Carlos Nobrega Email & Phone Number

Victoria, British Columbia, Canada

• Verify and ensure the accuracy of invoices on the distribution partners portal.• Monitor order alerts from Distribution Partners, addressing issues such as late shipments, canceled orders, or any alterations promptly and effectively.• Maintain communication with fulfillment centers for seamless operations and issue resolution.• Cultivate a customer-centric approach by delivering friendly and timely communication with customers, distribution partners, and suppliers• Analyze… Show more • Verify and ensure the accuracy of invoices on the distribution partners portal.• Monitor order alerts from Distribution Partners, addressing issues such as late shipments, canceled orders, or any alterations promptly and effectively.• Maintain communication with fulfillment centers for seamless operations and issue resolution.• Cultivate a customer-centric approach by delivering friendly and timely communication with customers, distribution partners, and suppliers• Analyze courier invoices, identifying and disputing discrepancies for cost efficiency.• Investigate and address negative reviews, escalating issues for continuous improvement in customer satisfaction.• Initiate disputes with distribution partners for orders returned by customers, addressing issues of breakage or missing parts. Show less

Victoria, British Columbia, Canada

• Answered incoming calls and efficiently transmitted and sorted messages.• Took bookings for resident transportation and guest suites.• Ordered office supplies and maintained inventory.• Recorded and prepared minutes of meetings.• Prepared letters, memos, and other documents as required or directed in support of departmental activities and services.• Served as the first point of contact for all resident inquiries.• Answered inquiries promptly and efficiently.•… Show more • Answered incoming calls and efficiently transmitted and sorted messages.• Took bookings for resident transportation and guest suites.• Ordered office supplies and maintained inventory.• Recorded and prepared minutes of meetings.• Prepared letters, memos, and other documents as required or directed in support of departmental activities and services.• Served as the first point of contact for all resident inquiries.• Answered inquiries promptly and efficiently.• Assisted residents in seeking information about Tapestry programs and services.• Prepared, keyed in, edited, and proofread correspondence, invoices, presentations, publications, and reports. Show less

São Paulo, Brazil

• Answered incoming calls and efficiently transmitted and sorted messages.• Replied to general information requests.• Managed the scheduling, rescheduling, and cancellations for the calendars of 18 artists.• Coordinated and provided training for new customer service employees.• Promptly created and responded to price quotes in person, via email, phone, and Instagram.• Handled procedure billing and cash drawer reconciliation.• Ordered supplies and maintained… Show more • Answered incoming calls and efficiently transmitted and sorted messages.• Replied to general information requests.• Managed the scheduling, rescheduling, and cancellations for the calendars of 18 artists.• Coordinated and provided training for new customer service employees.• Promptly created and responded to price quotes in person, via email, phone, and Instagram.• Handled procedure billing and cash drawer reconciliation.• Ordered supplies and maintained inventory.• Demonstrated effective decision-making skills in high-pressure situations.• Provided support to the marketing team in content creation for social media platforms. Show less

São Paulo, Brazil

• Managed the company's payroll for over 100 employees.• Processed documents related to admissions, benefits, overtime, vacations, and layoffs.• Provided customer support for general inquiries about personnel department procedures.• Scheduled and visited labor unions to complete the homologation of documents related to employees.

São Paulo, Brazil

• Entered new hires data into the system.• Received and returned documents from new employees.• Assisted in the preparation of documents related to employee vacations.• Supported senior analysts with general tasks.