Carl Thompson

Carl Thompson Email and Phone Number

Vice President, Global Delivery at Infusion @ Infusion
new york, new york, united states
Carl Thompson's Location
Canada, Canada
Carl Thompson's Contact Details

Carl Thompson personal email

About Carl Thompson

A strategic, solutions-driven, and well-respected executive with significant experience in the consulting and technology industry. Passionate, forward thinker with a proven track record of improving cost and productivity, delivering service to organizations, building positive relationships across the business while nurturing a culture of collaboration, teamwork and high quality results. An established leader of people who empowers teams to be innovative yet methodical in their approach to problem solving and execution. Fosters a “we’re in this together” mindset while creating a forward moving environment where wins are celebrated. An excellent communicator and listener with strong people skills who can build effective relationships with C-Level executives. Understands the big picture of the business and how to impact the bottom line.Offering 20+ years of professional delivery expertise with a focus on digital project and product execution at an enterprise scale. Carl has spent the last 10 years at Infusion, which employs over 600+ people in offices around the globe and is a Microsoft Gold Partner that has won several awards during my tenure, most notably:• Microsoft IMPACT Award: Cloud Partner of the Year, Microsoft, 2012• Microsoft US Windows App Development Partner of the Year Award 2013, Microsoft Partner Network, 2013• Application Development Award Finalist: Microsoft WPC Awards, Microsoft, 2013• Microsoft Country Partner of the Year Award (Canada), Microsoft, 2016As well as awards for People and culture:• Canada's Top Employers for Young People, Mediacorp Canada, 2011• Greater Toronto's Top 90 Employers, Toronto Star, 2011• Canada's 10 Most Admired Cultures: Regional Winner for Best Emerging Organizations, Waterstone Human Capital, 2012• Waterstone's 10 Most Admired Corporate Cultures, Waterstone Human Capital, 2012• Canada's Top Employer for Young People, Mediacorp Canada, 2013• Canada's Top Employer For Young People, Mediacorp Canada, 2014

