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Carlos Sánchez Úbeda Email & Phone Number
Learning and Development Specialist
at
Crescendo
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Learning and Development Specialist
Location
San Pedro Sula, Cortés, Honduras
Company size
Who is Carlos Sánchez Úbeda? Overview
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Quick answer
Carlos Sánchez Úbeda is listed as Learning and Development Specialist at Crescendo, a company with 193 employees, based in San Pedro Sula, Cortés, Honduras. AeroLeads shows a matched LinkedIn profile for Carlos Sánchez Úbeda.
Carlos Sánchez Úbeda previously worked as Learning & Development Specialist at Partnerhero and Learning & Development Coordinator at Partnerhero. Carlos Sánchez Úbeda studied at Universidad Privada De San Pedro Sula - Usap.
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Crescendo
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Profile bio
About Carlos Sánchez Úbeda
Experienced Program Manager and Learning & Development Specialist with a demonstrated 11-year track record of success in the BPO and SaaS industries. I have consistently collaborated with cross-functional teams to deliver high-quality programs and spearhead policy creation. My pivotal role in startup expansion includes creating impactful training materials, leading numerous training classes, and successfully initiating and managing diverse projects and programs. As a highly organized and detail-oriented professional, I thrive on feedback and leverage strong observational skills to navigate and contribute effectively to complex projects.
Current workplace
Carlos Sánchez Úbeda's current company
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Crescendo
8 roles
Carlos Sánchez Úbeda work experience
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Learning & Development Specialist
Current- Lead New Hire and Senior Leadership Orientation for the Americas region, overseeing weekly classes for 25+ new hires.
- Meticulously track curriculum completion and conduct comprehensive evaluations.
- Drive the departmental learning program, setting clear OKRs, and generating insightful monthly/yearly reports.
- Utilize data-driven decision-making, manage a proficient team of facilitators, and ensure seamless implementation of coaching, training progress, and evaluation workflows.
- Craft and deliver high-quality training materials, consistently exceeding company standards.
- Ensure the highest quality learning experience through attention to detail and adherence to best practices.
Mar 2023 - Present
Learning & Development Coordinator
- Coordinated global New Hire Orientation (NHO) program coordination, managing diverse regions and time zones.
- Collaborated in revamped NHO content and strategies, enhancing program effectiveness.
- Revamp a company-wide Cultural Project partnered with the CEO.
- Successfully launched the NHO Website.
- Stepped in as Backup Facilitator, ensuring NHO continuity.
Apr 2022 - Mar 2023
Technical Specialist
- Delivered exceptional customer support via CRM, exceeding expectations.
- Addressed the needs of both Standard and Premium app end users, demonstrating versatility and understanding of diverse customer requirements.
- Acted as a proficient intermediary between customers and providers within the SaaS environment.Facilitated smooth communication and resolution of issues, bridging the gap between stakeholders.
Nov 2021 - May 2022
Training Specialist
- Spearheaded the creation and launch of a Training Department, demonstrating initiative and leadership.
- Developed and delivered comprehensive training programs for onboarding new hires, ensuring a smooth transition into the company.
- Established efficient workflows that optimized training delivery and contributed to achieving desired metrics.
- Collaborated effectively with cross-functional teams to coordinate training efforts, ensuring alignment and impact.
- Facilitated impactful training sessions, refresher courses, and policy implementations, empowering employees with the knowledge and skills they need to succeed.
Sep 2020 - Oct 2021
Customer Support Specialist
- Provided exceptional support to app end users, ensuring their satisfaction.
- Demonstrated a strong ability to identify, replicate, and report bugs to developers, facilitating effective resolution.
- Innovatively created and modified template responses in Zendesk, improving team efficiency and customer service consistency.
- Actively monitored support queues, proactively identifying areas for improvement.
- Adeptly redistributed workload among the team, ensuring fairness and timely issue resolution.
May 2018 - Sep 2020
Dec 2016 - May 2018
Customer Service Representative
- Technical Support
- Data entry
- Processed Credit and Debit card transactions
Jul 2013 - Oct 2016
1 education record
Carlos Sánchez Úbeda education
FAQ
Frequently asked questions about Carlos Sánchez Úbeda
Quick answers generated from the profile data available on this page.
What company does Carlos Sánchez Úbeda work for?
Carlos Sánchez Úbeda works for Crescendo.
What is Carlos Sánchez Úbeda's role at Crescendo?
Carlos Sánchez Úbeda is listed as Learning and Development Specialist at Crescendo.
Where is Carlos Sánchez Úbeda based?
Carlos Sánchez Úbeda is based in San Pedro Sula, Cortés, Honduras while working with Crescendo.
What companies has Carlos Sánchez Úbeda worked for?
Carlos Sánchez Úbeda has worked for Crescendo, Partnerhero, Startek, and Allied Global.
How can I contact Carlos Sánchez Úbeda?
You can use AeroLeads to view verified contact signals for Carlos Sánchez Úbeda at Crescendo, including work email, phone, and LinkedIn data when available.
What schools did Carlos Sánchez Úbeda attend?
Carlos Sánchez Úbeda studied at Universidad Privada De San Pedro Sula - Usap.
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