Carlos R. Harper, Mba Email & Phone Number

Greater Chicago Area

• Facilitates prospective students through an application process for bachelors, masters, doctoral and certificate programs.
• Effectively follows departmental lead management guidelines for all leads, while utilizing database tools to efficiently track each interaction and the progress of all assigned leads.
• Achieves daily efficiency metrics pertaining to Speed to Lead, Call Volume, Talk Time, 1st Time Contacts, and New Applications as established by the Director of Recruitment Services and the Associate Director of.
• Achieves Academic Partner enrollment objectives each term, while previous term’s conversion metrics to forecast future enrollment metrics.

Downers Grove, IL.

• Guide prospective students through the recruitment process, soliciting pertinent information to ensure they have the potential and financial resources to succeed in a graduate/post-graduate degree program.
• Exceeds all expectations during recruitment cycle and meets goals set out by management.
• Increased “Speed-to-Contact” rate (time between initial inquiry and first contact) to 95%, exceeding the 85% benchmark set.
• Plan and execute special projects, such as developing a new student orientation program.

Elmhurst, IL

Provided support for all technicians on day of install or service calls with exceeding an availability metric of 85%.Utilized provisioning applications such as CSG, BACC, BTS, Order Path, Scout, and CTNA.Supported Comcast Digital Voice, High Speed Internet, advanced video products and also create/modify work orders in the billing system.

Masters Of Business Administration, Human Resources Management And Services

Bachelor Of Arts - Ba, Sociology