Responsibility Titles Held:- Site Reliability Engineer- APAC Backup Region Lead- APAC Region LeadPrimary Job Responsibilities:- Develop software in a variety of languages (Go, Python, PowerShell and Node.JS)- Leverage OpenShift, Kubernetes, Docker, Podman and other various container technologies- Identify, remove, and prevent security vulnerabilities- Partake in rostered On-Call duties including Weekends- Develop, Test, Deploy and Maintain software- Develop Automated technologies to simplify, optimise and make processes/products more efficient- Develop Continuous Integration and Continuous Testing frameworks- Develop and maintain on-call/operations-based tooling- Design and write automation software to provision, upgrade, monitor, and heal a large global fleet of Red Hat OpenShift clusters deployed across multiple public clouds- Identify single points of failure and other high-risk architecture issues; propose and implement more resilient and scalable solutions- Participate in product release cycles, deploying code to integration, staging, and production environments, integrating with continuous integration and continuous delivery (CI/CD) tooling, monitoring, and change management- Perform software updates, peer code reviews, testing, and common vulnerabilities and exposures (CVE) analysis; respond to security threats- Interact with automated monitoring and healing infrastructure to ensure healthy environments- Provide engineering support to Red Hat's global technical support team to resolve customer issues- Create and maintain standard operating procedures (SOPs) for performing maintenance tasks, applying configuration changes, and remediating problems in our environment- Participate in a follow-the-sun on-call rotation, including periodic weekend and holiday on-call duties

Primary Job Responsibilities:- Design and write automation software to provision, upgrade, monitor, and heal a large global fleet of Red Hat OpenShift clusters deployed across multiple public clouds- Identify single points of failure and other high-risk architecture issues; propose and implement more resilient and scalable solutions- Participate in product release cycles, deploying code to integration, staging, and production environments, integrating with continuous integration and continuous delivery (CI/CD) tooling, monitoring, and change management- Perform software updates, peer code reviews, testing, and common vulnerabilities and exposures (CVE) analysis; respond to security threats- Interact with automated monitoring and healing infrastructure to ensure healthy environments- Provide engineering support to Red Hat's global technical support team to resolve customer issues- Create and maintain standard operating procedures (SOPs) for performing maintenance tasks, applying configuration changes, and remediating problems in our environment- Participate in a follow-the-sun on-call rotation, including periodic weekend and holiday on-call duties

KEY ACTIVITIES:Develop/Maintain monitoring systems using:- Python- Monit- OpsGenieDevelop automated testing frameworks and systems using:- Python- JavaScript- CypressJS- Cucumber- Docker- BitBucket PipelineOn-Call Engineer across multiple timezonesMulti-cloud supportDevelop/Maintain/Upgrade tech stack for frontend using:- ReactJS- JMAPACCOUNTABILITIES:Operate autonomouslyEnsure work is completed as per SLAParticipate in the development of product roadmapsDevelop, test, implement and maintain secure technical solutionsAdhere to security and compliance standards to ensure all systems are in line with the organisation’s policies and standardsCreate test cases and test scenarios as per specificationsAssist in the identification, documentation and resolution of product faults & bugsEnsuring completeness of end to end functionalityCoordinate and align activities and execute software deployment via the Release Management policyProvide engineering support when building, deploying, configuring and supporting systems for stakeholdersMonitor and fine-tune systems to ensure an optimum level of performance, availability, stability, security, recoverability and costPlan and perform ongoing routine maintenance tasksIdentify areas of improvement then plan and execute a change as requiredTroubleshoot and remediate problems and incidents per organisation’s problem and incident management processProactively implement preventative measuresManage workload to meet deadlines with minimal supervisionProvide clear and concise documentation pertaining to project management, technical solutions, standards, guidelines, processes and practicesParticipate in on-call rosterResponsible for security, flag appropriately if a risk is identifiedAssist other employees to develop their skillsBe proactive in growing your own skills and seek out self-education opportunitiesUndertake other duties within the scope of your skills, competence and training

