AeroLeads people directory · profile
Carlos Ferrer Email & Phone Number
Customer Care Specialist
at
Remote
1 work email found
@remote.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Care Specialist
Location
Mexico City, Mexico, Mexico
Company size
Who is Carlos Ferrer? Overview
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Quick answer
Carlos Ferrer is listed as Customer Care Specialist at Remote, a company with 10284 employees, based in Mexico City, Mexico, Mexico. AeroLeads shows a work email signal at remote.com and a matched LinkedIn profile for Carlos Ferrer.
Carlos Ferrer previously worked as Client Services at Remote and Customer Support Team Lead at Hootsuite. Carlos Ferrer holds Tecnicatura, Ingeniería De Sistemas from Universidad Tecnológica Latinoamericana.
Company email context
Email format at Remote
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{first}.{last}@remote.com
89% confidence
AeroLeads found 1 current-domain work email signal for Carlos Ferrer. Compare company email patterns before reaching out.
Profile bio
About Carlos Ferrer
10 years of experience in customer support for software platforms and user education and 5 years in team leadership, project management and technical writing. Native proficiency of Spanish and business-level English.I believe in making technology that feels useful, joyful and treats users with respect.
Listed skills include Leadership, Customer Experience, Information Technology, Social Media, and 30 others.
Current workplace
Carlos Ferrer's current company
Company context helps verify the profile and gives searchers a useful next step.
Remote
5 roles
Carlos Ferrer work experience
A career timeline built from the work history available for this profile.
Client Services
Current- Resolution of inquiries from clients, prospects and internal teams
- Zendesk specialist and ticket triaging management
- Creation of detailed bug reports from customer inquiries for engineering teams
- Collaborated with developers and product managers to write customer-facing and internal knowledge base content.
- Analyzed customer feedback to create knowledge base content focused on empowering to use the platform effectively and reduce ticket creation through pro-active publishing of self-serve material.
Jul 2021 - Present
Customer Support Team Lead
- Recruitment and daily supervisor of online technical and billing customer support agents, I managed up to 25 simultaneous direct reports
- One-on-one coaching and feedback sessions to support agents
- QA Evaluator
- Technical writer, communications specialist and training material content creator
- Zendesk administrator and manager, report creating and internal teams configuration supportcustomer support team.
- Escalation for point for enterprise and strategical accounts, including Fortune 100 companies andgovernment agentsThis position also included duties project management and IT support and procurement. For most of the.
Apr 2017 - Apr 2021
Technical Writer And Translator
- Live translator in English and Spanish between IBM and 5 different non-profit organizations in Mexico for pro-bono technical consultancies.
- Writer for transcriptions, bilingual documentation for technical and general audiences.
- Creation of proposed technical workflows, including documentation, flowcharts, mockups and livepresentations.
Feb 2017 - Apr 2017
Marketing Assistant
- E-Commerce duties for two 4-diamond hotel properties
- Creation of web content and copywriting in English and Spanish
- D2C and travel + hospitality search engines rates and offer management
- Resolution of issues raised through online customer surveys and online reviewsThis is an assistance position, but I took interim responsibility of the department for the majority this experience after my leader left.
Feb 2016 - Dec 2016
Team & coworkers
Colleagues at Remote
Other employees you can reach at remote.com. View company contacts for 10284 employees →
FB
Fabrício Boff Bonassa
Colleague at RemoteSão Paulo, São Paulo, Brazil, Brazil
View →
DP
Diana Pinheiro
Colleague at RemoteComo, Lombardy, Italy, Italy
View →
MB
Miranda Brady
Colleague at RemoteJuneau, Alaska, United States, United States
View →
DB
Djillali Bourahla
Colleague at RemoteOran, Oran, Algeria, Algeria
View →
DR
Dan Rocha
Colleague at RemoteNew York, New York, United States, United States
View →
AB
Alban Bogdani
Colleague at RemoteFreha, Tizi Ouzou, Algeria, Algeria
View →
OW
Oliver Weiss
Colleague at RemoteRome, Latium, Italy, Italy
View →
VK
Violet Kwamboka
Colleague at RemoteNairobi, Nairobi County, Kenya, Kenya
View →
HR
Hari Ram Sahu
Colleague at RemoteBhopal, Madhya Pradesh, India, India
View →
DS
Danilo Silva
Colleague at RemoteMilan, Lombardy, Italy, Italy
View →
Fabrício Boff Bonassa
Colleague at RemoteSão Paulo, São Paulo, Brazil, Brazil
View →
DP
Diana Pinheiro
Colleague at RemoteComo, Lombardy, Italy, Italy
View →
MB
Miranda Brady
Colleague at RemoteJuneau, Alaska, United States, United States
View →
DB
Djillali Bourahla
Colleague at RemoteOran, Oran, Algeria, Algeria
View →
DR
Dan Rocha
Colleague at RemoteNew York, New York, United States, United States
View →
AB
Alban Bogdani
Colleague at RemoteFreha, Tizi Ouzou, Algeria, Algeria
View →
OW
Oliver Weiss
Colleague at RemoteRome, Latium, Italy, Italy
View →
VK
Violet Kwamboka
Colleague at RemoteNairobi, Nairobi County, Kenya, Kenya
View →
HR
Hari Ram Sahu
Colleague at RemoteBhopal, Madhya Pradesh, India, India
View →
DS
Danilo Silva
Colleague at RemoteMilan, Lombardy, Italy, Italy
View →
1 education record
Carlos Ferrer education
-
Universidad Tecnológica Latinoamericana
FAQ
Frequently asked questions about Carlos Ferrer
Quick answers generated from the profile data available on this page.
What company does Carlos Ferrer work for?
Carlos Ferrer works for Remote.
What is Carlos Ferrer's role at Remote?
Carlos Ferrer is listed as Customer Care Specialist at Remote.
What is Carlos Ferrer's email address?
AeroLeads has found 1 work email signal at @remote.com for Carlos Ferrer at Remote.
Where is Carlos Ferrer based?
Carlos Ferrer is based in Mexico City, Mexico, Mexico while working with Remote.
What companies has Carlos Ferrer worked for?
Carlos Ferrer has worked for Remote, Hootsuite, Ibm, and Barceló Hotels & Resorts.
Who are Carlos Ferrer's colleagues at Remote?
Carlos Ferrer's colleagues at Remote include Fabrício Boff Bonassa, Diana Pinheiro, Miranda Brady, Djillali Bourahla, and Dan Rocha.
How can I contact Carlos Ferrer?
You can use AeroLeads to view verified contact signals for Carlos Ferrer at Remote, including work email, phone, and LinkedIn data when available.
What schools did Carlos Ferrer attend?
Carlos Ferrer holds Tecnicatura, Ingeniería De Sistemas from Universidad Tecnológica Latinoamericana.
What skills is Carlos Ferrer known for?
Carlos Ferrer is listed with skills including Leadership, Customer Experience, Information Technology, Social Media, Qa, Customer Retention, Software As A Service, and Data Analysis.
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