Carlos Zarin Email & Phone Number

Philadelphia, Pa, Us

United States

Designed and implemented companywide SOC 2 requirements in the lead-up to a SOC 2 Type 2 audit and reported directly to senior management with project timelines and deliverables. Acted as a liaison with an external auditor, ensuring transparent communication and timely resolution of compliance inquiries and issues.Designed and implemented NIST 800-171 framework controls and procedures to advance the organization’s compliance posture.As a member of both the corporate Compliance Team and Security Teams, I am directly responsible for designing and implementing company-wide compliance documentation and procedures, briefing both team members and management on new responsibilities ranging from internal and external vulnerability reporting to incident response and disaster recovery protocols.

United States

Developed and implemented SOC 2 controls in preparation for a SOC 2 Type 2 audit, reporting directly to senior management with project timelines and deliverables. Documented and maintained all control evidence via our compliance software tool, Drata.As a member of both the corporate Compliance Team and Security Teams, I was directly responsible for designing and implementing company-wide compliance documentation and procedures, briefing both team members and management on new responsibilities ranging from vulnerability reporting to incident response and disaster recovery protocols.Completed and maintained the company-wide Risk Assessment Report, evaluating and documenting potential risks to company information systems, assets, and intellectual property.Worked alongside the Security Officer to classify all relevant company information systems and the data therein in line with SOC 2 framework requirements, setting both Recovery Time and Recovery Point Objectives to safeguard against potential large-scale incidents.

Philadelphia, Pennsylvania, United States

Led the development and deployment of an AI-driven application that curates and summarizes daily news from over 3000 RSS feeds, processing approximately 5000 articles per day. Led cross-functional teams, coordinating UI/UX designers, software engineers, and data scientists to ensure project success. Managed product roadmap operations, using feature-driven agile development to streamline processes and align with business goals and user needs.Spearheaded a multi-platform strategy to deliver personalized news podcasts. Collaborated with the engineering team to leverage Milvus Vector Database, unsupervised clustering, named entity recognition, and sentiment analysis. Oversaw the integration of a pipeline using BERT encoding to recommend personalized content to users, ensuring optimal user experience through fine-tuning LLM and recommendation parameters.Directed the application of advanced natural language processing techniques, including named entity recognition and sentiment analysis, to extract valuable insights and sentiment from news content. Guided the team in developing more nuanced content curation and summarization methods, enhancing the relevance and quality of the curated news.Fostered partnerships with key stakeholders and third-party vendors to enhance the application’s capabilities and expand its market reach. Met regularly with customers to gather feedback and insights, utilizing strategic insights to ensure the product continuously evolved to meet market demands and user expectations, driving growth and user engagement.

Philadelphia, Pennsylvania, United States

In this position, I served as a customs brokerage liaison between GEODIS and its range of clients across the globe. I was directly responsible for coordinating and fulfilling millions of dollars worth of international shipments and billing and invoicing said services to clients. I was tasked with overseeing the delivery of these shipments under variable time and supply chain constraints while guaranteeing high-quality service. Shipments were transported globally via steamship lines, rail lines, U.S. forwarders, and agents through ocean piers and container freight stations to consignee destinations. Critical responsibilities in this role included processing and issuing documentation per the contractual obligations held with clients and the regulations of U.S. government institutions, including the Customs and Border Protection agency and the Food and Drug Administration. Certifying and reporting accurate shipment weights, volumes, and foreign currency amounts was also crucial in this role. Finally, I was responsible for corresponding with clients to address their requests or concerns, including tracking their shipments.

Philadelphia, Pennsylvania, United States

Worked full-time on behalf of the School District of Philadelphia as part of a small member team to effectively deploy, maintain, and repair for productive use thousands of personal computers (Chromebooks) made directly available to all roughly 200,000 Kindergarten to 12th-grade students served by the Philadelphia school district. I provided direct customer support to hundreds of students and parents regarding all aspects of this technology’s implementation and maintenance.

Rockville, Maryland, United States

As part of the Workforce Development & Continuing Education Department, I acted as the primary point of contact for customers seeking technical assistance, building lasting relationships based on trust and reliability.Key responsibilities included; ensuring timely and accurate resolution of customer inquiries and issues, providing training and guidance to customers on using IT systems and software effectively, and proactively identifying recurring issues and developing solutions to improve efficiency and enhance customer experience.