Carl Thompson Email & Phone Number

Toronto, Canada Area

Reporting to the President of Infusion and a member of the executive leadership team, accountable for all project execution and delivery for a $50M portfolio of work from project kickoff to application support. Ensure client satisfaction, project processes and services levels are achieved and/or improved throughout the project lifecycle. Provide strategic direction and created the infrastructure for project execution in each of the Global Offices.Infusion has grown from 3 offices in North America to 7 offices world-wide and over 600+ employees, with revenues of over $95M. Helped build the foundation for project delivery globally from the ground up. Not only lead the team to help set delivery strategy, but built strategic partnerships, a collaborative culture and to get things done.Selected Achievements:* As the 1st hired Project Manager, built the PMO from the ground up and grew existing $1M project portfolio to $50M of project execution* Grew the execution capabilities in 7 Offices in Toronto, New York, Houston and Raleigh, expanded delivery operations overseas to the UK, Dubai, and Poland over a 4 year period* Built and developed the global execution and leadership team from the ground up; subsequently, many individuals were promoted to our Global Offices to lead their own teams which drove delivery success and expansion* Drove adoption and integrated new processes for Creative Agency Design (Lean UX) for Project Execution * Led Offshore Development and Global Project execution* Enhanced the project execution processes (Waterfall, Agile & SCRUM) and adopted and integrated new tooling (JIRA, JIRA SD, Confluence, and Slack)* Turned around failing accounts through collaboration, creative problem solving and communication

Toronto, Canada Area

* Built and continually strengthened the global execution and leadership team with 4 Directors and 31 Project Managers in the Project Management Office (PMO) in New York, UK, Raleigh, Houston, and Dubai* Built and developed the global execution and leadership team from the ground up; subsequently, many individuals were promoted to our Global Offices to lead their own teams which drove delivery success and expansion* Manage and lead the Technical Architecture Group (1 Director and 6 Architects), Managed Services (1 Manager, 1 TL, and 17 Developers), UX Team (1 Director, 10 UX Team Members), and Team Leads* Oversaw the Project Portfolio that grew from $5M to $25M in 2 years* Manage an operating P&L of $7M, along with ownership of Gross Profit, Revenue targets and utilization metrics* Provide ongoing training and development of the project execution teams

Toronto, Canada Area

* Oversee the North American Project Portfolio that grew from $0 to $5M in 2 years* Responsible for continual process improvement initiatives and training of the project execution teams* Built and strengthened the North American execution and leadership team through mentorship and training which led to promotions of my project leaders into managerial positions

Toronto, Canada Area

* 1st Project Manager hired at Infusion, tasked with building the first PMO department from the ground up for project execution, developing tools, processes and standards for the company* Manage a $2M portfolio of projects in the first year* Establish and enforce all phases of project governance throughout Infusion’s projects and execution (e.g., project estimation, project charters, requirements, status reporting, project planning etc.)* Manage a $600K P&L annually, manage salary increases/incentives and bonus plans* Responsible for hiring, training and developing staff, performance management and mentorship of Project Managers

Toronto, Canada Area

Reporting the Engagement Manager, responsible for managing 3 Project Managers, 2 Service Delivery Managers and 6 Team Managers. Responsible for 60 Onsite Developers that deliver all IT applications to Shoppers Drug Mart. Also oversee Off-shoring of applications to India with a team of 97.Selected Achievements:* Establish and enforce all phases of IT governance throughout the Shoppers Drug Mart engagement (e.g., project definition, project charter, requirements, test plan, status report, project plan etc.)* Provide project, analytical and design leadership on systems projects* Establish Service Level Agreement (SLA) metrics* Participate and oversee CMMi Level 3 Certification initiative – this was achieved in October 2005* Managing a $7M per year P&L for a $35M 5 year contract * Manage salary increases/incentives, and manage bonus plans for employees* Responsible for training and development of staff, performance management of staff, and mentoring managers

Toronto, Canada Area

Reporting to the CIO, responsible for managing an application development and support team of 8.Selected Achievements:* Manage development of the Home-Link Services portal application, CRM tool and Call Center Application. Held ultimate accountability for managing project deadlines while remaining hands on (Code Reviews, Implementation, Configuration, and Maintenance)* Plan and implement Care2 application (CRM software for call-center, Swing, J2EE and EJB based)* Responsible for conception to launch projects such as: Newsletter Technology, Monthly Billing, Voice Broadcasting, Call Accounting, Business Intelligence Reporting, Real-time Credit Card Transactions, MS Great Plains Integration (AR/AP/GL), and Direct Mailing Technology

Toronto, Canada Area

Reporting to the CTO, responsible for website portal development, application development, and onsite hosting systems infrastructure. Managed 1 Project Manager, 16 Software Developers, 22 Accenture Consultants, 6 Engineers, 4 Graphics & Content Group. Selected Achievements:* Spearhead the corporate technology strategy for the company while serving on the Executive Team* Establish and deliver a project execution process to senior executives and achieved the buy-in from Developers and Business Analysts* Allocate roles and responsibilities according to the software development methodologies* Outline a scoping document, create a high level functional specification and manage communication plans, budgets and risk analysis* Plan and design hardware (LAN/WAN) architecture for servers (SUN Servers, Cisco Routers, PIX Firewalls, F5 Load Balancing, iPlanet Application Servers, etc. Middleware selection of Platform LSF for load sharing of long running models, engaged IBM for MQ Series- Java IDEs used Visual Café, Forte, and Net Beans-Star Team for source code control- Rational Rose for object design and layout* Plan and design software architecture, J2EE Compliant application architecture for web enabling legacy engineering applications for Fortune 500 companies (DuPont, DOW Chemical, Nation Grid Power, AEA, BP Amoco) - planned and designed Web enabling Mathematica engineering applications* Plan and design Digital Certificates (PKI) solution for user creation and automatic login process for DuPont (10,000 employee access). This solution was also used for other large scale clients

Toronto, Canada Area

Reporting to the Director of Engineering, team member of the development team responsible for building Windows Server products.Selected Achievements:* Produce design specifications and participated in creation of development schedules* Code, test and maintain Transformation Server for Windows NT Microsoft SQL Server, MS Access, Informix, Oracle, Sybase, DB2/NT, AS/400 DB2, HP Unix Oracle, and RS/6000 Oracle* Attend Microsoft Professional Developers Conference in 1997 in San Diego and in 1998 in Denver* Intermediate Developer – Work on Transformation Server for Windows NT (Source and Target). All development was done using Visual C++ (MFC)* Jr. Software Developer – Started out doing bug fixes for Transformation Server for AS/400, NT, Unix

London, Canada Area

As a member of the development team, I was responsible for developing a product called Data Sleuth (OCX, VBX Control).Selected Achievements:* Worked on GUI and install application. This was developed in Visual C++ using MFC and ODBC to connect to any ODBC compliant database