Carlota Pardo-Lopez Email & Phone Number

o Assist the operations team with the processing of orders and creation of necessary shipping paperwork o Ensure an up to date and organised client database

London, United Kingdom

·Responsible for overseeing wholesale order process·Ensured the team met deadlines to process and deliver orders to the highest standards·Overall responsibility of 111Skin Operations globally·Responsible for the training of new team members·Monitored all wholesale orders and raised invoices, working closely with accounts department to ensure timely payment·Reviewed and improved operational management processes and best practices·Created processing manuals and procedures for internal use·Provided the business with weekly and monthly sales reports·Systems used in this role: Xero, Unleashed, Edicom, SPS Commerce

London, United Kingdom

·Ensured the smooth running of shipping procedures for all accounts - making sure all specific customer packing and shipping procedures are being followed·Closely followed order status and raised invoices·Worked closely with accounts department to ensure timely payment ·Supervised, trained and upskilled team members·Ensured an up to date and organised client database·Worked closely with sales team to ensure business targets are met·Created weekly and monthly sales reports·Systems used in this role: Xero, Unleashed, Edicom, SPS Commerce

London, United Kingdom

·Processed wholesale orders on company’s ERP system, communicating with the warehouse to ensure timely delivery to customers·Created all necessary shipping paperwork to ensure smooth arrival and delivery·Communicated with 3PL warehouse to make sure orders and deliveries are managed efficiently·Provided up to date information on shipping and order status to customers and sales team·Monitored order status and issuing of invoices, liaising with accounts department to resolve any discrepancies and ensure a timely payment of invoices·In charge of issuing return authorisation numbers and raising credit notes·Built an organised record of client details·Responsible for the creation of weekly and monthly sales reports·Assisted with office management and administration duties·Systems used in this role: Sage 200, Xero, Edicom, SPS Commerce

London, United Kingdom

- Performed daily office duties: Answered phone and email queries, placed online orders, booked cars and couriers, diary management- Managed website and monthly newsletter- Managed artists’ portfolios both online and hard format- Maintained artist’s databases up to date- Booked assistants for shoots - Processed invoices- Managed CLM Hair & Makeup Instagram

London, United Kingdom

- Performed daily administration duties: Answered phone and email queries, kept track of samples in and out, handled bookings- Processed and chased orders, followed up on invoices and liaised with brands to ensure smooth running of showroom- Maintained an up to date and organised record of client details- Ensured accurately and timely preparation of all necessary reports and records- Assisted on selling appointments, maintained an excellent relationship with buyers- Maintained high standards of presentation and cleanliness across the showroom, ensuring collections are correctly priced, steamed and merchandised- Participated on setting up and exhibiting of stand on seasonal tradeshow (SCOOP)

London, United Kingdom

- Exemplified Bobbi Brown and Estee Lauder practices and company values- Prepared and taught lessons on makeup application- Advised customers on products and best practices- Exceeded daily, weekly and monthly sales targets

London, United Kingdom

- Supported manager in performing management and operational functions- Received and verified stock deliveries and maintained an accurate and efficient stockroom- Prepared and taught private and group lessons on makeup application- Organized and hosted monthly promotional events- Participated in training sessions and aided in the training and development of colleagues- Key holder; responsible for opening and closing the store

Madrid, Spain

- Assisted stylist with daily tasks: pick ups, returns, contacting PRs, keeping track of garments, dry cleaners, small alterations- Prepared reporters and guests for TV appearances

Bachelor'S Degree, Fashion Design

Pattern cutting, fashion Illustration, hand and machine sewing, sketchbook and moodboard production, fashion writing, introductory.

Foundation Degree, Art & Design

Sketchbook and moodboard production, writing, art history

Makeup And Styling Diploma, Makeup And Styling

Photography makeup, television and film makeup techniques, fashion makeup, body painting and theatrical makeup, special effects, makeup.