Carlos Gómez González Email & Phone Number

Madrid

Madrid

Managing of the development of sales and call center channels for both Orange and Jazztel brands, leading more than 150 people in a multidisciplinary team, carrying out the economic management of the project and managing the talent of the team that composes it, seeking the best individual and collective performance.- Improves the customer journey of agents in more than 80%.- Leadership in the ceremonies of several squads, as well as in the management committees with clients.- Improvement of the proposed solutions, prioritization and negotiation of the requested scope. Collaborate with Product Owner in Roadmap definition.- Collaboration with stakeholders and leadership of engineering manager teams.- Risk and problem management, collaboration between interested parties, working closely with other teams.- Assurance of projects during development life cycle until Production deployment, under optimal quality standards.- Ecosystem composed of web frontends with Angular framework (Micro Frontends) and Microservices architecture.- Agile methodology and DevOps culture, using JIRA, Confluence, Jenkins, GitLab, Sonar. Processes automation with Selenium.- Collaboration on technical and economic proposals for the launch of new projects.

Madrid

Cloud Transformation Program (Amazon Web Services) for Orange Digital Channels.- Definition of Program’s strategy, definition and implementation of Operating Model.- Report of the overall status to the Executive Committee.- Definition of the architecture and infrastructure, covering security standards and collaboration together with COE (Center of Excellence).- Definition and implementation of a governance model with impacted teams.- Support Technical Execution aligned with Business Cases.- Ecosystem composed of web frontends with Angular framework (Micro Frontends) and Microservices architecture under Agile methodology and DevOps culture.

Madrid

IPVPN Program. Manage the definition and implementation of Vodafone transformation program of Provision processes under Amdocs CRM, leading a team of more than 30 people.- Economic project management, requirements gathering and design of Provision processes for Corporate clients, estimation, planning and assurance of production start-up. Report of the overall status to the Executive Committee.- Lead post-production incident team within the Vodafone Amdocs ecosystem.

Madrid

Leadership of PMO Moon, whose purpose is the coordination during the integration of the systems that make up the Vodafone and ONO brands.- Review with the managers responsible for each area to have complete feedback on the initiative.- Preparation of monitoring reports, leading follow-up meetings with the client CIO.- Risk assessment and supporting with new approaches when identified.

Madrid

Leadership for Orange Business Intelligence and Scoring areas, managing a team of more than 30 people.- Preparation of reports and lead meetings with clients.- Creation of new proposals. Planning and capacity adjustments for the preparation of new project estimations.- Assurance of daily information for Business team.- Lead reviews with Function Points metrics together with client's productivity office.

Madrid

Managing Testing team for CREAM project (BT client), consisting on Technological Upgrade of its CRM (Clarify-Amdocs) in Spain and Italy. The tasks I carry out are:- Complete definition of test plans, from unit tests to integrated and end2end tests.- Integrated test automation to ensure quality and performance during test execution.- Team leadership and people management.

Madrid

Responsible for Delivery and Service of the Orange Business Intelligence area:- Preparation of monitoring reports for the client.- Creation of proposals for new projects.- Data Assurance necessary for Business Analysis.

Madrid

Analyst responsible for carrying out developments within the Datamart of clients and distributors of the Orange client. Tasks during this period:- Leadership of developments in PL-SQL.- Definition of new development approaches.- Preparation of reports.- Collaboration on proposals and estimations for the client.- Participation in follow-ups with clients.

Madrid

Senior developer in the area of ​​Business Intelligence for the Orange client. During this stage I perform the following tasks:- Development of an analytical model based on indicators of a part of the client portfolio for reporting to Orange Group.- Creation of a new analytical application for exploitation via SAS.- Creation of new development environments and definition of a use strategy for each of them.

Madrid

Responsible for maintaining Customer Service and CAU CRM for Amena:- Log review.- PL-SQL queries.- Raising and shutting down UNIX server instances.- Maintenance with 24x7 support.Supervision of the Amena card payment service, through the Netplus platform:- Log review.- Management of incidents in situations of unavailability.

Madrid

Software developer in the field of Business Intelligence. Responsible for the design and implementation of the analytical system responsible for providing visibility of the data from the Remedy tool, intended for requests and incidents in Amena.