Carlos Hernández Corchado Email & Phone Number

Las Rozas, Es

Fuerteventura

Cádiz, Andalucía, España

Functions at Riu Chiclana • Daily supervision and control of all departments, cash balance and invoicing.• Supervision and coordination of all points of sale of the Hotel.•Responsible for the weekly report of the hotel revenues and costs, energy cost, hotel occupancy and number of employees.•Customer service: Complaint management, customer loyalty, VIP clients and Fam Trip visits.•Accompaniment of the hygienic and sanitary audits to the hotel, dentification and solution of non - conformities•Management and supervision of Room división department & Human Resources & Guest experience & F&B departament.• Responsible for the correct quality of the resort according to the standards.• Control and supervision of inventories, Stocks and F&B replacements.

Pointe Sarène, Senegal

Pre-opening RIU Baobab *Functions at Riu Baobab • Daily supervision and control of all departments, cash balance and invoicing.• Supervision and coordination of all points of sale of the Hotel.•Responsible for the weekly report of the hotel revenues and costs, energy cost, hotel occupancy and number of employees.•Customer service: Complaint management, customer loyalty, VIP clients and Fam Trip visits.•Accompaniment of the hygienic and sanitary audits to the hotel, dentification and solution of non - conformities•Management and supervision of F&B department, quality & events management. • Responsible for the correct quality of the resort according to the standards.• Control and supervision of inventories, Stocks and F&B replacements.

Isla De Sal, Cabo Verde

*Functions at Riu Cabo Verde & Riu Funana• Daily supervision and control of all departments, cash balance and invoicing.• Supervision and coordination of all points of sale of the Hotel.•Responsible for the weekly report of the hotel revenues and costs, energy cost, hotel occupancy and number of employees.•Customer service: Complaint management, customer loyalty, VIP clients and Fam Trip visits.•Accompaniment of the hygienic and sanitary audits to the hotel, dentification and solution of non - conformities•Management and supervision of F&B department, quality & events management. • Responsible for the correct quality of the resort according to the standards.• Control and supervision of inventories, Stocks and F&B replacements.

Eivissa/Ibiza, Islas Baleares, España

Summer season contract in Ibiza and winter season contract in Sierra Nevada

Cuba

*Achievement: Improved the position of the resort from 130th to 61st in Grand Memories Varadero.*Functions at Grand Memories Varadero & Sanctuary resort:• Continuos training of new residents Managers and Guest Experience Manager.• Daily supervision and control of all departments• Supervision and coordination of all points of sale of the Hotel• Customer service: Complaint management and customer loyalty• Management and supervision of quality, guest experience, events and community departments, Italian restaurant and Cuban Bar.• Responsible for the relationship with tour operators and clubs operating in the resort: Club Lookéa, Settemari tour operator, Sunwing and Air Canada Vacations.• Creation of new standards and procedures of my departments in charge• Responsible for the correct quality of the resort according to the standards• Control and supervision of inventories, Stocks and F&B replacements• Pre-opening of the hotel Memories Holguin / 2019

Madrid, Comunidad De Madrid, España

• Responsible for the Organization and assembly of Events.• Responsible for the Restaurant, Cafeteria, Room Service, Lounge Bar y Terrace Bar.• Control and manage of the warehouse and cellar• Managing and receiving the orders

Madrid Y Alrededores, España

• Check In, Check Out.• Management of reservation, cancellations and incidents.• Controlling the daily invoicing and cash balance.• Booking follow-up to ensure customer satisfaction and loyalty• Tourist information work and attending to customer requests.• Rotating shifts: Morning, afternoon and evening

Madrid, Comunidad De Madrid, España

• Supervise and control the daily activity of the hotels, the different procedures of the quality systems and continuos improvement.• Manage the Guest experience department, Customer service, complains, claims , suggestions and daily supervision of Trust you.• Action plans to boost sales in the A & B departments.• Performance and execution of all actions required by the Deputy Manager

Madrid Y Alrededores, España

• Supervisar y controlar la actividad diaria de los hoteles, los procedimientos de los sistemas de calidad y mejora continua• Planificar acciones para potenciar las ventas en el departamento de A y B• Atención al cliente, quejas, reclamaciones y sugerencias• Supervisión diaria de TrustYou

Marbella, Andalucía, España

•Bistro Café (Quick Service),•El Olivo Restaurant (Á la Carte and Banqueting Service)•Marché Restaurant (Buffet Service), •Bistro Bar (Hot Beverages Service),•Bistro Café Kitchen (Fast Food Cook Assistant)•Chef in One Restaurant - Fusion Cuisine and reviewed recipes •Chef in Marche Restaurant - High number guests buffet operation (500 people) •Chef in Olivo Restaurant - A' La Carte Restaurant/Fine Dining Restaurant •Chef in Bistro - Fast Food Operations •Chef in Pastry section for all restaurants in the school

Madrid Y Alrededores, España

• Support in the organization of events.• Management and control of warehouse and reception of orders.• Manage of intolerant menus.• Responsible for the terrace.

Santiago De Compostela, Galicia / Galiza, España

•Learning the practical part of the Food and Beverage department. •Kitchen: cold room, cold preparation, pastry, a la carte restaurant and central kitchen. •Room: breakfasts, lunches, buffet dinners and a la carte restaurant.

London, Reino Unido

• Front & Back Office.• Complaints, claims and suggestions.• Reservation management.• Quality control of room standards.

Mba In International Hotel & Tourism Management, Specialization In Marketing And Communication Management As Well As Financial Management, 8.2

Bachelor Degree In International Tourism & Leisure Managemement, 7.2

Tidet Program In Global Hospitality Management (Bba), Hospitality Management, 8.7

Gestión Y Dirección Hotelera, Hospitality Management

Técnico En Alojamientos Turísticos, Natural Resource Recreation And Tourism, 7.1