Responsible for developing and managing technology projects for customers by managing the cost, time, and scope constraints. The primary duties include creating and maintaining a project plan that communicates tasks, milestone dates, status, resource allocation, and financial status.

Responsible for managing the activities and responsibilities of the service desk team. As a part of this management, I am responsible for providing high-level technical assistance to the team and ensuring service and support is provided to customers at agreed levels.

Helpdesk technician resolving issues remotely related to all IT infrastructure. Monitoring NOC Dashboard. Windows Server Installations and Configurations. Firewall Configurations. Avaya Phone System Setup and Deployments. VoIP Implementations.

Web developer in PHP, Javascript and Wordpress.

Web developer in PHP, JavaScript and Wordpress

AUSA is one of the top logistic operators in Peru and offers four services: International Transportation, Warehouse Management, Customs Agency and Local Transportation. My responsibilities were oriented to management of systems services, software projects, process improvement and implementation of new technologies.Summary of roles, responsibilities and achievements in AUSA:Management of service of HelpDesk and Administration of InfrastructureManagement of service of development and maintenance of software (.Net, Visual Basic, Java, HTML, CSS)Management of Security of Information TechnologiesManagement of Staff Implementation of IT ProcessesPlanning and Implementation of technological solutions and changes in IT infrastructureAnalysis of PKI of the IT department Management of quality of service offered by the IT department

Responsible for managing technology infrastructure and software development

Encargado de mantener los sistemas, redes, servidores, computadoras y equipos de comunicaciones

Encargado de la programación de sistemas y desarrollo de aplicaciones