At Goodtime, I led the CSM, Implementation, and Support teams responsible for ensuring customers are able to achieve their desired outcomes through Goodtime's SaaS platform. Goodtime helps companies automate and more efficiently schedule at scale. Some of the key results my teams are responsible for include NRR, GRR, Product adoption, First time to value, and key support response metrics.To achieve our goals, I lead a team of experienced customer success professionals who are committed to delivering exceptional customer experiences. We work closely with clients to provide personalized onboarding and training, proactive support, and strategic guidance on how to best leverage our product to meet their business objectives.My role also involves working closely with our product development team to ensure that our product roadmap is aligned with our customers' needs and expectations. By staying up-to-date with industry trends and customer feedback, we are able to develop new features and capabilities that drive customer satisfaction and retention.Overall, my role as VP of Customer Success is to ensure that our customers are achieving success with our product, and that they view us as a trusted partner in their business growth.

At Nowsta I'm responsible for leading our world-class Customer Success Management and Account Management teams that are responsible for driving the success of our customers across the world. Nowsta is the easiest way for businesses to find, manage, and pay hourly and gig staff. From automated scheduling and time tracking to payroll integrations and instant payments to staff, Nowsta partners with organizations to automate, scale, and simplify labor management.

Member of the executive team, reported directly to the CEO and represented the Global Customer Success organization including Customer Success Management, Customer Experience, Onboarding, Support, and Account Development. Core success metrics included SaaS NRR, ARR, Services Expansion, NPS, eNPS, CSAT, Product Engagement, Churn, Expansion, and Cross-Sell.

Reported to CCO and led a remote global team primarily based in US, Canada, Brazil, and Mexico, comprised of 4 managers, 3 supervisors, 30 Customer Success Analysts and 8 Onboarding Analysts responsible for adoption, retention, and expansion of all Enterprise SaaS and Services revenue across all Rock Content products and services.

ion interactive was acquired by ScribbleLive is an enterprise content marketing solution that enables brands with the ability to effectively scale content production across the buyer's journey through their SaaS, services, and marketplace offerings. As the Director of Customer Success at ScribbleLive, I managed a team of 8 CSMs focused on driving results for our customers that leveraged our SaaS platform, our professional services team, and our marketplace services.

ion interactive is a SaaS platform that enables enterprise marketing teams with the ability to launch interactive content at scale. As a Sr. Customer Success Manager I managed ion interactive's largest Enterprise accounts that leveraged our SaaS platform as well as our professional services. I was a mentor to other CSMs within the team and also helped effectively onboard new CSMs.

As a Customer Success Manager I'm responsible for ensuring that all of our clients have a great experience working with ion. Interactive marketing is my passion and I'm fortunate to work with many incredible organizations that are focused on driving more engagement, conversions, and true utility from their digital marketing programs. Some of my responsibilities include:✔Strategic consulting for interactive content marketing campaigns✔Driving adoption of our SaaS platform and on-boarding new clients✔Project management for new and current clients✔Technical troubleshooting✔Management of integration projects with third party systems✔Maintaining client relationships and continuously finding ways to drive more value

ion is a marketing platform used by hundreds of global brands and agencies to create and test app-like digital experiences that generate leads, enhance brands and drive revenue. ✔ Create engaging app-like digital experiences ✔ Pass segmentation and sales enablement data in and out ✔ Test and auto-optimize alternatives ✔ Save time, money and resources. The ion platform is complemented by managed services that help our customers fully implement and leverage the platform.Want to learn more? Go to our website and check out some marketing app examples, case studies, or sign up for one of our webinars!

At HiConversion I drove new business development for their website optimization solution that is delivered via software-as-a-service (SaaS) model. • Consulted with marketing and optimization experts about new testing methodologies• Developed new business development approach to accelerate outreach to new potential clients• Contract negotiations

I sold MotionPoint’s leading website translation solutions, technologies, and methodologies to large multinational corporations. These solutions allow customers to expand their markets globally without large IT development or integration effort.• Lead strategic consulting with Fortune 1000 and Global 500 clients to enter new markets• Business planning & sales strategy development• Solution diligence• Contract negotiations