Collected rent and kept track of resident payments and information in Yardi.Kept meticulous records of all communications with and from tenants.Escalated issues to the property manager to ensure that they were resolved.Received rent payments and used [Software] to keep track of them.Resolved tenant disputes in the most efficient way possible.Used Village Green's verification process to confirm rental eligibility.Gave prospective tenants a tour of the property and provided them with a wealth of information about its key features.Led property tours to highlight features, answer questions, and reroute concerns to close deals.Encouraged potential tenants to fill out applications following property tours.Double-checked tenant incomes and other details, working closely with prospects to ensure accuracy before accepting lease applications.Promoted a high level of customer service and assistance by greeting clients, responding to concerns, showing units, and quickly resolving issues.Reduced vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans, and tenant outreach programs.Kept accurate, detailed records compliant with reporting requirements to meet all state, local, and federal housing requirements.Kept track of the effectiveness of advertising and conducted market research on the competition in the area.Used marketing collateral, phone calls, and email messages to promote the property to local businesses.Took prospects on tours of the community and apartment/model, putting my product knowledge to work by explaining the features and benefits to them.Was in charge of all aspects of customer service, from greeting clients to showing apartments, preparing leases, and resolving resident issues.Used collateral, emails, and phone calls to market the property to local businesses.Listened to customer feedback, provided appropriate responses, and forwarded issues to the appropriate department.

Used print strategies such as newspaper ads, business catalogs, and marketing brochures to bring in and capture new customer business.Conducted targeted market research to learn more about the residential and commercial cleaning industry's competition and trends.Raised company awareness by photographing new and available products and posting them to the company's website and social media accounts.Used QuickBooks to reconcile daily sales, returns, and financial reports.Used prompt decision-making and in-depth research to resolve issues quickly and effectively.Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.Kept accurate business files, stayed on top of current operations, and met changing needs efficiently.Have generated over $100,000 yearly implementing marketing strategies to produce salesMet with customers to assess their needs and make recommendations for the best cleaning solutions.Used social media to promote my company to generate leads and increase brand awareness.Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.

Helped the business achieve and maintain industry-leading customer service ratings.Identified root causes of issues and solved various problems to improve business operations and management.Analyzed complaints, issues, and grievances and forwarded them to designated departments for investigation and response.I sought training opportunities to improve my customer relationship management skills and increase customer satisfaction.Spoke with customers about their concerns about products or services to resolve issues and increase donations.Provided accurate responses to questions and inquiries by maintaining advanced knowledge.By staying on top of call scripts and maintaining control over the direction of conversations, I was able to increase productivity.Managed customer calls effectively and efficiently in a complex, fast-paced, and challenging call center environment.Gained an in-depth understanding of the donation process and was able to provide knowledgeable responses to a variety of questions.