- Assisting customers in solving request and queries through our Desk Platform, live chat andDialpad calls-Processing registration from new customer, evaluating KYC information, and assisting newusers with sign up process-Processing payments and additional charges through our payment platform as well as refundsand credits. Contacting client regarding declined transactions and assisting them with paymentmethod changes.-Creating bug report of the internal and external app for the QA department

Responsible for supervising, supporting, scheduling, assigning daily work, informing and training team members in all restaurant activities and operations. Maintaining a positive, empathetic and professional attitude toward customers at all times. Following the service standards of the company to ensure and exceptional service experience to all guests. Reviewing financial reports or other performance data to measure productivity and goal achievement.

-Supporting the IT team and assisting in troubleshooting technical problems related to hardware and software issues, including documenting requests in the Helpdesk database-Documenting and recording data pertaining to technical events and incidents-Providing network communications support

- Supporting the marketing and sale team in daily administrative tasks- Assisting in marketing and advertising promotional activities- Monitoring all social media platforms for trending news, ideas, and feedback- Joining and contributing to team meetings and brainstorms