Carl Thompson's Current Company Details
Infusion

Infusion

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Vice President, Global Delivery at Infusion
new york, new york, united states
Website:
infusion.com
Employees:
229
Carl Thompson Work Experience Details
  • Infusion
    Vice President, Global Delivery
    Infusion Dec 2010 - Present
    Toronto, Canada Area
    Reporting to the President of Infusion and a member of the executive leadership team, accountable for all project execution and delivery for a $50M portfolio of work from project kickoff to application support. Ensure client satisfaction, project processes and services levels are achieved and/or improved throughout the project lifecycle. Provide strategic direction and created the infrastructure for project execution in each of the Global Offices.Infusion has grown from 3 offices in North America to 7 offices world-wide and over 600+ employees, with revenues of over $95M. Helped build the foundation for project delivery globally from the ground up. Not only lead the team to help set delivery strategy, but built strategic partnerships, a collaborative culture and to get things done.Selected Achievements:* As the 1st hired Project Manager, built the PMO from the ground up and grew existing $1M project portfolio to $50M of project execution* Grew the execution capabilities in 7 Offices in Toronto, New York, Houston and Raleigh, expanded delivery operations overseas to the UK, Dubai, and Poland over a 4 year period* Built and developed the global execution and leadership team from the ground up; subsequently, many individuals were promoted to our Global Offices to lead their own teams which drove delivery success and expansion* Drove adoption and integrated new processes for Creative Agency Design (Lean UX) for Project Execution * Led Offshore Development and Global Project execution* Enhanced the project execution processes (Waterfall, Agile & SCRUM) and adopted and integrated new tooling (JIRA, JIRA SD, Confluence, and Slack)* Turned around failing accounts through collaboration, creative problem solving and communication
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  • Infusion
    Director, Global Delivery
    Infusion 2008 - 2010
    Toronto, Canada Area
    * Built and continually strengthened the global execution and leadership team with 4 Directors and 31 Project Managers in the Project Management Office (PMO) in New York, UK, Raleigh, Houston, and Dubai* Built and developed the global execution and leadership team from the ground up; subsequently, many individuals were promoted to our Global Offices to lead their own teams which drove delivery success and expansion* Manage and lead the Technical Architecture Group (1 Director and 6 Architects), Managed Services (1 Manager, 1 TL, and 17 Developers), UX Team (1 Director, 10 UX Team Members), and Team Leads* Oversaw the Project Portfolio that grew from $5M to $25M in 2 years* Manage an operating P&L of $7M, along with ownership of Gross Profit, Revenue targets and utilization metrics* Provide ongoing training and development of the project execution teams
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  • Infusion
    Director Project Management Office
    Infusion 2007 - 2008
    Toronto, Canada Area
    * Oversee the North American Project Portfolio that grew from $0 to $5M in 2 years* Responsible for continual process improvement initiatives and training of the project execution teams* Built and strengthened the North American execution and leadership team through mentorship and training which led to promotions of my project leaders into managerial positions
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  • Infusion
    Senior Project Manager
    Infusion Sep 2006 - 2007
    Toronto, Canada Area
    * 1st Project Manager hired at Infusion, tasked with building the first PMO department from the ground up for project execution, developing tools, processes and standards for the company* Manage a $2M portfolio of projects in the first year* Establish and enforce all phases of project governance throughout Infusion’s projects and execution (e.g., project estimation, project charters, requirements, status reporting, project planning etc.)* Manage a $600K P&L annually, manage salary increases/incentives and bonus plans* Responsible for hiring, training and developing staff, performance management and mentorship of Project Managers
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  • Keane
    Delivery Director
    Keane 2003 - 2006
    Toronto, Canada Area
    Reporting the Engagement Manager, responsible for managing 3 Project Managers, 2 Service Delivery Managers and 6 Team Managers. Responsible for 60 Onsite Developers that deliver all IT applications to Shoppers Drug Mart. Also oversee Off-shoring of applications to India with a team of 97.Selected Achievements:* Establish and enforce all phases of IT governance throughout the Shoppers Drug Mart engagement (e.g., project definition, project charter, requirements, test plan, status report, project plan etc.)* Provide project, analytical and design leadership on systems projects* Establish Service Level Agreement (SLA) metrics* Participate and oversee CMMi Level 3 Certification initiative – this was achieved in October 2005* Managing a $7M per year P&L for a $35M 5 year contract * Manage salary increases/incentives, and manage bonus plans for employees* Responsible for training and development of staff, performance management of staff, and mentoring managers
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  • Homelink Services
    Manager It, Services
    Homelink Services 2002 - 2003
    Toronto, Canada Area
    Reporting to the CIO, responsible for managing an application development and support team of 8.Selected Achievements:* Manage development of the Home-Link Services portal application, CRM tool and Call Center Application. Held ultimate accountability for managing project deadlines while remaining hands on (Code Reviews, Implementation, Configuration, and Maintenance)* Plan and implement Care2 application (CRM software for call-center, Swing, J2EE and EJB based)* Responsible for conception to launch projects such as: Newsletter Technology, Monthly Billing, Voice Broadcasting, Call Accounting, Business Intelligence Reporting, Real-time Credit Card Transactions, MS Great Plains Integration (AR/AP/GL), and Direct Mailing Technology
  • Simplyengineering
    Director Research & Development
    Simplyengineering 1999 - 2001
    Toronto, Canada Area
    Reporting to the CTO, responsible for website portal development, application development, and onsite hosting systems infrastructure. Managed 1 Project Manager, 16 Software Developers, 22 Accenture Consultants, 6 Engineers, 4 Graphics & Content Group. Selected Achievements:* Spearhead the corporate technology strategy for the company while serving on the Executive Team* Establish and deliver a project execution process to senior executives and achieved the buy-in from Developers and Business Analysts* Allocate roles and responsibilities according to the software development methodologies* Outline a scoping document, create a high level functional specification and manage communication plans, budgets and risk analysis* Plan and design hardware (LAN/WAN) architecture for servers (SUN Servers, Cisco Routers, PIX Firewalls, F5 Load Balancing, iPlanet Application Servers, etc. Middleware selection of Platform LSF for load sharing of long running models, engaged IBM for MQ Series- Java IDEs used Visual Café, Forte, and Net Beans-Star Team for source code control- Rational Rose for object design and layout* Plan and design software architecture, J2EE Compliant application architecture for web enabling legacy engineering applications for Fortune 500 companies (DuPont, DOW Chemical, Nation Grid Power, AEA, BP Amoco) - planned and designed Web enabling Mathematica engineering applications* Plan and design Digital Certificates (PKI) solution for user creation and automatic login process for DuPont (10,000 employee access). This solution was also used for other large scale clients
  • Datamirror
    Sr. Developer
    Datamirror 1996 - 1999
    Toronto, Canada Area
    Reporting to the Director of Engineering, team member of the development team responsible for building Windows Server products.Selected Achievements:* Produce design specifications and participated in creation of development schedules* Code, test and maintain Transformation Server for Windows NT Microsoft SQL Server, MS Access, Informix, Oracle, Sybase, DB2/NT, AS/400 DB2, HP Unix Oracle, and RS/6000 Oracle* Attend Microsoft Professional Developers Conference in 1997 in San Diego and in 1998 in Denver* Intermediate Developer – Work on Transformation Server for Windows NT (Source and Target). All development was done using Visual C++ (MFC)* Jr. Software Developer – Started out doing bug fixes for Transformation Server for AS/400, NT, Unix
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  • Objectarts
    Jr. Developer
    Objectarts 1995 - 1996
    London, Canada Area
    As a member of the development team, I was responsible for developing a product called Data Sleuth (OCX, VBX Control).Selected Achievements:* Worked on GUI and install application. This was developed in Visual C++ using MFC and ODBC to connect to any ODBC compliant database
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Carl Thompson Skills

Agile Methodologies Software Development Business Analysis Software Project Management It Service Management Global Delivery Management .net Integration Enterprise Architecture Sdlc Business Intelligence Project Management C# Crm It Strategy Sharepoint Product Management Requirements Analysis Sql Microsoft Sql Server

Carl Thompson Education Details

Frequently Asked Questions about Carl Thompson

What company does Carl Thompson work for?

Carl Thompson works for Infusion

What is Carl Thompson's role at the current company?

Carl Thompson's current role is Vice President, Global Delivery at Infusion.

What is Carl Thompson's email address?

Carl Thompson's email address is ca****@****ail.com

What is Carl Thompson's direct phone number?

Carl Thompson's direct phone number is (416) 593*****

What schools did Carl Thompson attend?

Carl Thompson attended The University Of Western Ontario.

What skills is Carl Thompson known for?

Carl Thompson has skills like Agile Methodologies, Software Development, Business Analysis, Software Project Management, It Service Management, Global Delivery, Management, .net, Integration, Enterprise Architecture, Sdlc, Business Intelligence.

Who are Carl Thompson's colleagues?

Carl Thompson's colleagues are Skumar Maadaswamy, Ivette Cardenas, Keegan Grimminck, Ziyad Alotaibi, Prem Kumar, Sandra Tolls, Amir Ghodrat.

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