Carlos A. Santayana

Carlos A. Santayana Email and Phone Number

Global Head of Training and Director of International HR at FirstCash. MBA, SPHR - Senior Professional in Human Resouces @ First Cash Financial Services, Inc.
Carlos A. Santayana's Location
Argyle, Texas, United States, United States
Carlos A. Santayana's Contact Details
About Carlos A. Santayana

I was born in Cuba and grew up in Maryland and Florida. My career has been in Operations and HR in global Companies. Starting at ITT and AIG, I then spent 15 years at Citi. The last 13 years are with FirstCash where I manage all HR for the 1800 plus stores in Mexico, Columbia, Guatemala and El Salvador where most of our growth has been. I also manage all Training enterprise wide for over 3000 Pawn Stores. FirstCash is publicly traded company that has kept high returns during our global expansion. Our Senior Management funnels our entrepreneurial culture into a disciplined business model; a difficult but profitable accomplishment. Reporting to the President, I manage HR Coordinators, Recruiters, Trainers, Generalists and specialists in labor law, metrics, eLearning, etc. I build HR and Training teams that bring the right people and train them the right way. They are an indispensable part of sustained performance and profitability.My fondest achievement is that my wife and I had eight children who are busy making families and careers of their own. I love reading, public speaking and, traveling with my wife. After faith and family, nothing fills my life with more joy and meaning than my work helping others in HR and L&D.Proven skills include:Analyze needs and execute solutionsSelect, recruit and develop high performers Align HR and L&D to business goalsNavigate complex cultural, competitive and regulatory environmentsWork with other Departments Heads as one teamDesign and run high return blended learning Grow and guide talent through career paths at all levelsImprove retention and performance Increase ROI of internal programs and vendor offerings

Carlos A. Santayana's Current Company Details
First Cash Financial Services, Inc.

First Cash Financial Services, Inc.

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Global Head of Training and Director of International HR at FirstCash. MBA, SPHR - Senior Professional in Human Resouces
Carlos A. Santayana Work Experience Details
  • First Cash Financial Services, Inc.
    Head Of Hr For Latam And Head Of Global Training
    First Cash Financial Services, Inc. Mar 2010 - Present
    Fort Worth, Texas, Us
    I manage all HR for our 1800 Latin American Stores and also manage Training for the 3000 stores across the company. We are in a fast moving, intense and results focused environment. FirstCash is one of the fastest growing and most respected financial companies in the world. My tasks include enterprise wide Talent Development as well as the HR function in Mexico, South and Central America. This includes hiring, training and managing the HR and Talent teams and processes. We are building a world class enterprise by becoming the global benchmark not only in the Pawn business but among our Finance and Retail peers. Key to our success is hiring and developing the talent needed to balance profit with controlled growth while serving and empowering our customers.
  • Santayana Group
    President
    Santayana Group Nov 2009 - Mar 2010
    President of Santayana Group, marketing specialized Financial Services.
  • Citi
    Senior Performance Consultant
    Citi Nov 2007 - Nov 2009
    New York, New York, Us
    HRD programs and processes that transformed employee performance by creating a highly professional sales culture. Later built and gave leadership Training during the Financial crisis. Our leaders learned to do more with less people and resources. Building relationships on earned credibility and integrity is key during volatility, fear and chaos. Teaching leaders to lead with transparency and integrity becomes is a source of stability and confidence.
  • Citi
    Director Of Training, Vp
    Citi Aug 2004 - Nov 2007
    New York, New York, Us
    Built the Training Function for Citi from the ground up in Mexico that became the global Human Resource Development benchmark for International. Created a Training and OD department that designed and executed leadership and management training that transformed the culture.Selected team and oversaw the execution of the blended learning strategy, training content, e-learning and measurement criteria. Supported creation of a culture and processes that increased client acquisition, referrals and retention. Conducted job analysis, job descriptions and job competencies. Assessed the skills of the workforce and established metrics for workforce planning.Used expertise to guide senior management through mentoring and leadership training to drive improvements in revenue, employee engagement, culture and retention through the strategic design of training and development, performance management, sales management, new hire selection and on boarding and operations training.
  • Citi
    Global Leadership Program
    Citi Jan 2004 - Aug 2004
    New York, New York, Us
    Global Leadership Program, 2004One of six high potential individuals selected globally to develop leadership and management skills.After graduation returned from abroad to teach Human Resource Development in emerging markets course as part of visiting faculty.Tackled real problems faced by senior management globally during six months. Classroom, lecture, case study and in field format.
  • Citi
    Regional Sales Training Manager
    Citi Jan 1994 - Jan 2004
    New York, New York, Us
    Cross marketing Real Estate and Sales Finance for 120 CitiFinancial branches in the Southeast.• Executed a relationship selling approach that achieved 20% annual increases in new RE lending and a doubling in the % of Sales Finance Converted over a four years period. • Managed cross marketing of Real Estate for Citi in over 121 Primerica Financial offices with “Buyer Facilitation” program that resulted in 40% year over year increases in lending.• Supported improvements in audit and compliance.• Executed a needs based selling model in Commercial Credit Offices that allowed us to surpass production goals by 27%.• Promoted culture of integrity and ownership campaign that improved regulatory compliance and customer satisfaction.
  • American General Finance
    Regional Sales Training Manager
    American General Finance Aug 1989 - Jan 1994
    Lending Operations District Manager and Regional Sales Training Manager in consumer finance lending.
  • Itt
    Sales Training Manager
    Itt Jul 1986 - Aug 1989
    Managed the Sales Training and consistently increased sales revenue in 36 ITT offices in Florida

Carlos A. Santayana Skills

Talent Management Leadership Training Team Building Management Employee Engagement Performance Management Employee Training Strategy Organizational Development Process Improvement Training Delivery Succession Planning Program Management Strategic Planning Executive Coaching Onboarding Instructional Design Organizational Effectiveness Performance Improvement Workshop Facilitation Talent Development Enterprise Wide Learning Management Return On Human Capital Business Process Improvement

Carlos A. Santayana Education Details

  • University Of South Florida
    University Of South Florida
    Masters In Business Administration
  • University Of South Florida
    University Of South Florida
    General

Frequently Asked Questions about Carlos A. Santayana

What company does Carlos A. Santayana work for?

Carlos A. Santayana works for First Cash Financial Services, Inc.

What is Carlos A. Santayana's role at the current company?

Carlos A. Santayana's current role is Global Head of Training and Director of International HR at FirstCash. MBA, SPHR - Senior Professional in Human Resouces.

What is Carlos A. Santayana's email address?

Carlos A. Santayana's email address is ca****@****ail.com

What is Carlos A. Santayana's direct phone number?

Carlos A. Santayana's direct phone number is +181746*****

What schools did Carlos A. Santayana attend?

Carlos A. Santayana attended University Of South Florida, University Of South Florida.

What are some of Carlos A. Santayana's interests?

Carlos A. Santayana has interest in Writing, Children, Sales, Education, Public Speaking, Reading, Poverty Alleviation, Human Rights, Travel, Arts And Culture.

What skills is Carlos A. Santayana known for?

Carlos A. Santayana has skills like Talent Management, Leadership, Training, Team Building, Management, Employee Engagement, Performance Management, Employee Training, Strategy, Organizational Development, Process Improvement, Training Delivery.

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