Carlota Gutierrez Email & Phone Number

Vancouver, British Columbia, Canada

• Supervise warehouse operations to ensure the efficient and timely delivery of goods to clients while maintaining accurate inventory and adhering to quality standards.• Oversee warehouse inflows and outflows, ensuring the smooth flow of materials and supplies to meet operational needs.• Develop and implement procedures to improve inventory management, including the acquisition of all products, and manage purchase orders following system procedures. Maintain proper control of purchases and transfer relevant information for accounting records.• Collaborate with cross-functional teams to identify and implement process improvements that enhance warehouse operations and increase customer satisfaction.

Metrotown

• Operate cash register and provide exceptional customer service.• Assist customers with finding and selecting merchandise.• Maintain a clean store environment.

Sial, Guanajuato, Mexico

• Conducted discrepancy analysis to identify areas for improvement in the organization’s quality, environmental, CTPAT and OEA management systems. • Developed and implemented corrective and preventive action plans to address identified discrepancies or differences. • Trained employees on quality, environmental, CTPAT, and OEA, management practices and provided support to ensure adherence to certification requirements. • Coordinated and facilitated management reviews to assess the effectiveness of quality, environmental, CTPAT and OEA management systems.

Silao De La Victoria, Guanajuato, Mexico

• Developed and implemented environmental policies, procedures, and programs to comply with ISO 14001:2015 certification requirements.• Trained employees on environmental management practices and provided support to ensure adherence to environmental regulations. • Conducted environmental risk assessments and developed mitigation strategies to minimize the organization’s impact on the environment. • Managed audits to ensure compliance with quality standards and identify areas for improvement, ultimately driving continuous improvement and delivering the best possible outcomes for the company. • Maintained record and documentation related to environmental management systems and performed data analysis to identify trends and areas for improvement.

Leon, Guanajuato, Mexico

• Developed and implemented quality policies, procedures, and programs to comply with ISO 9001:2015 certification requirements.• Conducted internal audits to assess compliance with quality management standards and identified areas for improvement.• Trained employees on quality management practices and provided support to ensure adherence to certification requirements.

Mexico

• Coordinate, plan, and monitor the details and delivery deadlines of the courses to the institutions.• Create efficient and effective delivery calendars for the logistics staff.• Provide post-sale assistance for all courses and respond to customer complaints if necessary.

Mexico

• Implement systems to track and assess customer satisfaction levels. • Ensure adherence to quality standards to and identify areas for improvement.• Develop and execute action plans to rectify deficiencies and optimize operations.

Leon, Guanajuato, Mexico

• Conducted process mapping and developed process flow diagrams to identify opportunities for improvement in the organization’s processes.• Conducted internal and external audits to assess compliance whit quality management standards and identified areas for improvement. • Trained employees on quality management practice and provided support to ensure adherence to certification requirements.• Developed and maintained quality records and documentation, performed data analysis to identify trends, and implemented corrective and preventive actions to improve the organization’s processes.

Diploma In Managing Customer Relationships

Course Of Quality Efficiency, Effectiveness, And Warmth In Customer Service

Degree In Quality And Productivity Management