Carlos Sanchez Ramon Email & Phone Number

Madrid, España

Madrid Y Alrededores, España

• Leading and supervising a team in three shifts, assigning daily and weekly tasks.• Proactively informing customer on shipment status at any stage.• Development, implementation of internal procedures.• Reporting to the Department Manager• Department promotion across the IAG Cargo network, both nationally and internationally.• Achieving and keeping customer loyalty.• Conference Calls with Key Customers and other IAG Cargo offices across the network.• Acting as a first contact point for customer claims. • Handling customer complaints and achieving satisfying solutions.• Escalating problems or issues that may be a risk for the business. • Ensuring high quality service provided to Customer.• Identifying inefficiencies in processes and participating in improvements.

Madrid Y Alrededores, España

•Handling enquiries from clients, agents and IAG offices via phone and emails.•Provide quotations via email.•Determine which shipping solution should be used for certain shipments.•Keep customer and IAG offices updated to the status of their shipment, especially in regards to delays•Premium product daily and weekly follow-ups •Reporting to CSU Supervisor

Madrid Y Alrededores, España

Aeropuerto De Madrid

Assisting passengers with checkin procedures.Tagging baggage. Ensuring compliance company and airport regulations. Facilitating passenger boarding process. Logging in tickets and preparing sales reports.

Madrid Y Alrededores, España

Flight safety and inflight passenger service.

Madrid

Estrategias Y Habilidades Para El Mando, Gestión De Recursos Humanos/Administración De Personal, General

Direccion Recursos Humanos, Human Resources Management/Personnel Administration, General

En colaboración con el Ilustre Colegio de Licenciados en Ciencias Políticas y Sociología.

Graduado, Derecho

Licenciado Ciencias Politicas Y De La Administracion, Ciencias Politicas

Design, Monitoring And Evaluation Of Projects, Project Management