Carlos Chacón Email and Phone Number
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I'm a Senior Product Manager with over 12 years of experience in the private and public sector, with a strong focus on product operations and FinTech. I excel at building processes that guide teams through uncertainty and deliver impactful results. From my start in QA to leading cross-functional teams, I’ve developed a knack for driving user-centric solutions, even in complex environments. I bring a small-team mentality to every role, fostering collaboration and adaptability.Here are a few of my key accomplishments:* Led the development and launch of 30+ products across FinTech, EdTech, agency, media, and government sectors.* Directed a complete UX/UI refresh of a banking app, implementing a design system that future-proofed new feature additions and enhanced the user experience.* Collaborated with third-party APIs to enable a payroll switch feature, resulting in a 200% increase in funded accounts.* Increased user engagement by 30% through data-driven improvements at Credit Sesame.* Delivered over 25 product releases at Crowdlinker, enhancing product-market fit and driving engagement across various industries.* Improved team efficiency by 40% and reduced project lead times using agile methodologies at Manifest Climate.* Collaborated with cross-functional stakeholders to develop an audio list feature for the Elections Ontario Mobile App, enhancing accessibility for visually impaired voters and potentially serving over 10 million voters across Ontario. * Developed deep expertise in public sector bureaucracy while maintaining the agility needed for impactful product delivery.I’m passionate about leading teams that value collaboration, innovation, and strong processes. I’m excited to leverage my SaaS expertise and growth-driven approach to scale startups and drive user engagement.
Elections Ontario
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Technical Product ManagerElections Ontario Dec 2024 - PresentToronto, Ontario, Ca
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Product OwnerElections Ontario Jul 2024 - Dec 2024Toronto, Ontario, Ca
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Senior Product ConsultantChacón Consulting Nov 2023 - PresentI bridge the gap between innovation and operational excellence for startups, particularly in EdTech and FinTech sectors. My consultancy leverages deep industry insights and a robust background in product management to streamline operations, enhance efficiency, and promote sustainable growth.With a proven track record, my expertise encompasses extensive experience in product management, emphasizing organizational efficiency, process improvement, and robust change management. Leveraging a history of significant roles, notably at early-stage startups, scale-ups, and established enterprise SaaS companies. I bring a strategic and hands-on approach to solving product operations challenges. I am dedicated to helping product leaders and teams excel, ensuring they have the tools and insights to drive innovation and growth. -
Senior Product ManagerManifest Climate Aug 2022 - Oct 2023Toronto, Ontario, Ca* Spearheaded the adoption of Scrumban methodology, enhancing stakeholder engagement and team efficiency. Achieved a notable reduction in project lead times and fostered a 30% improvement in team collaboration.* Strategically utilized customer feedback to refine product requirements, directly contributing to a 15% uplift in customer satisfaction scores.* Implemented Mixpanel analytics for insightful user journey mapping, leading to a significant 40% increase in user engagement metrics.* Successfully streamlined user onboarding processes, resulting in a 25% decrease in support tickets through the introduction of an innovative guided tour software tool. -
Technical Product ManagerCredit Sesame Aug 2020 - Aug 2022Mountain View, California, Us* Drove user engagement and improved user experience as Scrum Master and Pod Lead, resulting in a substantial 20% rise in user retention.* Led the revamp of the banking UI and onboarding experience, achieving a 30% increase in user satisfaction.* Formulated and executed a strategy for efficient account funding, positively impacting over 200,000 customers.* Introduced a new direct deposit link method, which led to a remarkable 200% growth in funded accounts. -
Director Of ProductLisn Ltd. Apr 2020 - Apr 2022 -
Product ManagerCrowdlinker Jul 2018 - Aug 2020Toronto, Ontario, CaAs a versatile Product Manager at Crowdlinker, I successfully handled multiple responsibilities. Alongside managing the entire product lifecycle, I also served as a Project Manager, Account Manager, Scrum Master, and QA Manager.Crowdlinker, a leading product studio and development agency, entrusted me with delivering diverse digital projects, including marketing sites, web apps, mobile apps, and end-to-end development.In my role, I excelled at nurturing client relationships and ensuring project success. I meticulously mapped user journeys, prioritized tasks, and managed budgets within an agile scrum environment. Additionally, I led the QA department, overseeing hiring, onboarding, and mentoring co-op students for optimal productivity.My adaptability enabled me to seamlessly integrate varying methodologies, such as 1-2 week sprints and agile frameworks like Scrum and Kanban. I effortlessly navigated dynamic startup environments, leveraging new software and tools to drive project efficiency.Through my comprehensive skill set and results-driven approach, I consistently exceeded client expectations, delivering exceptional outcomes in fast-paced settings. -
Product ManagerDubdub.Com Sep 2016 - May 2018I worked in a cross-functional environment that focused on working closely with engineering, marketing, customer service, and sales to ensure product development was meeting the needs of our users. I confirmed the acceptance criteria of all user stories ensuring designs were being properly executed by the development team and tested by the QA team. I also worked with our design team to ensure feature development was not degrading the UX/UI. Additionally, I gathered requirements from various stakeholders, storied them out, and prioritized the backlog. I also facilitated and organized customer interviews for product feedback. I assured all development tasks met quality criteria through test planning, test execution, and issue tracking. Ensured that sprint work is completed in a timely manner, by following a strict sprint schedule. Mentored junior quality engineers in software development and finding the right balance between manual and automated testing, career development, product delivery, and execution.
