Carlos Mendonça

Carlos Mendonça Email and Phone Number

New Products Introduction Manager @ Abbott | Marketing, Product Launches, Innovation, Customer Experience @ Abbott
illinois, united states
Carlos Mendonça's Location
São Paulo, São Paulo, Brazil, Brazil
Carlos Mendonça's Contact Details

Carlos Mendonça work email

Carlos Mendonça personal email

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Carlos Mendonça phone numbers

About Carlos Mendonça

As a New Products Introduction Manager at Abbott, I lead and manage the launch of new products for respiratory, tuberculosis, HIV, VBD, and gastrointestinal segments in 27 countries across Latin America. With over 10 years of experience in business development, marketing, innovation, digital, and customer experience, I have a proven track record of delivering successful and timely projects align with the company's strategic vision and financial performance.I am passionate about solving customer problems and creating value through innovative and customer-centric solutions. I engage with multidisciplinary leaders and stakeholders, both internally and externally, to ensure visibility, accountability, and collaboration. I also participate in global communities and act as a communication link between the global marketing team and the regional teams. My skills include project management, negotiation, problem-solving, creativity, and fast learning.

Carlos Mendonça's Current Company Details
Abbott

Abbott

View
New Products Introduction Manager @ Abbott | Marketing, Product Launches, Innovation, Customer Experience
illinois, united states
Website:
abbott.com
Employees:
82486
Carlos Mendonça Work Experience Details
  • Abbott
    Latin America New Products Introduction & Strategic Projects Manager
    Abbott Mar 2022 - Present
    São Paulo, Brasil
    • Lead and manage the New Product Launches for Respiratory, Tuberculosis, HIV, VBD and Gastrointestinal for 27 countries of focus in LatAm.• Engage with multidisciplinary leaders and stakeholders guaranteeing visibility, accountability and drive timely and successful launches.• Participate in global communities and act as a communication link between the Global Marketing team and countries to ensure successful launches and financial performance in the entire LatAm region.• Manage strategic projects portfolio with the objective of achieving the company's strategic vision by 2025, measuring and reporting results to the executive board.
  • Abbott
    Latin America Customer Experience Leader
    Abbott Apr 2021 - Mar 2022
    São Paulo, Brasil
    • Launch Company's Latin America CX Program with the objective to solve the main customers pain points. • Conduct internal and external depth interviews to create the as is customer journey and designing technology projects to compose the roadmap of the to be customer journey.• Develop and approve digital solutions plan with company's main stakeholders. Definition of ROI, monetization, and success indicators.• Participate in global communities representing Latin America region.
  • Roche
    Digital & Customer Experience Leader
    Roche Aug 2019 - Mar 2021
    São Paulo
    • Launch the CX Program in Brazil with the objective of integrating the customer centricity theme into the company's culture through communication, training and engagement of business teams.• Structure a new customer satisfaction index model, disseminating the results of the customer's voice to the business areas.• Performance optimization of customer interaction channels (online and offline) positively impacting the company’s customer satisfaction index.• Leadership of digital activities for different groups of stakeholders, such as physicians, patients, and payers / service providers.
  • Roche
    Innovation Coordinator
    Roche Jul 2017 - Aug 2019
    São Paulo E Região, Brasil
    Promoting inside the company a way of working focused on human centered design, agile and customer centricity methodologies. Develop new ways of capturing value for customers and key stakeholders.• Develop new ways to create value for customers and stakeholders through the management of Innovation, Change Management and Open Innovation projects.• Interact with startups and innovation hubs and ecosystem.• Design and implement innovation platforms involving Roche Brazil employees through design thinking, futurism, agile methodologies, and customer focus approaches.• Deployment of creativity and innovation methodologies to deliver business results, corporate innovation challenges definition, workshop co-facilitation. • Design, create and develop relevant core business ideas to guarantee business development.• Design and co-facilitation of ideation sessions addressed to tackle business issues and opportunities.
  • Whirlpool Corporation
    Senior Business & Marketing Analyst
    Whirlpool Corporation Jul 2016 - Jun 2017
    Joinville Area, Brazil
    • Led market analysis, competitors positioning, new projects phase-in/phase-out, process improvement, sales support during negotiations and pricing definition. • Project management with international sales, engineering and financial teams.• Participate in the company's medium and long-term strategy definition through studies of market understanding and projects leadership across the company.
  • Whirlpool Corporation
    Senior Product Analyst
    Whirlpool Corporation Oct 2015 - Jun 2016
    Joinville Area, Brazil
    Coordination of projects focusing on development of new products for Latin American market. Interface with areas of marketing, sales, purchasing, logistics and manufacturing.• Product technology strategies, product performance trade offs, new components development, new suppliers approval, quality and cost reduction products.• Management of multiple projects simultaneously.
  • Whirlpool Corporation
    International Trainee & Competitive Intelligence Analyst
    Whirlpool Corporation Feb 2014 - Sep 2015
    Beijing City, China
    Chosen as best performance trainee in 2013 in order to execute a global strategic project in Beijing-China. Responsible for overall restructuring of the competitive intelligence area through the optimization of processes, tools and people. 50% of lead time reduction, leading indirectly 6 people in the plants of Brazil, Slovakia and China.
  • Whirlpool Corporation
    Trainee
    Whirlpool Corporation Jan 2013 - Jan 2014
    Joinville Area, Brazil
    Chosen among 11,000 candidates to be one of Embraco’s 10 trainees in 2013.Responsible for creating a cross company ideation program to strengthen the culture of innovation. Involvement of 8 global areas and 700 employees, generation of 76 new ideas for the company’s pipeline which led to 6 projects in the following year.

