Carlos Moreno Email & Phone Number

Toronto, Canada Area

- Analyze electrical and mechanical drawings to provide guidance and support on sub-metering system design principles for Electricity, Water, Gas and Thermal services- Prepare quotations for the Sales department based on metering designs and equipment requirements for new business opportunities- Produce Engineering Reports focusing on outlining challenges and providing solutions for current and new products, practices and processes- Provide technical support for all currently supported metering equipment and software applications- Evaluate existing methodologies and processes and seek continuous improvement opportunities- Evaluate new and existing 3rd party products and applications, prepare technical support documentation for relevant departments- Provide technical training and support to field technicians- Other technical tasks as required

Toronto, Canada Area

• Diagnosed over 400 defective smart-meters (electrical, water, etc.) and determined the root cause resulting in decreasing resources such as on-site technician visits.• Assembled, tested and analyzed metering equipment in compliance with S-E-04 standards which verifies the meter was installed per Measurement Canada Guidelines.• Prepared, planned and project managed the replacements of defective metering equipment to meet customer satisfaction and updated SharePoint records for field technicians.• Trained new staff, delegated work and prioritized workflow to resolve metering equipment issues within tight monthly billing deadlines.• Analyzed single line diagrams and electrical building layouts to identify areas to install additional equipment to improve meter communication saving over $1000’s per month.