Over the past two months, I have been working as a waiter, performing various key functions in customer service. I have been responsible for attending to customers in a friendly and efficient manner, taking accurate food and beverage orders, and serving them with care and promptness. Additionally, I have provided menu recommendations, ensuring that customers have a satisfying dining experience. I have maintained clean and organized tables and followed safety and food hygiene protocols at all times. It has been a rewarding experience that has allowed me to develop skills such as customer service, effective communication, and teamwork.I was working at bikephilosophy Marbella-Spain since February 2022 as a sales person.In Argentina, I worked for more than 10 years in a bicycle shop, where the last 3 years I was general manager fulfilling all the responsibilities of purchasing and stock management, coordinating the different tasks of the work team (4 people), acquiring a Good experience in the field of cycling.I also held the role of head of sales and customer service, responsible for collections and cash, digital marketing and management of social networks within the bicycle shop.-------------------------------------------------------------------------------------------------------------------Durante los últimos dos meses, he estado trabajando como camarero, desempeñando diversas funciones clave en el servicio de atención al cliente. Me he encargado de atender a los clientes de manera amable y eficiente, tomar pedidos precisos de alimentos y bebidas, y servirlos con atención y rapidez. Además, he brindado recomendaciones sobre el menú, asegurándome de que los clientes tengan una experiencia gastronómica satisfactoria. He mantenido las mesas limpias y organizadas, y he seguido los protocolos de seguridad y salud alimentaria en todo momento. Ha sido una experiencia enriquecedora que me ha permitido desarrollar habilidades como servicio al cliente, comunicación efectiva y trabajo en equipo.Estuve trabajando en BikePhilosophy Marbella-España desde febrero 2022 como vendedor de salón.En Argentina, trabaje mas de 10 años en una tienda de bicicletas, donde los ultimos 3 años fui gerente general cumpliendo con todas las responsabilidades de compras y administración de stock, coordinación de las distintas tareas del equipo de trabajo (4 personas), adquiriendo una buena experiencia en el rubro del ciclismo.
Mia Cafe Marbella
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CamareroMia Cafe MarbellaMarbella, Al, Es
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CamareroMarriott International Apr 2023 - Jun 2023Estepona, Andalucía, EspañaDesempeñé diversas funciones clave en el servicio de atención al cliente. Me he encargado de atender a los clientes de manera amable y eficiente, tomar pedidos precisos de alimentos y bebidas, y servirlos con atención y rapidez. Además, he brindado recomendaciones sobre el menú, asegurándome de que los clientes tengan una experiencia gastronómica satisfactoria. He mantenido las mesas limpias y organizadas, y he seguido los protocolos de seguridad y salud alimentaria en todo momento. Ha sido una experiencia enriquecedora que me ha permitido desarrollar mis habilidades de comunicación, adaptabilidad y trabajo en equipo.Carried out various key functions in customer service. I have been responsible for attending to customers in a friendly and efficient manner, taking accurate food and beverage orders, and serving them with care and promptness. Additionally, I have provided menu recommendations, ensuring that customers have a satisfying dining experience. I have maintained clean and organized tables and followed safety and food hygiene protocols at all times. It has been a rewarding experience that has allowed me to enhance my communication, adaptability, and teamwork skills. -
Sale Manager - VendedorBikephilosophy Feb 2022 - Apr 2023Marbella, Andalucía, EspañaWelcome to the client, active listening, survey and information gathering, product recommendation, sales of bicycles and accessories, closing the sale, after-sales service.Reception bicycles for mechanical workshop, information gathering, sale of spare parts, delivery of repaired bicycles.Management of ServiBikes software.----------------------------------------------------------------------------------------------------------Bienvenida al cliente, escucha activa, sondeo y recopilacion de informacion, recomendacion de productos, ventas de bicicletas y accesorios, cierre de venta, servicio postventa.Recepcion bicicletas para taller mecanico, recopilacion de informacion, venta de repuestos, entrega de bicicletas reparadas.Manejo de sofware ServiBikes. -
Ceo - Director De TiendaBicicleteria Mundo Bike Feb 2019 - Feb 2022Santa Fe, Santa Fe, ArgentinaMy funtions was:- Ensure the proper functioning of the store- Shop product selection- Contact with suppliers- Accounting management (invoices, payments...)- Purchasing manager, stock manager- Training and selection of personnel (4 employees: 1 cashier who also serves the public, 1 Shimano mechanic, 1 general mechanic and 1 salon salesperson).- Web management and supervision (online sales)- Customer Support--------------------------------------------------------------------Mis funciones eran:- Garantizar el correcto funcionamiento de la tienda- Selección producto de tienda- Contacto con proveedores- Gestión contabilidad (facturas, pagos...)- Encargado de compras, encargado del stock - Formación y selección del personal (4 empleados: 1 cajero que también atiende al público, 1 mecánico shimano, 1 mecánico general y 1 vendedor de salón).- Gestión y supervisión web (venta online)- Atención al cliente
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Marketing Director - Director De MarketingMundo Bike Jan 2016 - Jan 2022Santa Fe, Santa Fe, ArgentinaDesign and programming of daily and weekly publications on the social networks of the store, Instagram,Facebook and loading of products on the company's website.-------------------------------------------------------------------------------------------Diseño y programacion de publicacaiones diarias y semanales en las redes sociales de la tienda, Instagram,Facebook y carga de productos en la pagina web de la empresa. -
Cash Management - Cajero De VentasMundo Bike Jan 2014 - Jan 2022Santa Fe, Santa Fe, ArgentinaResponsible for the cashier of the store, handling not only cash, but also collections withdebit and credit cards.--------------------------------------------------------------------------Responsable de la caja de la tienda, manejando no solo dinero en efectivo, sino tambien cobros contarjetas de debito y credito. -
Customer Service - Servicio De Atención Al ClienteMundo Bike Dec 2012 - Jan 2022Santa Fe, Santa Fe, ArgentinaCustomer service that enters the store, advice and sales of different products and accessoriesrelated to the bicycle, spare parts, protections and clothing.---------------------------------------------------------------------------------------Atencion del cliente que ingresa a la tienda, asesoramiento y ventas de diferentes productos y accesoriosrelacionados con la bicicleta, repuestos, protecciones y vestimenta. -
Customer Service - Servicio De Atención Al ClienteMcdonald'S Jan 2009 - Dec 2012Santa Fe, ArgentinaCustomer service, cash management, teamwork, work under pressure while maintaining company standards. Implementation of standardized protocols.--------------------------------------------------------------Atención al cliente, manejo de caja, trabajo en equipo, trabajo bajo presión manteniendo los standards de la empresa. Implementacion de protocolos standarizados.
Frequently Asked Questions about Carlos Matias Calvo
What company does Carlos Matias Calvo work for?
Carlos Matias Calvo works for Mia Cafe Marbella
What is Carlos Matias Calvo's role at the current company?
Carlos Matias Calvo's current role is Camarero.
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