Carlos Mendonça Skills

Business Strategy Management Project Management Time Management Networking Market Research Teamwork Marketing Strategy Negotiation Team Management Organizational Development Microsoft Office Strategy Leadership Microsoft Excel Leadership Development Strategic Planning Marketing Team Leadership Business Development Entrepreneurship Business Planning English Change Management

Carlos Mendonça Education Details

  • Unochapecó - Universidade Regional De Chapecó
    Unochapecó - Universidade Regional De Chapecó
    Chemical Engineering
  • Crescimentum - High Performance In Leadership
    Crescimentum - High Performance In Leadership
    Executive Education - Líder Do Futuro
  • Student Exchange - Dublin Cultural College
    Student Exchange - Dublin Cultural College
    Business Administration And Management, General

Frequently Asked Questions about Carlos Mendonça

What company does Carlos Mendonça work for?

Carlos Mendonça works for Abbott

What is Carlos Mendonça's role at the current company?

Carlos Mendonça's current role is New Products Introduction Manager @ Abbott | Marketing, Product Launches, Innovation, Customer Experience.

What is Carlos Mendonça's email address?

Carlos Mendonça's email address is ca****@****.com.br

What is Carlos Mendonça's direct phone number?

Carlos Mendonça's direct phone number is +147973*****

What schools did Carlos Mendonça attend?

Carlos Mendonça attended Unochapecó - Universidade Regional De Chapecó, Crescimentum - High Performance In Leadership, Student Exchange - Dublin Cultural College.

What are some of Carlos Mendonça's interests?

Carlos Mendonça has interest in Science And Technology, Education, Environment, Economic Empowerment.

What skills is Carlos Mendonça known for?

Carlos Mendonça has skills like Business Strategy, Management, Project Management, Time Management, Networking, Market Research, Teamwork, Marketing Strategy, Negotiation, Team Management, Organizational Development, Microsoft Office.

Who are Carlos Mendonça's colleagues?

Carlos Mendonça's colleagues are Ashwini M K M K, Erika Herrero-Garcia, Jessica Paulsen, Mihriban Hoşgören, Maryam Alhadi, Mário Sério Jose Curado, Claire Goodship.

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