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Product ManagerDubtokens Oct 2017 - Mar 2018I lead the product team that is working on the Interactive Video and Experience Protocol (ivep.io), a blockchain-based protocol on top of Ethereum that will transform the user engagement and monetization of streaming video. - Was responsible for taking a new product from zero to one (0 to 1) and into a scalable SaaS product. - Working with 4 other departments we were able to redesign and refactor the entire UX/UI of the Interactive Content Editor (ICE) - Managed the backlog of bugs and features that followed an agile XP methodology. - Created the testing framework for two different multi-platform product lines, that included 50% automation coverage.
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Quality Assurance LeadTop Hat Monocle Feb 2013 - Jun 2016Toronto, Ontario, CaIn my role as QA Lead for Top Hat's mobile team, I was instrumental in bridging the gap between technical quality assurance and product management. My contributions were pivotal in refining the educational platform's features for iOS, Android, and Web, demonstrating a keen focus on agile methodologies and user-centric designs.Achievements:• Innovated testing strategies that ensured seamless cross-platform performance, blending automated and manual approaches.• Gained expertise in API functionality, proactively addressing and mitigating mobile application issues.• Engaged in cross-functional planning, aligning closely with product and development teams to cultivate a deep understanding of product management complexities.• Led transparent communications with stakeholders, ensuring project objectives were met with exceptional standards of quality.• Spearheaded the creation of new testing protocols for feature development, fostering an environment of continuous improvement and learning.This experience was critical in my evolution toward product management, where I leveraged my QA insights to excel in developing high-quality, user-focused software solutions. -
Account CoordinatorTop Hat Monocle Oct 2012 - Feb 2013Toronto, Ontario, Ca• Proactively connected with professors nationwide to introduce Top Hat’s innovative educational platform, leveraging deep product knowledge and strategic sales tactics to enhance teaching experiences.• Mastered the intricacies of Top Hat’s solutions to effectively communicate value propositions, scheduling and leading product demonstrations that catered to the specific needs and challenges of educators.• Reliably surpassed daily and weekly targets through meticulous planning and execution of sales strategies, significantly contributing to the department’s objectives and overall company growth.• Played a key role in expanding Top Hat’s market presence, utilizing persuasive communication and relationship-building skills to boost brand awareness among academic professionals.• Utilized comprehensive product knowledge and customer feedback to inform and advocate for product improvements, paving the way for a seamless transition into a Quality Assurance Analyst role focused on enhancing product reliability and user satisfaction.
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Consumer Inside SalesRogers Communications Jul 2010 - May 2011* Consumer inside sales representatives are responsible for a number of duties that require agents to go above and beyond their duties in the sales department. Agents receive inbound calls from existing and new customers and are responsible for listening to customers, analyzing their needs and offer customized solutions. * As a customer service sales representative my duties included but were not limited to: promoting sales to existing clients, identifying and soliciting potential clients, solving customers' issues from beginning to end, while providing world-class customer service during every customer interaction. * My responsibilities also required that I created needs by educating customers on products and services, as well as maximizing the sales potential.
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Vice President Internal AffairsCarleton University Students' Association, Inc. May 2008 - Aug 2010Ottawa, Ontario, Ca* As an elected executive, I represented and was accountable to 22,000 undergraduate students. I was the Vice President responsible for the internal affairs of the organization and was a signing authority of a budget over two million dollars. * My administrative duties also included but were not limited to: supervising Council Chair and Clerk, informing councilors and students of council meetings, maintaining council records and files and preparing the monthly agendas; ensured that changes to the by-laws, constitution, and policies were updated and recorded. * I also coordinated the University Centre's Galleria bookings for all Clubs, Societies, Faculty, Departments, and Administration. I trained student staff on the regulations concerning the Carleton Administration's terms of use for space on campus. * In my term I introduced a streamline process to the clubs and societies certification procedure, by the creation of an online application form.
Carlos Chacón Skills
Carlos Chacón Education Details
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Carleton UniversityPolitical Science With International Development And International Relations 2007 -
BrainstationEngineering/Industrial Management
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BrainstationSpecific Applications
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Ryerson UniversityNon-Profit/Public/Organizational Management
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Carleton UniversityFilm Studies And Political Science 2003-2007
Frequently Asked Questions about Carlos Chacón
What company does Carlos Chacón work for?
Carlos Chacón works for Elections Ontario
What is Carlos Chacón's role at the current company?
Carlos Chacón's current role is Senior Product Manager | FinTech | Agile Strategist | UX Design Thinking | Driving Scalable Product Operations & Technical Process Optimization.
What is Carlos Chacón's email address?
Carlos Chacón's email address is ka****@****ail.com
What is Carlos Chacón's direct phone number?
Carlos Chacón's direct phone number is +164739*****
What schools did Carlos Chacón attend?
Carlos Chacón attended Carleton University, Brainstation, Brainstation, Ryerson University, Carleton University.
What are some of Carlos Chacón's interests?
Carlos Chacón has interest in Event Planning, Education, Help Desk, Test Planning, Event Management, Organizational Development, New Technologies, Trouble Shooting, Strategic Planning, Organizational Management.
What skills is Carlos Chacón known for?
Carlos Chacón has skills like Virtualization, Data Center, Servers, Storage, Linux, Wndows, Iis, Vmware Esx, San, Itil, Disaster Recovery, Vmware.
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