Carlos Rock Email & Phone Number

Toronto, Ontario, Canadá

Toronto, Ontario, Canadá

Toronto, Ontario, Canadá

Toronto, Ontario, Canadá

Toronto, Ontario, Canadá

Toronto Y Alrededores

Ciudad De México Y Alrededores, México

• Responsible of the supervision of all aftersales process for a group of assigned Mazda dealerships to ensure an efficient aftersales operation through compliance of brand’s standards and expectations. Main.
• Evaluated dealerships’ operations each fiscal year on site to ensure outstanding customer service according to Mazda brand’s objective, as well as the accomplishment of policies and procedures
• Successfully tracked and ensured the fulfillment of action plans… Show more Responsible of the supervision of all aftersales process for a group of assigned Mazda dealerships to ensure an efficient aftersales operation.
• Successfully tracked and ensured the fulfillment of action plans that were created to improve performance and customer satisfaction index, contributing to achieve 1st place for the brand on customer satisfaction index.
• Assisted, advised and coached more than 40 different Mazda dealerships’ customer service teams on aftersales administrative issues/requirements and on the implementation of new procedures or strategies to improve.
• Thoroughly analyzed and approved dealership’s warranty claims for at least 9 dealerships assigned each fiscal year Show less

Distrito Federal

• Responsible of the supervision of all sales process for a group of assigned Mazda dealerships to ensure an efficient sales operation through compliance of brand’s standards and expectations.Main responsibilities:
• Persistently ensured 100% achievement of monthly sales objectives of each dealership assigned based on market share opportunities and product availability
• Efficiently analyzed Retail Sales Plans on a monthly basis in order to keep inventories on adequate… Show more Responsible of the supervision of all sales process for a group of assigned Mazda dealerships to ensure an.
• Efficiently analyzed Retail Sales Plans on a monthly basis in order to keep inventories on adequate levels
• Consistently contributed to sustain overall customer satisfaction index above objective Show less

Distrito Federal

• Responsible for analyzing and integrating field and corporate data for the generation of sales strategies, as well as management of Corporate Cars inventory.Main responsibilities:
• Remarkably analyzed and calculated National and market sales objectives as well as 120+ dealerships’ vehicle production allocation based on regional market share
• Precisely analyzed statistics for an adequate national New MY vehicle launch with a careful management of inventories balance… Show more Responsible for analyzing and integrating field and corporate data for the.
• Precisely analyzed statistics for an adequate national New MY vehicle launch with a careful management of inventories balance out
• Actively designed and developed a Balance Score Card compiling strategical KPI’s from sales and aftersales for directives and managers Show less

• Responsible of support in spare parts behavior analysis for new marketing promotional programs.Main responsibilities:
• Promotions and incentives analysis
• Daily spare parts sales performance follow up [national and per dealer
• Analysis and calculation of national FIAT spare parts prices during FCA integration start-up

Graduate Certificate, Project Management, Graduated With Honours

Diploma, Senior Management Of Automotive Industry, Program Given By Mazda Mexico Through Itesm

Bachelor'S Degree, Mechatronics, Robotics, And Automation Engineering