Responsible for all the Technical Presales process regarding all the products of Microsoft, acting as the Technical Expert/Solution Architect to assist inside and our partner's sales teams in identifying, qualifying and closing complex Microsoft solutions. Also, I need to maintain a deep technical understanding of current and future strategic Microsoft technologies including Azure, Office365, Exchange, Hyper-V, System Center, SQL and Windows Server My responsibilities include: Develop documented experience with general Microsoft technologies. Identify and assist in developing Microsoft solution opportunities. Pursue and successfully maintain critical Microsoft certifications. Act as a customer-facing technical consultant in strategic selling situations supporting Account Managers and Sales Leadership. Develop internal training materials on Microsoft solutions, in conjunction with other members of the team. Conduct and/or assist with internal training for sales, engineering and service delivery associates. Develop, maintain and contribute expert technical content regarding Microsoft technologies for presentations, proposals, Statements of Work (SOW) and responses to Requests for Proposal (RFP). Develop and maintain competitive and comparative matrices of Microsoft solutions against competitive technologies, methodologies, and approaches.

Level 2 support to the Biometric Identification System (BIS) of several clients in Argentina and Uruguay regarding hardware (servers, workstations, SAN, network devices, and PDAs), Software (OS: Windows Server 2003 - Windows Server 2008, Windows XP Professional, Windows 7, CentOS 6, Oracle Linux, and AIX). Manage and support databases (Oracle 10g, Oracle 11g, and Versant) and networking (switch and firewall administration, VLAN Configuration, and routing tables). Management of the Active Directory Forest (Users, groups, and workstations administration. AD DS role configuration, GPO settings and deployment), DHCP server design, deployment and administration. DNS server deployment and administration (Forward and reverse lookup zones, nslookup tool, regular and conditional forwarder). Keep the inventory of spare parts and current infrastructure up to date. Design and publication of procedure manuals for customers and other Engineers. Elaboration of performance and management reports. Provide training to new members of the team in the BIS system.

Service Delivery and IT Coordinator for a team with 12 Tech Support Field Engineers assigned to Banesco Universal Bank branches in the west side of the Metropolitan Zone in Caracas, Venezuela. Incident and Problem Management according to ITIL v3 standard. Project Management based on the PMBoK. Design and implementation of the Disaster Recovery Protocol and Business Continuity. Responsible for the training and development of the personnel of the department including the design of their career plan. Documentation of the procedures and policies regarding Information Security. Keep the inventory of spare parts and current infrastructure up to date. Management of suppliers and vendors of Hardware and Software related to our activity. Planning meetings on a weekly basis with the client to propose changes on the platform intended to ensure an optimal performance on the platform.

Service Desk Coordinator. Definition and negotiation of Service Level Agreement. Monitoring of the activity and performance of the servers on the platform running on Windows Server 2003, 2008 and 2012 (DNS configuration, DHCP configuration and AD DS configuration and support, also GPO design and deployment). Configuration and administration of the WSUS console to provide MS updates to all workstations according to the planning. Virtualization of servers using Oracle Virtual Box and MS Hyper-V. Documentation of the procedures and policies regarding Information Security. Keep the inventory of spare parts and current infrastructure up to date. Management of suppliers and vendors of Hardware and Software related to our activity. Planning meetings on a weekly basis with the client to propose changes on the platform intended to ensure an optimal performance on the platform. Project Management under the supervision of the International Planned Parenthood Federation—Western Hemisphere Region (IPPF-WHR)

Service Desk Coordinator. Definition and negotiation of Service Level Agreement. Management of the workload of the group of Helpdesk engineers. Perform preventive and proactive maintenance on the equipment. Perform audits on the platform to ensure that the technical resources are being utilized according to current policy. Administration of the client's infrastructure regarding workstations and peripherals (Installation, configuration and support on Windows XP Professional including imaging, backups, scripting, local policies, TCP/IP configuration VPN configuration and troubleshooting of the workstation). Keep the inventory of spare parts and current infrastructure up to date. Management of suppliers and vendors of Hardware and Software related to our activity. Planning meetings on a weekly basis with the client to propose changes on the platform intended to ensure an optimal performance on the platform. Specialized IT support for the Sales Force for the DTS, OT & WHL channels. Support for the apps IBES, PEGASO & IPEGASO. Expert configuration and documentation for Hand Held devices (Intermec 700 & CN3 series.)