Run your MedSpa with Moxie. Launch, grow, and manage your MedSpa with the best in the business.We're a vertical SaaS company focused on helping nurses open up their own regulated aesthetics practices. 90%+ of our customers are female first-time business owners and we give them the tools to compete against the biggest chains.

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Along with my day to day responsibilities solving customer issues I collaborated with colleagues to produce “Carlos’ Corner” learning sessions on complex topics and product feature knowledge. Fostered a mentorship with more junior support engineers and worked with our knowledge lifecycle Engineering pod where I served as the voice of the customer. Developed and published content to our help center for newly released features and updated existing articles tailored to our users. De-escalated… Show more Along with my day to day responsibilities solving customer issues I collaborated with colleagues to produce “Carlos’ Corner” learning sessions on complex topics and product feature knowledge. Fostered a mentorship with more junior support engineers and worked with our knowledge lifecycle Engineering pod where I served as the voice of the customer. Developed and published content to our help center for newly released features and updated existing articles tailored to our users. De-escalated situations that enabled me to resolve customer issues / bugs all the while building trust and a rapport with users. Show less

Along with regular support responsibilities I helped on-board 4 Support Engineers. Served and a mentor and point of escalation for more junior team members. Liaison with x-department team leads to stay up to date on product updates and led weekly team meetings when our manager moved departments. Collaborated with Engineering and Product teams to escalate and resolve bugs accordingly. Averaged a 98% CSAT rating.

As a Process Control Assistant I provide on-site technical support to a workforce of over 250. This includes Installing new hardware and software across our entire facility and verifying functionality. I address IT requests received on our ticketing system or in person in conjunction with other members of our IT support staff. Use my extensive customer service experience to provide exceptional support in an inter-departmental capacity from workers on the operation floor to upper management… Show more As a Process Control Assistant I provide on-site technical support to a workforce of over 250. This includes Installing new hardware and software across our entire facility and verifying functionality. I address IT requests received on our ticketing system or in person in conjunction with other members of our IT support staff. Use my extensive customer service experience to provide exceptional support in an inter-departmental capacity from workers on the operation floor to upper management. Using my troubleshooting knowledge I asses issues as they arise and once resolved I proceed to educate end users in a non-technical way. Use Active Directory to reset users password and configure new users. Map network drives, printers, and shares. I have also used the command line (CMD) to identify and resolve issues with network connectivity. On occasion I preform site data back-ups and migrations/re-imaging of information technology systems while ensuring no data is lost. Monitor process control systems, namely our FMPCS system, to ensure continuous operation of mail processing mechanizations. Lastly I participate in ongoing education of nationally deployed systems and serve as an instructor to end users on said systems. Show less

As a mail Handler I quickly developed knowledge of mail processing operations. In turn I would volunteer during the holiday seasons and serve as an OJI (on the job instructor) for the influx of holiday casuals. I helped develop the necessary skills and knowledge for up to groups of 8 casuals at a time. This had a profound effect on retention, safety, and engagement which in turn would help to eliminate waste and increase productivity. I would also step up and resolve any issues with our LCUS-2… Show more As a mail Handler I quickly developed knowledge of mail processing operations. In turn I would volunteer during the holiday seasons and serve as an OJI (on the job instructor) for the influx of holiday casuals. I helped develop the necessary skills and knowledge for up to groups of 8 casuals at a time. This had a profound effect on retention, safety, and engagement which in turn would help to eliminate waste and increase productivity. I would also step up and resolve any issues with our LCUS-2 machine which is notorious for having jams, I would then pass the knowledge on to my fellow co-workers which led to decreased machine downtime and at times a 50% more throughput per hour Show less