Grupo Sekai possui 2 unidades de concessionárias Mitsubishi, 1 Suzuki e 1 concessionária de motocicletas Royal Enfield.

Focus on implementation of After Sales departments in start-ups companies in the field of automobiles, motorcycles, electronics. Restructuring in the areas of Parts & Accessories, Service, Training, Customer Service and Warranty & Statistics.Identifying indicators for BSC.Development of Owner's Manuals and Warranty.Development of parts catalogs, price lists and repair manuals.Developing training manuals trade.

I started in TAC still in the testing of prototypes and could assist in the evaluation and approval of the vehicle.Participated in the definition of the lay-out of first productionI was responsible for relations with shareholders and buyers of the first production.Responsible for designing entire dept. After-Sales (Parts & Accessories – Technical Assistance - Guarantee & Statistics).Responsible for structuring the dept. Sales and Marketing, with emphasis on brand management and… Show more I started in TAC still in the testing of prototypes and could assist in the evaluation and approval of the vehicle.Participated in the definition of the lay-out of first productionI was responsible for relations with shareholders and buyers of the first production.Responsible for designing entire dept. After-Sales (Parts & Accessories – Technical Assistance - Guarantee & Statistics).Responsible for structuring the dept. Sales and Marketing, with emphasis on brand management and customer relationship. (CRM). Show less

Responsible for structuring the After Sales Dept, establishing policies for the relationship with the dealers in all sectors: Warranties & Statistics; Parts & Accessories, Service and SAC.Implemented policies to substantial improvements in the level of first-fill for the dealers.Implemented the training center, with courses in technical and administrative areas. . Responsible for creating policies for encouraging the active participation of dealers..Implemented the system of… Show more Responsible for structuring the After Sales Dept, establishing policies for the relationship with the dealers in all sectors: Warranties & Statistics; Parts & Accessories, Service and SAC.Implemented policies to substantial improvements in the level of first-fill for the dealers.Implemented the training center, with courses in technical and administrative areas. . Responsible for creating policies for encouraging the active participation of dealers..Implemented the system of help-desk and technical field. Show less

I started in Troller as the first employee of the After Sales Dept.Responsible for the complete structuring of the dept., since the establishment of functional organizational chart and job description, to the hiring of manpower.Responsible for the creation of PATs (Technical Assistance Centers) and their respective accreditations.Co-responsible for creating the integrated system of warranties.Responsible for the definition of performance indicators in the area of After-Sales… Show more I started in Troller as the first employee of the After Sales Dept.Responsible for the complete structuring of the dept., since the establishment of functional organizational chart and job description, to the hiring of manpower.Responsible for the creation of PATs (Technical Assistance Centers) and their respective accreditations.Co-responsible for creating the integrated system of warranties.Responsible for the definition of performance indicators in the area of After-Sales, (SCI) - Index of customer satisfaction, index of first-fill in Parts & Accessories, and index of charge-back from the suppliers. Show less