Design, develop, maintain and support new features and products using the following technologies:- Go- ReactJS- PHP- AJAX & HTML- JSON and XML- SQL and MySQL- Material design- Git- NGINX- Linux- Jira/ConfluenceACCOUNTABILITIES:- Operate autonomously- Ensure work is completed as per SLA- Participate in the development of product roadmaps- Develop, test, implement and maintain secure technical solutions- Adhere to security and compliance standards to ensure all systems are in line with the organisation’s policies and standards- Create test cases and test scenarios as per specifications- Assist in the identification, documentation and resolution of product faults & bugs- Ensuring completeness of end to end functionality- Coordinate and align activities and execute software deployment via the Release Management policy- Provide engineering support when building, deploying, configuring and supporting systems for stakeholders- Monitor and fine-tune systems to ensure an optimum level of performance, availability, stability, security, recoverability and cost- Plan and perform ongoing routine maintenance tasks- Identify areas of improvement then plan and execute a change as required- Troubleshoot and remediate problems and incidents per organisation’s problem and incident management process- Proactively implement preventative measures- Manage workload to meet deadlines with minimal supervision- Provide clear and concise documentation pertaining to project management, technical solutions, standards, guidelines, processes and practices- Participate in on-call roster- Responsible for security, flag appropriately if a risk is identified- Assist other employees to develop their skills- Be proactive in growing your own skills and seek out self-education opportunities- Undertake other duties within the scope of your skills, competence and training

Defining the methodologies used within the company to ensure delivery of high quality software to market, this is achieved by:- Defining test strategies, and how testing is to be performed, including the tools and frameworks to be utilised;- Define and effectively measure the aspects of the code tat most impact quality;- Set quality assurance goals, monitoring their achievement and reporting success rate;- Implement best practices, and review existing practices to ensure quality is an intrinsic component of the development process.Define and document the test plan(s) across atmail's product suite including, but not limited to:- Functional testing;- System testing;- Usability testing;- Accessibility testing;- Regression testing;- Integration testing; and- Data-driven testing.Implement automation test tools across the product suite as a priority.Be hands-on, writing test cases.Assist in the creation and maintenance of product, and/or project-related documentation including, but not limited to:- Release notes;- Known issues log;- Test cases and test scripts; and- Test summary reports.Provide accurate and timely test related reports to the Director, Engineering.Work closely with business delegates, and end customers to identify and document acceptance criteria.Provide guidance and mentoring to junior QA staff.Be the company voice on software quality.Tools and technologies used: Bash, JMeter, Jenkins, Git, JIRA, BitBucket, Confluence, VMWare, MySQL, JavaScript, HTML, CSS, JQuery, CodeceptJS, CLI and more.

Define quality assurance strategy.Define quality assurance and control processes.Implement strategies and processes to assure quality across the range of products and services offered.Design and develop automated testing suites.Develop a QA tool set for use within the engineering team (automated tools, scripts, data sets and more).Design and develop updated testing techniques and bug registers.Assist software engineers to create test cases.Create test cases and test scenarios as per specification.Assist in the identification and documentation of product bugs.Assisting with preparation of product releases.Assist the engineering and devops teams with releases on production environments.Execute regression, smoke, functional, non-functional and black/white/grey box testing.Execute load, stress, manual and automated tests.Testing across CentOS(server), macOS and Windows. Testing with Firefox, Chrome, Safari, IE, Edge and Opera.Extensive use of Chrome DevTools.Peer review of developers code (Go lang, ReactJS and PHP)Security Testing (SQL Injection, CSRF, XSS, SXSS)Tools used: Bash, JMeter, Git, JIRA, BitBucket, Confluence, VMWare, MySQL, JavaScript, HTML, CSS, JQuery, CodeceptJS, CLI and more.

I'm IT Computer Services was my own business built from the ground up with basic word of mouth advertising to start with. Since its beginning I have gone on to provide services for the entire Sunshine Coast region in Queensland Australia. Specialising in computer repairs and mobile phone repairs but not limited to those categories. A list of tasks that were often carried out are below:- PC, Mac and Linux repair and service- Mobile phone set-up and service- Network set-up- PC and Mac cleanup for re-sale- Virus removal (most used service)

Processed orders, layby, stock and sales.