Carlos Chacón Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Ca

Toronto, Ontario, Ca

I bridge the gap between innovation and operational excellence for startups, particularly in EdTech and FinTech sectors. My consultancy leverages deep industry insights and a robust background in product management to streamline operations, enhance efficiency, and promote sustainable growth.With a proven track record, my expertise encompasses extensive experience in product management, emphasizing organizational efficiency, process improvement, and robust change management. Leveraging a history of significant roles, notably at early-stage startups, scale-ups, and established enterprise SaaS companies. I bring a strategic and hands-on approach to solving product operations challenges. I am dedicated to helping product leaders and teams excel, ensuring they have the tools and insights to drive innovation and growth.

Toronto, Ontario, Ca

* Spearheaded the adoption of Scrumban methodology, enhancing stakeholder engagement and team efficiency. Achieved a notable reduction in project lead times and fostered a 30% improvement in team collaboration.* Strategically utilized customer feedback to refine product requirements, directly contributing to a 15% uplift in customer satisfaction scores.* Implemented Mixpanel analytics for insightful user journey mapping, leading to a significant 40% increase in user engagement metrics.* Successfully streamlined user onboarding processes, resulting in a 25% decrease in support tickets through the introduction of an innovative guided tour software tool.

Mountain View, California, Us

* Drove user engagement and improved user experience as Scrum Master and Pod Lead, resulting in a substantial 20% rise in user retention.* Led the revamp of the banking UI and onboarding experience, achieving a 30% increase in user satisfaction.* Formulated and executed a strategy for efficient account funding, positively impacting over 200,000 customers.* Introduced a new direct deposit link method, which led to a remarkable 200% growth in funded accounts.

Toronto, Ontario, Ca

As a versatile Product Manager at Crowdlinker, I successfully handled multiple responsibilities. Alongside managing the entire product lifecycle, I also served as a Project Manager, Account Manager, Scrum Master, and QA Manager.Crowdlinker, a leading product studio and development agency, entrusted me with delivering diverse digital projects, including marketing sites, web apps, mobile apps, and end-to-end development.In my role, I excelled at nurturing client relationships and ensuring project success. I meticulously mapped user journeys, prioritized tasks, and managed budgets within an agile scrum environment. Additionally, I led the QA department, overseeing hiring, onboarding, and mentoring co-op students for optimal productivity.My adaptability enabled me to seamlessly integrate varying methodologies, such as 1-2 week sprints and agile frameworks like Scrum and Kanban. I effortlessly navigated dynamic startup environments, leveraging new software and tools to drive project efficiency.Through my comprehensive skill set and results-driven approach, I consistently exceeded client expectations, delivering exceptional outcomes in fast-paced settings.

I worked in a cross-functional environment that focused on working closely with engineering, marketing, customer service, and sales to ensure product development was meeting the needs of our users. I confirmed the acceptance criteria of all user stories ensuring designs were being properly executed by the development team and tested by the QA team. I also worked with our design team to ensure feature development was not degrading the UX/UI. Additionally, I gathered requirements from various stakeholders, storied them out, and prioritized the backlog. I also facilitated and organized customer interviews for product feedback. I assured all development tasks met quality criteria through test planning, test execution, and issue tracking. Ensured that sprint work is completed in a timely manner, by following a strict sprint schedule. Mentored junior quality engineers in software development and finding the right balance between manual and automated testing, career development, product delivery, and execution.

I lead the product team that is working on the Interactive Video and Experience Protocol (ivep.io), a blockchain-based protocol on top of Ethereum that will transform the user engagement and monetization of streaming video. - Was responsible for taking a new product from zero to one (0 to 1) and into a scalable SaaS product. - Working with 4 other departments we were able to redesign and refactor the entire UX/UI of the Interactive Content Editor (ICE) - Managed the backlog of bugs and features that followed an agile XP methodology. - Created the testing framework for two different multi-platform product lines, that included 50% automation coverage.

Toronto, Ontario, Ca

In my role as QA Lead for Top Hat's mobile team, I was instrumental in bridging the gap between technical quality assurance and product management. My contributions were pivotal in refining the educational platform's features for iOS, Android, and Web, demonstrating a keen focus on agile methodologies and user-centric designs.Achievements:• Innovated testing strategies that ensured seamless cross-platform performance, blending automated and manual approaches.• Gained expertise in API functionality, proactively addressing and mitigating mobile application issues.• Engaged in cross-functional planning, aligning closely with product and development teams to cultivate a deep understanding of product management complexities.• Led transparent communications with stakeholders, ensuring project objectives were met with exceptional standards of quality.• Spearheaded the creation of new testing protocols for feature development, fostering an environment of continuous improvement and learning.This experience was critical in my evolution toward product management, where I leveraged my QA insights to excel in developing high-quality, user-focused software solutions.

Toronto, Ontario, Ca

• Proactively connected with professors nationwide to introduce Top Hat’s innovative educational platform, leveraging deep product knowledge and strategic sales tactics to enhance teaching experiences.• Mastered the intricacies of Top Hat’s solutions to effectively communicate value propositions, scheduling and leading product demonstrations that catered to the specific needs and challenges of educators.• Reliably surpassed daily and weekly targets through meticulous planning and execution of sales strategies, significantly contributing to the department’s objectives and overall company growth.• Played a key role in expanding Top Hat’s market presence, utilizing persuasive communication and relationship-building skills to boost brand awareness among academic professionals.• Utilized comprehensive product knowledge and customer feedback to inform and advocate for product improvements, paving the way for a seamless transition into a Quality Assurance Analyst role focused on enhancing product reliability and user satisfaction.

* Consumer inside sales representatives are responsible for a number of duties that require agents to go above and beyond their duties in the sales department. Agents receive inbound calls from existing and new customers and are responsible for listening to customers, analyzing their needs and offer customized solutions. * As a customer service sales representative my duties included but were not limited to: promoting sales to existing clients, identifying and soliciting potential clients, solving customers' issues from beginning to end, while providing world-class customer service during every customer interaction. * My responsibilities also required that I created needs by educating customers on products and services, as well as maximizing the sales potential.

Ottawa, Ontario, Ca

* As an elected executive, I represented and was accountable to 22,000 undergraduate students. I was the Vice President responsible for the internal affairs of the organization and was a signing authority of a budget over two million dollars. * My administrative duties also included but were not limited to: supervising Council Chair and Clerk, informing councilors and students of council meetings, maintaining council records and files and preparing the monthly agendas; ensured that changes to the by-laws, constitution, and policies were updated and recorded. * I also coordinated the University Centre's Galleria bookings for all Clubs, Societies, Faculty, Departments, and Administration. I trained student staff on the regulations concerning the Carleton Administration's terms of use for space on campus. * In my term I introduced a streamline process to the clubs and societies certification procedure, by the creation of an online application form.

B.A. Honours, Political Science With International Development And International Relations 2007

Product Management, Engineering/Industrial Management

Ios Development, Computer Programming, Specific Applications

Graduate Certificate, Non-Profit/Public/Organizational Management

B.A, Film Studies And Political Science 2003-2007