Carl Pomfret Email & Phone Number

Customer success leader and product specialist with over 10 years’ experience in SaaS platforms, managing global brands and projects specialising in elite sports, systems and dataExpertise includes:• Strong leadership skills• Meeting client needs• Best in class delivery• Communication and collaboration• Organisational skills• Strategic partnership specialist• Data analysisProven track record in:• Building, managing and maintaining a prestigious client portfolio• Driving customer success through deployment, adoption and enablement• Managing R&D initiatives to ensure products are developed to meet market needsPersonal qualities:• Personable and dynamic with a wide range of experience and transferable skills• Trusted and respected, known for delivering on high-value work• Enthusiastic and hardworking, with the ability to quickly adapt to new systems and environments• Innovative, focused, and loyal, taking pride in work with a driven attitude to succeedLatest Role:At Kitman Labs, I oversaw the Customer Success Team in the UK and lead a major project for a world-leading governing body. Kitman Labs is the industry leader in sports analytics, leveraging artificial intelligence to enhance athlete performance and health. Their insights empower teams across the NFL, NBA, NHL, EPL, Bundesliga, AFL, NRL, and more to field their best teams and outperform the competition.