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As the CX Practice Lead at Synoptek, I oversee a Digital Transformation and Modernization portfolio of Marketing, eCommerce, Digital Products and Customer Experience Management projects. With over 25 years of experience in digital agencies and professional services organizations, I have a proven track record of driving growth and operational efficiencies, building and leading teams that deliver compelling consumer experiences, and developing strategic partnerships with Fortune 500 companies.My core competencies include business strategy, business development, client management, agency P&L, operations management, service line extensions, integrated marketing, digital marketing, commerce, digital products and services, customer experience, mobile, social media, and emerging technology. I am also a habitual knowledge seeker with a passion for learning and innovation, and a fluent speaker of Portuguese, Afrikaans, and English. I am motivated by the opportunity to create positive impact for our clients, our team, and our community.
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Ceo, Co-FounderAethovaBraselton, Ga, Us -
Digital Customer Experience Practice LeadSynoptek May 2022 - PresentIrvine, Ca, UsPost Synoptek acquisition of Macquarium, I lead the Digital Customer Experience Practice at Synoptek. We create, modernize and transform digital customer experience. -
CeoMacquarium, A Synoptek Company Jul 2012 - PresentLeading an accomplished multi-disciplinary CX digital team that helps our clients transform and grow their business in a digital world.
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Co-ChairCx Talks: The Customer Experience Summit Jan 2017 - Jan 2021Atlanta, Georgia, UsCO-Chair for CX Talks Series: The Customer Experience Summit -
PresidentStudiocom Nov 2004 - Jul 2012Atlanta, Ga, UsAs President led an accomplished Agency team through:> WPP acquistion and alignment under VML / Y&R> Successful AOR pitches that included McCormick, Dunkin Donuts, Baskin Robbins, Activision, Mattel, Olive Garden, Kimberly Clark accounts> Build-out of media, client services, technology, analytics and brand planning teams to support influx of new clients> Growth of an effective offshore operation to become one of the leading WPP production hubs> The maturation of Agency systems, processes, SOX compliance, and revenue recognition initiatives -
Vp Sales & MarketingStudiocom Oct 2003 - Nov 2004Atlanta, Ga, Us> Led successful Business Development initiatives with clients such as 20th Century Fox, Turner, Cingular, Cox, Nestle> As Client Partner incubated new business wins to solidify and diversify client base> Established business development processes and implemented salesforce automation tools -
CooFranchise Works 2002 - 2003> Led business/market analysis, secured investor funding, engineered launch and go to market strategy> Directed strategic sales strategy for Coca-Cola Food Services group providing technology and marcom solutions to Subway, Texas Roadhouse, Bennigans and Buffalo Wings clients> Directed delivery, implementation and training operations > Acting COO with local print broker seeking to grow digital service offerings. Service offerings included ad specialty items, corporate collateral, signage, large format graphics, POP. Clients included Porsche, GA Pacific, DirectTV and Marine One.
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Vp Business DevelopmentAgency.Com 2000 - 2002New York, Ny, Us> Directed East Coast business development reporting to Agency President> Rebuilt the business development team across Boston, New York and Atlanta offices. Hired, trained, mentored, and managed 7 Sr. Business Directors, totaling 12 direct reports.> Led regional business development to secure Anthem Insurance, Sallie Mae, Worldspan, Saab, Terrabrook and Jordans Furniture accounts -
Dir Professional ServicesProgress Software 1996 - 2000Burlington, Massachusetts, Us -
Snr. Systems EngineerSoftware Ag Mar 1994 - Aug 1996Darmstadt, Hessen, DeManaged regional technical sales initiatives to regional Fortune 1000 accounts for application development, data warehousing, BI and database toolsets. -
Sr. Project ManagerSoftware Ag 1992 - 1994Darmstadt, Hessen, De> Business Analysis, Requirements gathering, Group JAD facilitation, Project Management and Development. > Projects include Customer Management, Customer Service, Work Order Management, Asset Management, Telephony billing -
ConsultantComputer Consulting Services 1989 - 1992
Carlos Pimenta Skills
Carlos Pimenta Education Details
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Durban University Of TechnologyTechnology
Frequently Asked Questions about Carlos Pimenta
What company does Carlos Pimenta work for?
Carlos Pimenta works for Aethova
What is Carlos Pimenta's role at the current company?
Carlos Pimenta's current role is CEO, Co-Founder.
What is Carlos Pimenta's email address?
Carlos Pimenta's email address is cp****@****tek.com
What is Carlos Pimenta's direct phone number?
Carlos Pimenta's direct phone number is +140455*****
What schools did Carlos Pimenta attend?
Carlos Pimenta attended Durban University Of Technology.
What skills is Carlos Pimenta known for?
Carlos Pimenta has skills like Digital Marketing, Strategy, Interactive Marketing, Digital Strategy, Marketing Strategy, Online Advertising, Analytics, Integrated Marketing, Social Media, Advertising, Management, Digital Media.
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