• Designed and implemented highly available, fault tolerant, secure, costeffective and scalable cloud architectures.• Defined strategies for migrating existing workloads into the cloudenvironment.• Collaborated with stakeholders to identify business requirements and developappropriate solutions.• Performed capacity planning activities such as sizing servers for newworkloads in the cloud environment.• Analyzed customer requirements and created architectural design documentsfor solution deployment on public clouds.• Provided technical assistance and support to clients with Office 365.• Configured, tested, and maintained Office 365 environment for end users.Carlos MeloSummarySkillsExperience• Assisted with the migration of email from legacy systems into Office 365environment.

• Provide technical expertise and support to sales teams in the pre-sales process.• Develop and delivered compelling presentations, demonstrations, and proof ofconcept (POC) to build credibility with customers.• Provide strategic, technical input based on Microsoft Solutions to contributecustomer's to strategy and development.• Collaborate with sales team to devise strategies for positioning productsagainst competitors.• Analyze customer infrastructure and identify trends and areas forimprovement.• Develop and maintain strong relationships with customers, acting as theirprimary point of contact• Collaborate with stakeholders to identify business requirements and developappropriate solutions.• Analyze customer requirements and created architectural design documentsfor solution deployment on public clouds.• Conduct reviews of application designs for scalability, performance and costoptimization.• Develop cloud-based solutions using AWS, Azure, and Google Cloud Platformtechnologies.• Design and implemented highly available, fault tolerant, secure, cost effectiveand scalable cloud architectures.• Define strategies for migrating existing workloads into the cloud environment.• Provide technical leadership in designing and developing enterprise levelapplications on the cloud platform.• Provide training sessions for staff members on how to use the different featuresof Office 365.• Collaborated with other IT teams on projects involving integration betweenexisting systems and Office 365 solutions.

-Managed organization on-premise hardware and software.-Negotiated with vendors and collaborated with other IT members and senior management.-Configured computing, networking and security systems within cloud environment.-Assessed organization technology infrastructure and managed cloud migration process.-Established secure cloud environments by evaluating firewalls and monitoring threats.-Administered Active Directory user accounts by creating, modifying, deleting accounts as needed. --Deployed physical servers into racks according to specifications set forth in the data center guidelines. -Managed storage area networks by configuring LUNs on arrays per customer requirements.-Performed installation and upgrades of operating systems, applications, patches, and firmware on servers. -Designed and implemented new server hardware and software architectures.-Maintained and monitored Exchange Servers, including patching and security updates.-Configured and managed user mailboxes, distribution lists, shared folders, public folders and other related components.-Monitored server performance to ensure optimal operation of the messaging system.-Performed troubleshooting of issues related to MS Exchange Server such as mailbox access problems or replication failures.

-Set up user accounts, permissions and passwords and defined network policies and procedures. -Maintained and monitored Exchange Servers, including patching and security updates.-Configured and managed user mailboxes, distribution lists, shared folders, public folders and other related components.-Performed troubleshooting of issues related to MS Exchange Server such as mailbox access problems or replication failures.-Created new users in Active Directory and migrated data from older versions of Exchange servers to newer versions using third-party tools.-Managed storage limits for mailboxes and archives as per company policy guidelines.-Transferred private folders to new exchange servers in collaboration with network administrator.-Led individual training sessions for employees in Microsoft Office, Windows Server and Amazon Web Services. -Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service. -Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.-Performed data backups and disaster recovery operations.-Consulted users to determine areas in need of improvement. -Planned, tested and supported high-availability infrastructures.-Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Focused on project monitoring and management by developing forecasts and tracking expenses.Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.Built and established strong partnerships with teams, vendors and contractors.Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.

Maintained positive working relationship with fellow staff and management.Installed wiring, cabling and devices to establish, repair and improve network operations.Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.Configured hardware devices and software settings to optimize network performance.Trained team members and users in newly implemented and emerging technology to enhance business productivity.Conferred with staff, users and management to establish requirements for new systems or modifications.Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.Received and prioritized support requests to maximize resource utilization.Imaged OS and software deployments throughout system and addressed implementation concerns.