Customer Service Representative

As a Cold Call Sales Specialist at My Amazon Guy, I was responsible for identifying and engaging potential business prospects, conducting outbound and handling inbound calls, and managing a client database. My duties included qualifying leads, setting and scheduling appointments for the sales team, organizing demo schedules, and conducting email marketing campaigns. I focused on building relationships, providing information about services, and consistently meeting or exceeding sales targets.

• Conducted cold calls to Amazon Business owners to set appointments for My Amazon Guy's digital marketing services.• Utilized Hubspot as the main tool to manage and track leads for effective follow-ups.• Achieved a 20% increase in appointment setting efficiency, resulting in a higher conversion rate for the company.

As a Customer Service Representative for DoorDash at TaskUs, I provided exceptional support to customers, addressing inquiries, resolving issues, and managing orders. I maintained high levels of customer satisfaction through effective communication, problem-solving, and attention to detail. I also handled multiple tasks simultaneously and contributed to a positive customer experience by delivering timely and accurate information.

In my role as a Sales-Retention Specialist for Virgin Mobile at Quantrics, I focused on retaining existing customers by addressing their concerns, offering tailored solutions, and negotiating retention deals. I managed customer interactions to resolve issues, provided information on service options, and worked to enhance customer loyalty. My role required strong communication and problem-solving skills, with a consistent track record of meeting and exceeding retention targets.

As an Assistant Supervisor for Airbnb at Telus International PH, I was responsible for overseeing daily operations within the customer service team. My duties included managing team performance, ensuring high standards of service delivery, and handling escalated customer inquiries. I also played a key role in training new team members, optimizing workflows, and maintaining customer satisfaction by resolving complex issues effectively and efficiently.

At Transcom Asia PH, I served as a Technical Support Representative for Samsung, where I provided support for customers experiencing technical issues with their devices. My responsibilities included diagnosing and troubleshooting hardware and software problems, offering step-by-step solutions, and ensuring customer satisfaction. Upon regularization, I was promoted to Subject Matter Expert, where I supported my team with in-depth product knowledge, handled escalations, and facilitated training sessions.