Carl Hansen Email & Phone Number

Riverhead, Ny, Us

Bethpage, New York

*Monitoring of Network Capacity and Usage during Peak Events and Outages. Adjusting Core and Backbone to accommodate bandwidth spikes and high volume of peering applications such as Google, Amazon, Akamai & Netflix. These accommodations also helped absorb 50K new service subscriptions and 24% growth of existing services during the 2020 COVID-19 Pandemic. Providing a transparent and seamless experience to our subscribers.*Circuit pricing for Optimum in off-network situations through fiber carriers for Internal and Business to Business needs. Gathering competitive data and creating dynamic spreadsheets for analysis. *Ordering, Implementation and Documentation of Point to Point Circuits of various bandwidths (1-100Gb). Such products as Wavelength, E-Access, E-Line, EVPL and their Optical Cross Connects are engineered through various Carrier Hotels and Head-ends across the country.*Collaborating with outside vendors to create working relationships for low price and high speed service contracts. Organizing and maintaining Vendor Relations in over 40 Carrier Companies within the US and Europe.*Beta Testing of Mobile Virtual Network Ops for a new mobile service Altice Mobile & Apple TV.

Hicksville, New York

* Daily Location Number Porting (LNP) for Altice USA's VoIP Metaswitch customers in the Broadband Internet Service Center (BISC).* On time provisioning of Wi-Fi based Accession services (Freewheel) in the Metaswitch.* Effective communications and Teamwork with internal and external groups to perform mass updates in the Number Portability Administration Center (NPAC), investigate and troubleshoot customer troubles and maintain inventory.* Support of Traffic Engineering during outage situations. Close work with cross functional groups with Session Initiated Protocol (SIP), Snapbacks and recovery of lost inventory.* Ensured that databases and trouble logs for porting problems are recorded and generated daily Switch Inventory reports that distribute to the entire BISC Team.* Proficiency in Microsoft Excel with daily work in TRiO, Pactolus, Empirix XMS, Intellisight, Scripting in SecureCRT (Shell), LERG, and Kansys systems. MetaView Web & Complex Mass LRN changes utilizing Neustar LTI, TNI Tool, Switch Tool, and iNMC Home DN.

Patchogue, Ny & E38Th St, Nyc

* Supervised, motivated and evaluated staff consisting of 15 Translations Administrators in a Call Center. Analyzed and monitored work performance, volume and quality of associates and developed individual improvement plans as needed to increase productivity.* Built a strong diverse team able to adapt to a changing environment with a strong commitment to internal and external customers.* Compliant with union contract, corporate code of business and federally regulated mandates.* Effective Root Cause Analysis to resolve customer problems in a timely manner.* Created and managed operating budgets, employee schedules, employee job reviews, OSHA compliance, EEO compliance, Company policies and regulation.* Selected to manage special projects including high profile, large scale conversions of telephone service.* Accessed cross functional teams for resolution of issues to eliminate escalation.* Managed multi-discipline technologies involving No. 5 ESS and DMS 100 switching systems, as well as related computer support systems and the associated data circuits.* Monitored and distributed workload to ensure that provisioning of service order issues for 2M Long Island customers were resolved in a timely manner.

Patchogue, Ny

* Productive supervision of 12 Central Office Technicians (COT) and Technical Telecommunications Associates (TTA) in a Single Point of Contact Call Center (SPOC) that resolved service and call completion troubles through testing and trouble duplication in the No. 5 ESS switching system.* Thorough knowledge of Location Number Porting, Enhanced Services, SS7 Switching, Traffic Routings, Trunk Group and Tandem failures.* Mastery of systems for company line records, work logs and trouble tickets.

Patchogue, Ny

* Root Cause Analysis and Investigative study of service trouble tickets in systems to pinpoint errors in process or procedure.* Creation of dynamic spreadsheets in MS Excel to find patterns in mishandled troubles and organize data.* Increased productivity resulted from my quality analysis work. This was crucial to resolving common errors at their origins.

Patchogue, Ny

* Top selling telephone service sales for Long Island businesses.* Strong ability to break down billing statements and transaction information for customers.* Successful marketing of various services such as WATS, Centrex and Voice Mail to new customers and up selling to existing customers to grow company revenue.* Provided coaching and direction to customers and Verizon sales personnel regarding feature operation, capabilities and interactions.* Reliable support of Management Team acting as BMO Supervisor.

Aa Liberal Arts, General Studies

Activities and Societies: Anthropology Field Study - Lucy Skeleton at American Museum of Natural History. Dean's List

Basic Firefighting, Firematics

Activities and Societies: Firefighter I, Officers Training, Radio Communications, Emergency Vehicle Operations (EVO) Engine Company.