Carlos Molina, Mba Email & Phone Number

Ireland

• Engage with sponsors to comprehend their eCOA requirements, project goals, and specific study needs. • Conduct needs assessments and provide strategic advice on eCOA solutions. • Evaluate and advice on appropriate eCOA vendors based on project specifications and client preferences. • Foster and manage relationships with different eCOA vendors, ensuring effective communication and collaboration throughout the project. • Assess comprehensive project plans, timelines, and budgets in collaboration with sponsors and eCOA vendors. • Identify potential risks and proactively implement mitigation strategies to ensure project success. • Lead the implementation of eCOA solutions, coordinating activities between sponsors and vendors. • Monitor project progress, ensuring adherence to timelines and quality standards. • Facilitate clear and effective communication between sponsors, vendors, and internal teams. • Provide regular updates to stakeholders on project status, milestones, and potential challenges. • Provide ongoing support to address any issues or concerns related to eCOA/DCT Solution implementation during the project lifecycle.

Ireland

● Proactively educates team on customer success programs, and improves skills to better serve customer needs● Serves as a trusted and effective partner for client, building and maintaining strong partnerships at the company level between Medable and its partners● Leads project implementations and product configurations for client accounts● Supports risk mitigation, issue management, and escalations to achieve desired project outcomes and success and customer satisfaction● Leads regular client project meetings and effectively communicate & manage project plans, scope, project risks, mitigation strategies and contingency plans to ensure transparency throughout the delivery process● Delivers digital system demonstrations to client teams in support of design, system testing & system training● Adept at advising others on handling, managing, and mitigating the most complex issues and concerns that might arise from a customer● Track record of growing other Project Coordinators and Project Managers into higher levels of performance and demonstrated success● Provides leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones● Mentorship, coaching & training of other team members● Continually identifies and implement ways to improve policies, processes, and procedures● Acts as a champion for continuous improvement efforts associated to process, documentation, systems & more● Identifies process gaps and inefficiencies and implement improvements to improve quality and time of delivery● Supports with the allocation of resources to be assigned to projects● Makes recommendations on how to continue programs to avoid any negative business consequences (missed deadlines etc)● Visible and vocal leader for Medable, in Customer Success, across the company, and in front of all customers● Other duties as assigned

Ireland

● Lead project implementations and product configurations for client accounts● Develop and maintain strong customer relationships● Work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction● Provide technical and product support● Establish and teach customer support practices and procedures● Create and manage detailed project plans to ensure deliverables are complete on time● Effectively prioritizes own and workload of other team members● Effectively uses Medable's software and other systems and solutions required to support customers and projects● Study other customer success programs and analyze customer data to identify the best practices● Establish and manage project timelines and objectives, driving them to timely completion● Has in-depth understanding and knowledge of Medable's software and the use cases of Medable's solution in the market● Provide training on products and customizations● Help customers plan and identify the best ways to utilize the software● Educate customers on the capabilities of the software Proactively identifies and addresses issues or risks ● Other duties as assigned

County Limerick, Ireland

● Ensure the ongoing successful delivery of Teckro products to clients by building strong and productive relationships with clients and co-workers.● Manage day to day relationships with key existing clients ensuring and identifying opportunities for the relationship to develop in the future through frequent communication.● Manage the client relationship after agreements have been signed to ensure mutual success.● Responsible for educating clients on products, new solutions and best practices.● Operate as the lead point of contact for all matters specific to the managed clients.● Ensure the timely and successful delivery of our solutions according to customer needs and objectives.● Develop long-term relationships with your portfolio of assigned clients, connecting with key business executives and stakeholders.● Proactively identify potential and existing issues in client service relationships, address these directly and intervene when necessary to ensure client satisfaction.

County Limerick, Ireland

● Line Management of the Managed Service Analysts and Client Report Representative Team.● Contribute to the implementation of on-boarding and engagement strategies that drive continuous service improvements for the Teckro tool end-users.● Liaising internally and externally to ensure user engagement satisfaction with operations of the tool.● Training and support of the team members on help desk queries from Teckro end users around the globe.● Preparing presentations and demonstration of the product to end-users and prospective users.● Analysis of our platform data, tracking and reporting on user monthly metrics to Team Leads and Project Managers.● Maintaining accurate user profile data and user privileges.● Conduct outreach to users to encourage user engagement.● Working with team leaders to the continuous improvement of our processes.● Identifying potential system and process failures and reporting them to the right channels.● Liaising with the end-users and Project Managers Team.● Assist Project Managers with their duties and any ad hoc tasks/requests by the client that may arise regarding the end-user side of their project.● Participate in users' meetings with the Project Managers, continuous communication with end-users and manage their expectations.● Run weekly project meetings, explain project status and requirements to Team Leads and Project Managers, be available to answer questions.● Keep project on-boarding and engagement plans up to date.

County Limerick, Ireland

● Training and mentoring of the Clinical Client Support Associates.● Working with Project Management, BD and Clinical Client Support Associates to ensure excellence in performance and repeat business.● Conducting weekly team meetings.● Communicating updates in process roll out.● Sharing issues and resolutions with team members.● Monthly review of Customer Support inbound and outbound communications to ensure quality and performance metrics are achieved.● Assigning new studies and setting up new study material for team members.● Creating templates for manual onboarding email strategies.● Working with PM/Software/Product Owners on new/current tool improvements.● End-user support space and help desk documentation updates.● Working with Quality to maintain the standard of Customer Support records.● Reviewing onboarding metrics targets and taking actions as appropriate with team members to ensure studies are meeting target performance metrics.● Checking for and replying to queries from end-users during out of office hours.● Ensuring lessons learned are tracked and communicated to all team members.● Constantly reviewing processes and implementing improvements as appropriate to ensure excellent service at all times.

County Limerick, Ireland

● Provide post-go-live administrative support for assigned projects● Managing and developing onboarding strategies for the Teckro tool end-users.● Administration and tracking of users and groups.● Liaising internally and externally to ensure user engagement satisfaction with operations of the tool.● Ad hoc or planned training of end-users (F2F and webinar) and administrators/ study monitors – as agreed with the client.● Preparing presentations and demonstration of the product to end-users and prospective users.● Management of document revisions (based on client need).● Application troubleshooting.● Maintaining accurate user profile data and user privileges.● Conduct outreach to users to encourage user engagement.● Assist cross-functional teams with projects to improve processes across the business.● Perform data quality review of internal and external reports.● Review of relevant processes and improvement implementation as appropriate to ensure excellence in delivery.● Responding to help desk queries from Teckro end users around the globe

Doctorate, Project Management

Master Of Business Administration (Mba), Business Administration And Management, General

Master In Marketing And Digital Media, Marketing

Bachelor In Communication Science