Carl Hansen Email & Phone Number

Riverhead, NY, US

Bethpage, New York

*Monitoring of Network Capacity and Usage during Peak Events and Outages. Adjusting Core and Backbone to accommodate bandwidth spikes and high volume of peering applications such as Google, Amazon, Akamai & Netflix. These accommodations also helped absorb 50K new service subscriptions and 24% growth of existing services during the 2020 COVID-19 Pandemic..

Hicksville, New York

* Daily Location Number Porting (LNP) for Altice USA's VoIP Metaswitch customers in the Broadband Internet Service Center (BISC).* On time provisioning of Wi-Fi based Accession services (Freewheel) in the Metaswitch.* Effective communications and Teamwork with internal and external groups to perform mass updates in the Number Portability Administration.

Patchogue, NY & E38th St, NYC

* Supervised, motivated and evaluated staff consisting of 15 Translations Administrators in a Call Center. Analyzed and monitored work performance, volume and quality of associates and developed individual improvement plans as needed to increase productivity.* Built a strong diverse team able to adapt to a changing environment with a strong commitment to.

Patchogue, NY

* Productive supervision of 12 Central Office Technicians (COT) and Technical Telecommunications Associates (TTA) in a Single Point of Contact Call Center (SPOC) that resolved service and call completion troubles through testing and trouble duplication in the No. 5 ESS switching system.* Thorough knowledge of Location Number Porting, Enhanced Services, SS7.

Patchogue, NY

* Root Cause Analysis and Investigative study of service trouble tickets in systems to pinpoint errors in process or procedure.* Creation of dynamic spreadsheets in MS Excel to find patterns in mishandled troubles and organize data.* Increased productivity resulted from my quality analysis work. This was crucial to resolving common errors at their origins.

Patchogue, NY

* Top selling telephone service sales for Long Island businesses.* Strong ability to break down billing statements and transaction information for customers.* Successful marketing of various services such as WATS, Centrex and Voice Mail to new customers and up selling to existing customers to grow company revenue.* Provided coaching and direction to.

Aa Liberal Arts, General Studies

Activities and Societies: Anthropology Field Study - Lucy Skeleton at American Museum of Natural History. Dean's List

Basic Firefighting, Firematics

Activities and Societies: Firefighter I, Officers Training, Radio Communications, Emergency Vehicle Operations (EVO) Engine Company.