Information Security team lead for the access and identity management team along with serving as the representation of Information Security for the analysis and implementation support for all bank technology projects. Role includes analysis and recommendations for adherence to regulatory and security policies, best practices, and the design and creation of profiles and users within each application along and evidencing it to both internal and external auditors. Documentation of security policies and procedures and aligning them to NIST standards. Leading the implementation and management of Sailpoint's user provisioning and identity access management software; Varonis' DatAdvantage, DataPrivilege, DatAlert and the Directory Services Module suite; and Secret Server' enterprise privileged access and password management solution. Earned several recognitions for the implementation of a business online banking solution from a security aspect.

Duties included the administration and maintenance of all infrastructure of the Bank’s datacenters including the operations building, disaster recovery, and international affiliate sites. Go-to person for Active Directory, GPO, logon scripts, shares and permissions across the bank and affiliates. Heavily involved with the management of physical and virtual VMware infrastructure, along with storage systems including Netapp and Tintri. Planning, execution and documentation of yearly disaster recovery exercises required by regulators. Troubleshooting and scheduling of periodic maintenances for the datacenter’s APC cooling and power and APC StruxureWare DCE and DCO suites. Upkeep and monitoring of Solarwinds Orion Network Monitoring Alerts and Network Performance Monitor. Single person in charge of procurement of IT equipment globally, maintaining an IT equipment inventory system, and design of a procurement and budget process for IT. Implementation, maintenance and report management of an enterprise managed print solution, including the oversight of contracts with managed print services provider in order to maximize productivity and reduce costs.

Supervision of a service desk consisting of seven agents and an analyst. Ensuring that employees handled issues in a timely manner, setting tasks to priority levels and workload planning while adhering to defined policies/procedures. Creating and managing escalation procedures to ensure that service levels are maintained. Administration and maintenance of help desk ticketing system (ITSM, HEAT– Frontrange Solutions). Gathering and analyzing ticket handling statistics. Training new help desk staff. Administrative duties while maintaining the role of a support analyst, and considered a skilled technician by the company’s executives.