More than 7 years in tech industry, results-driven professional with a strong passion for sales, technology, account management, and artificial intelligence (AI). Proven track record in driving revenue growth, optimizing client, team relationships, and leveraging cutting-edge technologies to deliver innovative solutions. Adept at integrating AI advancements to enhance business processes and outcomes.Committed to fostering a positive and inclusive company culture by actively engaging team members, promoting open communication, and aligning values with organizational goals. Focused on creating an environment where employees feel valued, motivated, and empowered, driving both individual and collective success.
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Sales Executive LeadMutt DataMexico City, Mexico
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Account ExecutiveIndigitall Oct 2024 - PresentMexico City, Mexico -
Senior Business Development Manager / Customer Success Manager360Dialog — Official Whatsapp Business Api Provider Nov 2022 - Aug 2024Mexico City, Mexico-Drove a 135% year-over-year increase in new client acquisition, leveraging targeted strategies and market insights.- Alliances with software developers who seek to optimize their experience with conversational channels.- Improved customer retention by 85%. - Achieved a significant 25% reduction in customer churn through targeted retention strategies and improved support processes.- Up-sales on Whatsapp API licences by 31% MoM.- Develop regional pricing stategies. -
Business Development ManagerGupshup Mar 2022 - Nov 2022Mexico City, Mexico- Market Expansion in CENAM, Actively participated in technology events to stay updated on industry trends, network with key stakeholders, and enhance company presence.- Increased the monthly revenue by 105%.- New customer adquisition by 35% YoY. -
Account Executive360Dialog - Official Whatsapp Business Api Provider, Messaging Jul 2021 - Mar 2022Mexico
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Senior Global Key Customer Sucess ManagerSinch Mar 2021 - Jul 2021Ciudad De México, México- Customer retention by 65% YoY.- Up-sale in clients by 32% YoY.- Cross sales by 67% MoM. -
Business Development ManagerSinch Feb 2020 - Mar 2021Ciudad De México Y Alrededores, México- Achieved a remarkable 92% year-over-year new customer rate through strategic account management and relationship-building.- Achieved an impressive 235% on new accounts by promoting SMS.-Drove a 35% month-over-month growth in existing accounts by implementing effective upselling and cross-selling strategies. - Actively attended technology events to stay informed on industry trends, build networks, and represent the company. - Worked closely with the support team to resolve client issues efficiently and enhance overall customer experience.
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Business Development ManagerOyo México Jun 2019 - Feb 2020 -
Operations Account Manager / Customer Succes ManagerEnvíoclick | Ship Smarter Jun 2017 - Jun 2019Ciudad De México Y Alrededores, México- Established and developed a dedicated client success department, enhancing overall client satisfaction and driving long-term success.- Effectively led the support team, fostering a collaborative environment that improved response times and service quality.- Achieved a significant 35% reduction in customer churn through targeted retention strategies and improved support processes. -
Key Account Manager / HunterEnvíoclick | Ship Smarter Dec 2016 - Jun 2017Ciudad De México Y Alrededores, México- Develop prospecting, negotiation and closing strategies for new clients.- Evaluation and improvement of strategies focused on customer follow-up and growth.- Implementation of strategies focused on customer retention.- Establish, supervise and control the KPI's of the sales team.- Brand positioning through the acquisition of key accounts.
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HunterRappi Jan 2016 - Dec 2016Ciudad De México Y Alrededores, México- Prospecting, negotiation and sales for new clients, achieving +115% MoM revenue.- Follow-up to key accounts.- Development of marketing strategies for brand positioning.- Optimization of routes and logistics processes.
Carlos Iturbe Zavala Education Details
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Business Administration And Management, General
Frequently Asked Questions about Carlos Iturbe Zavala
What company does Carlos Iturbe Zavala work for?
Carlos Iturbe Zavala works for Mutt Data
What is Carlos Iturbe Zavala's role at the current company?
Carlos Iturbe Zavala's current role is Sales Executive Lead.
What schools did Carlos Iturbe Zavala attend?
Carlos Iturbe Zavala attended Universidad Panamericana.
Who are Carlos Iturbe Zavala's colleagues?
Carlos Iturbe Zavala's colleagues are Santiago Aquino Stachuk, Macarena P., Taiel Colavecchia, Eliana Gamarra, Joaquin Ignacio Barotto, Francisco Pacio, Leo Mansini.
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