accompanying their development. I was also in charge of the definitions and control of the operations of the field technicians. I hired suppliers, defining scope and development of them. I drafted and followed the RFP processes, evaluation, choice and agreement of suppliers. I defined, evaluated and controlled the budget assigned to the sector. Show less

Definition of equipment stock parameters and repairs. Technical audits of installations and maintenance. Generation of processes that allowed to go from one charge for intervention to one for fixed installment. Development of suppliers through training, technical qualification and RFP processes.

Responsible for the SCPC technological product in regards to technical implementations.