Carlos K. Email & Phone Number

Austin, TX, US

Austin, Texas Area

Austin, Texas, United States

Austin

Leading a program management organization dedicated to combatting fraud, waste and abuse across Retail, Apple On-Line Store, Apple App Store, Apple Wallet, and Warranty. The team is responsible for implementing and operating programs driven by machine learning decisioning to screen transactions across the company to mitigate fraud.Responsible for.

Austin

Lead a group of program managers, data scientists, and data analysts to help identify, measure and combat fraud waste and abuse across both supply chain and AppleCare (warranty service) throughout the company.

Austin, Texas Area

• Leading an organization chartered to deliver and support high-value visualizations and custom web solutions built on big data covering Fraud Analytics, Manufacturing, AppleCare and Retail.
• Management and support of global Customer Survey Systems and infrastructure for Apple Contact Centers and AppleCare operations.
• Development of Data Visualization tools for Manufacturing Quality Management across all factories.
• Development of Fraud Operational Metrics Dashboards and tactical support across the company.
• Development of Retail Operational Metrics, including in-stock reports, store capacity planning, etc.
• Management and support of all Business Intelligence hardware and software infrastructure.

• Successful management of project portfolio by leading a team of project managers, who cover large-scale global implementations with complex cross-functional process and system changes.
• Established AppleCare User Acceptance Testing Program office and recruitment of the corresponding team, to manage all system testing globally for the organization.
• Lead yearly capital project prioritization across all of Apple Care divisions globally.
• Lead Scalability forum, which ensures readiness to support future growth across business processes and systems.

• Launch of the Sales Support Operations model for iPhone across all of the Americas and expansion of Mac and iPod support for Latin America.
• Transformation of the Channel Support Operations team responsible for supporting top iPod retailers which account for multi-billions of dollars in sales (ex: Best Buy, Wal-Mart, Target etc.), refocusing the.
• Design and implementation of an S&OP process to support product allocation based on key operational metrics.
• Lead cross-functional processes redesign, as well as the implementation of CPFR fundamentals (Collaboration, Planning, Forecasting, Replenishment), with key customers.
• Successfully restructured the SSO reporting team, which supports all lines of the business in the Americas.

• Project Management of business process reengineering initiatives across a gamut of different business departments within Apple at both a global and regional level.
• Projects included software development for the Operation Technology group, a planning initiative for Channel Allocation, Reseller EDI on-boarding, as well as multiple process initiatives.

• Successful delivery of projects across varied i2 suite of supply chain multi-million dollar implementations
• Responsible for the fulfillment of all project management duties including project planning, resources management, reporting and documentation.
• Major areas of concentration also encompass budget development, controlling, and management of customer expectations.
• Some notable customers include Best Buy, International Paper, Adtran, PSS World Medical, Allied Foods, Kmart, and QVC.

Fulfillment of all software consulting functions from implementation, customer support, customer expectations management, project planning covering the i2 Customer Management web based solutions suite.

• Management of a small chain of supermarkets with 140 employees, through the expansion from a single to four locations, as well as redesign of a centralized distribution network.
• Major areas of concentration incorporated: management of operations team, IT team, negotiation with suppliers and financial institutions, as well as reporting to the Board of Directors.

• Long term financial planning, project planning, as well as day-to-day cash-flow operations and oversight of IT department for the company.
• Completed financial prospectus with ParisBas Investment branch for sale of the company.

Supervision of project investments, operational budgets, as well as business operations of several projects dependant of the World Bank, across varied industries.

Masters Of Science (Ms), Industrial Engineering

Major: Economic Decision Analysis and Logistics & Production

Certificate, Insitute Of Managerial Leadership

General Management Program

Bachelor Of Science (Bs), Industrial Engineering

Highest Honors Certificates in German and Economics

Education record