Carlos Miguel Email & Phone Number

Lisbon, Portugal

Lisbon Area, Portugal

 Leads and coordinates the contract management areas, services, communication and digital marketing. Responsible for proposal components, closing and negotiation of clients and partners. Responsibility for the customer maintenance and renewals component. Support to general management in strategic activities. Support and advice to Professional Services.

Lisbon Area, Portugal

 Responsible for the portfolio in the Commercial / Marketing area for the national market Coordinator of account managers team and reporting directly to the Managing Director Coordination of Relationship Management of National Referrals; Direct Coordination of Project Management of Talisma stategic customers Monitoring Obralia (Ferrovial Group) and.

Lisbon Area, Portugal

Responsible for the portfolio in the commercial/marketing area for the national marketDevelopment of the management system of commercial shares for the business market with car sector services, financial and services sectors

Lisbon Area, Portugal

Responsible for the portfolio for the following fields: commercial marketing field, the development of new business field, the international field in ( Angola / S.Tomé / Brazil)Acquisition of new clients: STE (IT/Portugal), Enco/Sonangol ( Petrol Industry / S. Tomé e Principe)Diagnostic organization of Angola Telecom, Unitel and 3 AAA'S ( IT / Insurance).

Lisbon Area, Portugal

Responsible for the coordination of projects in the Human Resources / Sales area with outputs connected to the organizational structure and reduction costs

Lisbon Area, Portugal

Responsible for client portfolio in the corporate segment ( Portugal). At the same time Erindale's first prospective contacts were made in some instittutions ( S.Paulo / Brazil ) Acquisition of two big clients in the industrial sector in Portugal, whose total invoicing corresponded to 30% of the total in 2003

Lisbon Area, Portugal

Responsible for the coordination of the project - New Distribution Model - at the multinational company SyngentaPrtoject in the commercial sector with interventions at collection level, tool design and implementation. The project was piloted by Syngenta Portugal and subsequently was replicated for all other SYNGENTA companies in EMEA

Portugal

Responsible for putting into operation the defined targets and identifying new commercial targets as well as the coordination of the sales teamSimultaneously maintaining the responsability of project manager for global clients in Brazil such as Telefónica Empresas and ACNielsen throughout 2002Registered a gross increase of 12% in invoices in comparison to.

São Paulo Area, Brazil

Construction of the Business Operation Plan for 2001Definition of the sales operation sector (business groups - new opportunities outside the Telefónica Group areaPlanning and implementation of new commercial strategies of KREA ServicesConquer of Residential Vice Presidency ( Telefonica) and ACNielsen. Diagnostics of Intelig, Maritima, Cigna and.

São Paulo Area, Brazil

Detection and expansion of new opportunities within the Telefónica group in Brazil. Definition of the commercial organizational model.Launching, development and evaluation of the HR structure in KREADuring this time still kept the responsibilities of Project Director for "Key Projects"Conquer of Atento Brazil, Atento USA, Telefónica Compras S. Paulo.

São Paulo Area, Brazil

Construction, coordination, developmentEstablishing the commercial operative plan and sales channels at TELESPMerged the Vice Presidency of Small Business, the Vice Presidency of Corporate Market, Telefónica Enterprises, Adquira (organizational areas, strategies, commercial efficiency, processes, HR and training)Met all efficiency targets and efficiency.

Lisbon Area, Portugal

Commercial opportunities detection/negotiation, coordination of teams and their respective training and the representation of the company in multiple activities.Conquer of the Mello and CGD groups for the client portfolioKey sectors: Insure through the three biggest Portuguese financial groups - Espirito Santo, CGD, Mello-BCP. IT Sector - biggest clients.

Lisbon Area, Portugal

Identification and development of the consultant/training needsCreation of new commercial tools for the company

Lisbon Area, Portugal

Definition of the marketing plan: responsible for the Sales strategy of of the services of the UNIVERSUS Company.The first company in this sector to have a sales area.

Oporto Branch Regional Director

Opening of branch, selection, training, ongoing coordination and evaluation of the monitors and commercial team.Leading and negotiating commercial, opportunities for the whole of northern regionFrom February 1993 to April 1994 this branch was responsible for 45% of the invoicing

Lisbon Area, Portugal

Responsible for the detection and steering of opportunities and for client loyaltyTrainer in the areas of communication, trainer training, decision making, manager of HR, sales and marketing techniques.Co-responsible for the opening of the training department

Lisbon Area, Portugal

Accounts: Nestle, Renault, Colgate and Sonicel (Panasonic / Technics)

Lisbon Area, Portugal

-responsible for maintaining and developing client-business relationships.-perform research to identify new potential clients.-inform the company of new contacts and new marketing opportunities.

Workshop - Bots Como Os Desenhar E Configurar, Customer Service Management

Postgraduate, Business Administration And Management, General, Final Classification Of 16,40 (In 20)

 Conferência Anual Apcc–Beyond 2013 The Challenges Of An Uncertain Economy

Integrated Quality Management Customer Service Measured At 360, Customer Service Management

Annual Conference Apcc - The Revolution Of Social Networks, Channels - Contact Centers

Intermediate, Spanish Language And Literature, Basic And Intermediate Spanish Course

Consumer Experience Innovation, Customer Service Management

The Art Of Networking - Be A Winner, Networking

Advanced Management Call / Contact Centers, Customer Service Management

 Talisma Kb & Crm Supervisor, Crm

Activities and Societies: Marketing and Brand Activities , Sponsorship in Football and Golf areas

 Talisma Certified Pré Sales, Sales

Pedagogical Methods And Techniques, Educational/Instructional Technology

English For Executives – Intermediate/Upper-Intermediate, English Language And Literature/Letters

Improvement Of Educational Trainers, Educational/Instructional Technology

Krea Analysis Of Human Resources System, Human Resources Management And Services

Online Mba - Frequency, Business Administration And Management, General, Frequency - In 2002

Operation Targeting Sales, Marketing

Strategic Planning / Tactical Plans, Management

Power Base Selling, Strategic Selling ,

Spin Selling, Tactical Sales

Basic And Intermediate Spanish Course, Spanish Language And Literature

How To Get Introduced In Public, Communication And Media Studies

Bachelor'S Degree, Public Relations, Advertising, And Applied Communication

Analysis Of Profiles And Performance Evaluation, Human Resources Management And Services

Finance For Non-Financial, Finance, General

Annual Marketing Plan, Marketing

Negotiation Skills, Negotiation

Training The Trainers, Educational/Instructional Technology