Foster career growth, provide real-time feedback, issue disciplinary warnings to direct reports •Resolve inventory discrepancies through sales order evaluation • Provide customer service to clientele for spectacles and optical services through styling and prescription appropriate recommendations • Assist customer through escalated Reference Desk transactions • Conduct Prescription Check service to provide customers in need of a valid prescription with visual refraction • Support fellow advisors in the leader on the floor role • Collaborate with fellow leadership to troubleshoot escalated customer interactions

Met and Exceeded combined $35M Plan through 7 families of business (RTW/Petites/Plus/Accessories/Footwear/Men’s Collection/Men’s Accessories) • Compile weekly visual recaps and pictures to communicate success and opportunities • Ensure that daily recovery is executed prior to the open of business • Partner with retail partners to strategize and execute efficient processes to get stock from loading dock to sales floor within 24 hours of receipt • Train new and existing MK shop-in-shop team members and retail partners on visual merchandising and back of house standards, product knowledge, and best practices to maximize business and maintain brand consistency • Ensure shop-in-shop and stock room maintenance, presentation, and organization issues are addressed in a timely manner • Hire, Train, Discipline, and Terminate as neccesary 15 direct reports

Meet and Exceed shop-in-shop sales Plan through effective application of Michael Kors’ selling service strategies • Demonstrate in-depth knowledge and ownership of the business by tracking daily, weekly, and monthly sales towards meeting and exceeding Plan • Conduct weekly/monthly/seasonal trainings for retail partners, selling specialist, and associates • Implement, train, and maintain all MK Brand standards

Oversee annual plan of $2M • Maintain annual personal sales plan of $750K • Produce clientele percentage of 15% on a goal of 10% • Implement visual excellence to both Bloomingdales and Michael Kors standards • Provide product knowledge to clientele and fellow sales professionals • Amplify direct customer feedback to buying office and Michael Kors Corporate Partners

Guide the customer experience while maintaining a high standard of hospitality through Apple’s unique style of service • Provide knowledgeable feedback to customers regarding a wide array of electronic devices • Facilitate workshops for clientele regarding use and functionality of hardware and software • Maintain strict visual standards with a focus on cleanlin efficient presentation • On-site troubleshooting of various electronic hardware devices