Carlos Harper

Carlos Harper Email and Phone Number

Senior Transportation Manager at Castlery @ Castlery
Carlos Harper's Location
Winston-Salem, North Carolina, United States, United States
Carlos Harper's Contact Details
About Carlos Harper

Experienced Operations Manager with a demonstrated history of working in the retail, warehousing, and contact center operations. Skilled in Sales, Team Building, Management, Leadership development, and Marketing. Strong operations professional with a Master of Business Administration (MBA) focused in Project Management from Ashford University.

Carlos Harper's Current Company Details
Castlery

Castlery

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Senior Transportation Manager at Castlery
Carlos Harper Work Experience Details
  • Castlery
    Senior Transportation Manager
    Castlery Aug 2022 - Present
    Singapore, Sg
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  • Bernhardt Furniture Co
    Operations Manager
    Bernhardt Furniture Co May 2021 - Aug 2022
    Lenoir, North Carolina, Us
    Operational Manager for Warehouse and Traffic department
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  • Bernhardt Furniture Co
    Traffic Manager
    Bernhardt Furniture Co Mar 2018 - May 2021
    Lenoir, North Carolina, Us
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  • Wayfair
    Home Delivery Terminal Manager
    Wayfair 2016 - 2018
    Boston, Ma, Us
    Final mile, home delivery operations for Greensboro, NC and Charlotte, NC locations
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  • Lowe'S Companies, Inc.
    Call Center Operations Manager
    Lowe'S Companies, Inc. May 2014 - Nov 2016
    Mooresville, Nc, Us
    • Managed a diverse staff consisting of individual contributors and front-line leaders In a contact center environment• Ensured all calls are answered within Service Level requirements• Designed contact center reporting platform that is utilized by all levels of leadership across 3 Contact Centers• Delivered training in leadership, soft skills, and technical and information sessions.• Analyzed data and trends and managed customer service strategies.• Resolved operational issues and refined processes.• Achieved productivity and performance goals by leading, motivating, mentoring, coaching, and developing and implementing training.
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  • Aon
    Call Center Quality Operations Manager
    Aon Jan 2012 - May 2014
    London, Gb
    • Customer Service quality monitoring and coaching• Monitor and score recorded and live customer service calls • Input quality assessment coaching documentation and results into quality assurancetracking tool (NICE)• Provide trending information to improve and ensure quality customer service• Partner with Sales Managers in identifying process improvement areas basedquality observations• Manage and partner with team members on projects as assigned• Partner with quality team discussing and creating quality assurance related best practices• Attend Sales Manager team meetings as needed to assist with training development and implementing new and updated quality assurance policies and procedures• Medicare Subject Matter Expert
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  • Vacation Internationale
    Marketing Analyst
    Vacation Internationale 2004 - 2011
    • Coordinate and conduct group and individual training sessions based on staff and organizational learning needs.• Routinely evaluate business training needs and adjust staff development and educational programs.• Conducted ongoing needs analysis leveraging customer feedback, field interactions, and subject-matter-expertise to adjust learning strategy and curriculum.• Manage marketing plans and services through large scale travel websites such as Expedia and Travelocity. Oversee detailed booking process for services.
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Carlos Harper Skills

Microsoft Office Management Team Building Customer Service Leadership Strategic Planning Training Sales Marketing

Carlos Harper Education Details

  • Ashford University
    Ashford University
    Project Management

Frequently Asked Questions about Carlos Harper

What company does Carlos Harper work for?

Carlos Harper works for Castlery

What is Carlos Harper's role at the current company?

Carlos Harper's current role is Senior Transportation Manager at Castlery.

What is Carlos Harper's email address?

Carlos Harper's email address is ch****@****air.com

What is Carlos Harper's direct phone number?

Carlos Harper's direct phone number is +133647*****

What schools did Carlos Harper attend?

Carlos Harper attended Ashford University.

What are some of Carlos Harper's interests?

Carlos Harper has interest in Swimming, Travel, Adventure, Contact Sports.

What skills is Carlos Harper known for?

Carlos Harper has skills like Microsoft Office, Management, Team Building, Customer Service, Leadership, Strategic Planning, Training, Sales, Marketing.

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