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Carlos Ramirez previously worked as Retention Specialist at Vxi Global Solutions, Llc and Inbound Customer Service Representative at Telus International Central America. Carlos Ramirez holds Pathway Connect from Byu-Pathway Worldwide.
I am a persona who has experience in customer services working with spanish and english speakers.I have passion for helping people and because in this way I can growth by getting new experience and skills..I have more than five year of experience working in this area, I know how to handle many kind of customers and also I am able to learn new methods to solve customer issues and learn of each line of business.
A career timeline built from the work history available for this profile.
Guatemala, Guatemala, Guatemala
-Developing aggressive retention strategies. -Negotiating with customers to renew contracts and retain business. -Building positive relationships with customers. -Strong conflict resolution skills. -Ability to remain calm and professional in stressful situations. -Advanced communication and interpersonal skills. -Empathy and patience. -Great Customer Service.
Guatemala, Guatemala, Guatemala
the main task in this job was to provide customer service, give billing information and also solve billing issues and negociate with customers, also I was working in retention department where the main job was negociate with customer to keep them in the company also negociate to avoid legal escalations and also provide better understanding of the companys policies, also I was in tech support department where we were looking solutions for customer with internet, voice and texts issues also with device issues with local issues and also with issues with roaming, also I was in coorporate solutions where we were the poing of solutions for big companies that were using our services and also becuase of this I was a subject matter expert and I was part of staff to work as a support for the production pears, also taking escalations over the phone, also helping during trainning process for new people in the company and helping them to reach the goals, I learn to work by achieving goals and measuring them with Metrics and KPIs.
Guatemala, Guatemala, Guatemala
-Preparing accounts and tax returns. -Compiling and presenting financial and budget reports. -Ensure that financial statements and records comply with laws and regulations. -Keeping account books and systems up to date.
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Carlos Ramirez is based in San José Pinula, Guatemala.
Carlos Ramirez has worked for Vxi Global Solutions, Llc, Telus International Central America, and Turcios, Garcia & Asociados.
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Carlos Ramirez holds Pathway Connect from Byu-Pathway Worldwide.
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