- Developed and implemented statistically significant A/B test variations to optimize user experiences, increase engagement, and drive revenue growth using React, TypeScript, GraphQL, Django, and internal experimentation platform- Collaborated with product managers, designers, and stakeholders to identify areas of the product or user experience that could benefit from optimization- Led the migration of an existing discovery page from monolithic to a globally distributed architecture framework based on Next.js as a server-generated page with backend services served over GraphQL- Implemented and maintained Sentry and Datadog monitors and dashboards for our marketplace experience applications, ensuring seamless error and log monitoring, as well as performance tracking and analysis, to improve system reliability and user experience

• Enhance and develop a front end for access to Global Storage Architecture (GSA) shared filesystem service through the GSA RESTful interface using HTML, CSS, JavaScript and jQuery• Develop full cycle software using Object Oriented Perl, shell development and Common Gateway Interface (CGI) modules along with Web Development practices such as JavaScript libraries and Bootstrap framework for back-end and front-end purposes• Write automated test cases for the Global Storage Architecture (GSA) web tool using the Eclipse Selenium tool in Java• Test the Global Storage Architecture (GSA) web tool using command line sectool sanity scripts written in Perl language• Use a centralized software versioning and revision control system called Apache Subversion (SVN) for managing the GSA web tool software code base• Manage and maintain the operating system configuration and system administration by using the interactive System Management Interface Tool (SMIT) bundled with AIX• Participate in organized Agile and Scrum meetings which include sprint planning, daily scrums/stand-ups and retrospective • Provide end-user and admin tools (development and support) and user documentation

• Enhanced the new client access tools for GSA with new frameworks and features by using HTML, CSS, JavaScript and jQuery • Provided support, shape and redefine Service Delivery processes, ensuring consistency for IBM clients• Tested and maintained software products to ensure strong functionality and optimization

• Designed and develop a completely new client access tool for GSA (Global Storage Architecture)• Released the tool as a beta version at the IBM Research Beta Sites• Developed a prototype web 2.0 compliant front end for access to GSA through the GSA RESTful interface using frameworks such as HTML, CSS and jQuery

• Designed and implemented student housing website’s front-end and back-end using Oracle’s APEX tools, Oracle Data Modeler, Bootstrap framework, HTML, CSS and SQL programming• Collaborated in weekly meetings with product owner, frequent scrum meetings with the team, and project presentations at key points in production to oversee advancement of the application• Completed website currently used by students looking for housing around the university area

• Integrate QR-code scanner/generator capability into Zello’s Android application.• Research, implement and test an array of public QR-code API to provide a recommendation to the Project Team Leader on what software library to move forward with.• Design the user interface of the QR-code scanner and redesign portions of Zello’s mobile application interface to incorporate the code generation and download features.• Test application on device simulators and actual devices to fine-tune product.• Train new community manager employee on both technical and customer service support.

• Provided technical and customer service support to over 65 million users worldwide• Acted as the IT contact for real-time troubleshooting• Involved in business development such as strategic management and entrepreneurship by consulting with prospective clients about Zello’s technical and service supports• Introduced new mechanics and tools to improve customer support for the users