Carlos Moctezuma Email & Phone Number

Austin, Texas Metropolitan Area

Austin, Texas Metropolitan Area

Austin, Texas Metropolitan Area

San Antonio, Texas Area

•Identify subtle differences in the meaning of digital communication and accurately enforce the client’s terms of use by carefully monitoring reports of abuse on the site•Escalate through appropriate channels any changes that may impact performance or as necessary to maintain required KPIs. •Adhere to security measures, confidentiality, and other project requirements in any way related•Reviewing content such as videos, news stories, still pictures, political ads, and social media profiles•Research and resolve issues reported by the client's end-users via phone, email, and chat support•Document all information on customer interaction according to standard operating procedures

San Antonio, Texas Metropolitan Area

• Development, delivery, and maintenance of branding, content and user experience• Online marketing initiatives across various digital platforms• Identifying and developing opportunities for customer acquisition and retention• Receptionist duties include; confidentiality and accuracy in customer records • Answer calls, greet customers, and schedule appointments• Assist with purchasing of computer equipment and process customer orders• Customer service skills, being able to adapt, make decisions and multitask

Austin, Texas Metropolitan Area

•Ensure marketing and promotional messaging are up to date and signage and props are organized.•Work with the team to understand product placement and execute daily maintenance.•Facilitate standards training as needed.•Assist with the execution of organized and on time floor sets.•Keep backstock organized and ensure product flows to the floor regularly.•Respond to customers in the moment and partner them with Stylists as needed.•Ensure tasks do not impact service.•Work closely with management team.

El Paso Metropolitan Area

• Updating visual displays and presentations to increase revenue • Managing in store marketing • Assist management team in generating opportunities for development • Product knowledge and assist in event promotion and social media site management • Lead visuals team and provide proper merchandising training• Creative visual presentation standards and the use of best practices consistently throughout the market• Top 10 Credit Card Performer for entire company, Number one in Central Texas District and Southeast Region

El Paso Metropolitan Area

• Supports the store management to ensure work tasks are completed in a timely and efficient manner• Executes initiatives designed to drive customer satisfaction and business efficiencies• Provides Support in execution of marketing and visual presentation to promote sales• Reads communications and interacts with store management to be knowledgeable of all current initiatives, priorities and business metrics• Serve as a Brand Ambassador to achieve priorities in store, with customer as the primary focus• Mentor and train individuals; provides on the job training to associates sharing a higher level of knowledge of product and processes• Takes action based upon direction from Leader on Duty and collaborates effectively with employees• Build expertise in assigned specialized functional area

El Paso Metropolitan Area

• Promote loyalty by educating customers about our loyalty programs.• Seek out and engage with customers to drive sales and service using suggestive selling.• Enhance customer experience using all omni-channel offerings.• Be accountable to personal goals which contribute to overall store goals and results.• Support sales floor, fitting room, cash wrap, back of house, as required.• Maintain a neat, clean and organized work center.• Handle all customer interactions and potential issues and returns courteously and professionally.• Execute operational processes effectively and efficiently

El Paso, Texas

•Complete product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.•Engage customers and patients by greeting them and offering assistance with products and services •Resolve customer issues and answers questions to ensure a positive customer experience.•Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verification, items not on file, price modifications, and voids.•Liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present.•Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products. Ensure any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame.• Recognized as Employee of the month on multiple occasions•Recognized as a top sales performer for the Greater El Paso Area