Built profitable digital learning design and development consultancy for clients, while consulting internal stakeholders on the learning needs of SYKES’ global internal business (53K people/23 countries). Instantiated design thinking strategy to lead future of work assessments. Designed a precision learning solution delivering on-the-job learning at the right moment. Turned cost center into a profitable business (32 FTE and a cadré freelancers). Reimagined learning programs for: Google, Uber, Intuit, Abbott Diabetes, PNC BANK, Cigna, AARP, Bank of America, Citibank, Coursera, MetLife, Capital One, Microsoft, PlayStation• Achieved ~47% profit margin with no dedicated sales support, digitally transforming learning function in global BPO.• Decreased training attrition by ~20% through leveraging methodology for reimagining traditional ILT training curricula for 100% remote audiences and blended brick-and-mortar classrooms.• Coached course developers to become instructional designers and re-skilled trainers into facilitators, resulting in $111K ROI with 27% retention improvement.• Sold training re-imagination engagements, bringing in new client titles and $4M in revenue.• Achieved 83% NPS by infusing learning products with hands-on learning, reflection, and media-rich stories.

Reimagined learning design and development function of 100% virtual organization operating in U.S. and Canada using advances in cognitive science and technology. Established proprietary online corporate university. Delivered 1M+ hours of training annually. Prospected and sold consulting services and training transformation engagements to new external clients.• Improved efficacy of learning experience, while shortening training time by ~20%, delivering ROI to clients.• Established pedagogical and workflow standards for learning design, development, and delivery of 100% virtual curricula, shaping design and development of Alpine Access' proprietary LMS & LCMS.• Managed $1.1M L&D engagement for major financial service client, building enduring rapport and repeat business.• Developed creative learning design team, taking active learning approach, scripting, and producing media-rich content.• Infused story in learning products, removing lecture from hourly training and filming video conversations with 1500+ call center industry experts.

Led Course Development and Media team. Designed and developed innovative and accredited online education using advances in cognitive science and technology for Cardean University, Sierra Nevada College, Universitas 21 and NYIT's Ellis College, a regionally and nationally accredited online institution serving working adults.• Delivered high quality learning experience: 98% of Ellis College students rating quality of course materials as above average; 30% rating as exceptional; 97% rated academic reputation college as above average or better.• Reduced cost and time of eLearning development incrementally over 6 months from $58K / 12 weeks to $12K / 8 weeks to $4K / 7 days, while maintaining academic quality and integrity, standardizing all processes to design "Course Types" matrix for synchronous and asynchronous delivery.• Increased course production, keeping teams highly motivated amidst rounds of layoffs, jungle leadership, uncertainty of startup environment. Tenure of instructional design team was 5.8 years compared to corporate average of ~15 months.